Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products and services does Lowe's Home Improvement offer?

Accepted Answer

Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing, gardening equipment, and installation services for various home improvement needs.

Question 10

What are the store hours for Lowe's Home Improvement in Mount Vernon, IL?

Accepted Answer

The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours as well.

Question 11

What payment options are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards for payments.

Question 12

How can I check the status of my order at Lowe's?

Accepted Answer

You can check your order status online by entering your order number or logging in to your MyLowe's account, with email updates provided for any status changes.

Question 13

Does Lowe's Home Improvement in Mount Vernon offer in-store pickup and delivery services?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services to customers.

Question 14

What are the options for returning or exchanging items at Lowe's?

Accepted Answer

Most items can be returned within 90 days; online purchases can be returned by starting the process online in your Order History, while in-store returns require proof of purchase at the customer service desk.

Question 15

Which nearby locations can customers visit before or after shopping at Lowe's?

Accepted Answer

Customers can visit nearby places like Marshalls for clothing, GameStop for video games, and Sonic Drive-In or Jimmy John's for quick meals around the Mount Vernon area.

Question 16

Is there a nearby propane exchange service close to Lowe's Home Improvement?

Accepted Answer

Yes, Blue Rhino Propane Exchange is located nearby, which is convenient for customers needing propane tanks exchange during their visit to Lowe's.

Question 17

Are there nearby stores for additional hardware or building supplies near Lowe's?

Accepted Answer

Sherwin-Williams, a hardware and building supply store, is located near Lowe's, providing customers more options for building materials and paint supplies.

Question 18

What bicycle safety or maintenance services are available near Lowe's Home Improvement?

Accepted Answer

While Lowe's specializes in home improvement, nearby services like minuteKEY provide key and locksmith services; bicycle-specific services are not listed nearby.

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