Brand Certified
Lowe's Home Improvement
4.1(1763 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1440 South Route 59, Naperville, IL
60564, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(630) 445-6226
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IL-Naperville/1711
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Naperville, IL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,763 reviews
5 stars
1,043
4 stars
339
3 stars
119
2 stars
55
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Product Availability
Several reviews mentioned issues with product availability, including lost online orders and items being out of stock despite online listings.
Staff Knowledge
While some customers praised knowledgeable staff, others experienced a lack of assistance and expertise, particularly in specific departments.
Store Environment
The store was generally described as clean and well-organized, but some customers felt rushed or unwelcome, especially near closing time.
Mixed Experiences
There were mixed reviews regarding the overall shopping experience, with some customers expressing satisfaction while others vowed not to return.
- MVMinela Vujinovic3 days ago1.0Did an online pickup order, got an email stating my order was ready for pickup, get to the pickup counter, after waiting 20 min in line while the associate was on the phone, not even acknowledging me, she tells me they will have to cancel my order because of a price glitch online. Not because they don’t have it, but because THEY screwed up. Why was it not cancelled before I received a notification that it was ready? Instead they thought it would be hilarious to have me waste over an hour of my morning instead of just cancelling it before it was ready to pick up. What kind of business practice is that?
- TPtanya pFeb 16, 20261.0Walked into Lowe’s at 7:05 PM last night. As soon as I came in, an employee standing at the door told me, “You know we’re closing at 8.” Yes, I understand the store closes at 8 — but it was only 7 PM, not 7:59. It made me feel uncomfortable and unwelcome, like I was being rushed out before I even started shopping. Customers should feel welcomed during business hours, not pressured to leave early. If this is how customers are treated an hour before closing, I’ll just go to Home Depot next time.
- JJJohnFeb 16, 20265.0Went to go shop for some outdoor furniture for the upcoming spring season plus some plants. They seem to have a pretty good selection at this Lowe’s this year! I think it’s nice too they let pets in the store I was able to bring my dog Bo in there and the store members were very friendly to him :) thanks! I picked up a new chair!
- JKJoy KohlerFeb 8, 20264.0Needed to go to customer service. Young lady at customer service was very courteous and knowledgeable. The store from the outside looked closed coming in. I guess they are saving money on lighting after 6 p.m.
- ADAndrew DewarFeb 6, 20262.0Very kind staff but they lost an online order that they pinged me about picking up twice. If you really need building materials and parts, this isn’t the place to shop for them.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website