Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Naperville, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,560 reviews
5 stars
918
4 stars
321
3 stars
108
2 stars
47
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Installation Issues
Customers reported significant delays and problems with installation services, particularly for windows and cabinetry.
Product Availability
Many customers experienced issues with product availability, including orders being canceled or items being out of stock despite online listings.
Positive Staff Interactions
Some customers praised specific employees for their helpfulness and knowledge, indicating that positive experiences do occur.
Store Environment
The store was generally described as clean and well-organized, with a good selection of products, although staffing levels were often criticized.
- NJNicolas Cabral Jr.Nov 15, 20255.0Great place, amazing customer service. Quick find and fast in/out for stuff related to our kitchen remodel and bathroom upgrades.
- MAMichael AngelNov 15, 20251.0Slow service when doing curbside pickup or pickup inside. Refund takes forever also.
- AVAnanda VodnalaNov 4, 20252.0Lowe’s has a good reputation and helpful staff, but I noticed something confusing about their carpet pricing. When they advertise 40% off sales, the installation and pad costs seem to go up — sometimes so much that the overall savings disappear. If you buy in-stock carpet instead, the selection is limited, but the installation price (around $0.49 per sq. ft.) is fair and competitive. Still, in both cases, customers don’t really see the full benefit of the “sale.” It would be great if Lowe’s management reviewed this pricing logic to make promotions more transparent and truly rewarding for customers. Honest feedback — not a complaint — just hoping it helps improve the experience.
- EMElena MirchevaOct 28, 20251.0If I can give them -10 stars I would. This is the worst experience I have ever had. We ordered windows and entrance door in June 2025, we had half of the staff installed in September and the work was not done properly and was not finished completely. My patio door and bathroom window are still not installed. The installers broke the trim on my front door, didn't seal the windows from outside and we have no idea when all this will be finished. Their service is so so bad that I don't even have words to explain. We are calling them and we are going in the store every week and still nothing-waiting. It is end of October. PEOPLE STAY AWAY FROM ORDERING WINDOWS AND ENTRANCE DOOR. THIS IS THE WORST EXPERIENCE EVER!
- KSKristofer StreddeSep 27, 20251.0Terrible experiences in the cabinetry dept on several occasions. They don't know how to use their own software, and refuse to entertain ideas outside of the common cookie-cutter options. I literally had to show them what I wanted in the physical book that they've never read, and then guide them through what to click on the computer (I have no experience, mind you, I just know how to read). Absolutely awful customer experiences across a few years of trying to complete major kitchen projects totalling over $20k. I will never come back to Lowe's based on these incompetent employees (employees that couldn't stop telling me how many years they've been doing this, which just makes their inabilities even worse). No thank you.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Naperville, IL?
You can find quality hardware products and construction needs such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What brands are available at Lowe's Home Improvement?
Lowe's offers trusted brands like GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others for your home improvement needs.
What are the store hours for Lowe's Home Improvement in Naperville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours as noted on their website.
Does Lowe's in Naperville offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History, while in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Are there any nearby places where I can get propane exchanged after visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby for convenient propane exchanges after shopping at Lowe's.
Where can I find key and locksmith services near Lowe's Home Improvement in Naperville?
Minute Key is located near Lowe's, offering key and locksmith services for your convenience.
If I need to ship packages after shopping at Lowe's, where can I go nearby?
You can visit the UPS Alliance Shipping Partner or the UPS Access Point location nearby for your courier and delivery shipping needs.
Are there furniture stores near Lowe's in Naperville where I can complement my home improvement purchases?
Yes, Ashley and Thomasville Furniture of Naperville are nearby furniture stores where you can find home furnishings to complement your projects from Lowe's.