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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Naperville, IL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,574 reviews
5 stars
928
4 stars
321
3 stars
108
2 stars
48
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Product Availability
Customers frequently encountered issues with product availability, including items being out of stock or incorrect orders.
Staff Knowledge
While some customers praised knowledgeable staff members, others reported a lack of assistance and expertise in various departments.
Store Cleanliness
Several reviews noted that the store was clean and well-organized, contributing positively to the shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery delays and issues with installation services.
- LDLeona DorseyJan 6, 20265.0Went to Naperville Lowe’s today. Every associate I saw asked if I needed help. Very friendly and helpful workers. I will be shopping here from now on.
- EJEthan JuengermanDec 29, 20252.0It’s always something at this location. I had a large online order to pick up at one point, but when I arrived to get it, they’d lost it and I had to wait for them to re-pull every item. Over the weekend I needed some lumber and went in to get it, but the aisle was closed. No one was working in it. After waiting for a while I just opened the aisle and got what I needed. An employee told me that a new manager started recently and that she didn’t know what she was doing. I’d agree.
- SMShane MitchellDec 21, 20251.0Wow. Lowe's has always been my favorite home improvement store but my visit to the one in Naperville was more like a visit to Home Depot, if you know what I mean. We asked 4 times for the front desk to get someone to help us, they announced for someone to help in the Lighting Dept and no one showed up. We waited aggregately for over 20 minutes. When I found someone in the appliances dept (where I just spent over $2500 a few days earlier) that I wanted to speak to a manager, the guy gave me attitude. I love Lowe's but I will drive the extra 8-10 miles to go to a different one or I will go to Menard's.
- AEAmy EDec 7, 20251.0Absolutely terrible service. Purchased online and it never showed up. Called and some unhelpful woman blamed the delivery service that apparently I choose although I bought it from LOWES. Spoke with some guy named Fox who said he would look into it. Had already been on the phone for 20 mins tap asked if he could just call back when he found the info out. Of course never heard from him. Terrible service and don’t recommend.
- AAAli ANov 26, 20251.0If I have choice to give them zero star I would because I went to Naperville Lowe’s for return without receipt I asked the lady at the customer service that can I exchange with something else. She refused, then I ask to talk to the manager someone by the name Keith walk in he does not even look like a manager he was wearing dirty clothes, I bet you months he didn’t even wash them. but he said he is a manager very unprofessional he don’t even let me to explain what I am here for keep cutting me in middle and when I told him that you not even letting me to talk I need your name to complain because you are very unprofessional that’s not a customer service he said here is my name go head and call 800 number. He was making angry faces Ike he is gonna hit me and I was waiting for that moment so i can held the store liable for the employee's actions. I hope Lowe’s does a back ground check before they hire people. I hope Lowe’s will take my complaint seriously and do something with Keith otherwise he will do something crazy with the customer one day and Lowe’s have to pay the price for his actions. He said go call 800 number he didn’t even care if I call 800 number. So people first don’t even go to Naperville Lowe’s because if you have any issue and you want to report 800 number they don’t give a dam.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Naperville, IL?
You can find quality hardware products and construction needs such as paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What brands are available at Lowe's Home Improvement?
Lowe's offers trusted brands like GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others for your home improvement needs.
What are the store hours for Lowe's Home Improvement in Naperville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours as noted on their website.
Does Lowe's in Naperville offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via your Order History, while in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Are there any nearby places where I can get propane exchanged after visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby for convenient propane exchanges after shopping at Lowe's.
Where can I find key and locksmith services near Lowe's Home Improvement in Naperville?
Minute Key is located near Lowe's, offering key and locksmith services for your convenience.
If I need to ship packages after shopping at Lowe's, where can I go nearby?
You can visit the UPS Alliance Shipping Partner or the UPS Access Point location nearby for your courier and delivery shipping needs.
Are there furniture stores near Lowe's in Naperville where I can complement my home improvement purchases?
Yes, Ashley and Thomasville Furniture of Naperville are nearby furniture stores where you can find home furnishings to complement your projects from Lowe's.