Brand Certified
Lowe's Home Improvement
4.1(1425 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
111 Davidson Avenue, Mount Vernon, IL
62864, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(618) 244-9400
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IL-Mount-Vernon/0066
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Mount Vernon, IL, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,425 reviews
5 stars
775
4 stars
320
3 stars
150
2 stars
56
1 star
124
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising helpful staff while others report rudeness and unhelpfulness.
Product Availability
Customers frequently noted that Lowe's typically has a good selection of products, but there were complaints about inventory management and stock discrepancies.
Return Policy Issues
Several reviews highlighted confusion and dissatisfaction with the return policy, including issues with refunds and the lack of clear communication regarding return timelines.
Delivery and Pickup Problems
Numerous customers expressed frustration with delivery delays and issues during the pickup process, indicating a need for improvement in logistics.
Store Environment
The store is generally described as clean and well-organized, with many customers appreciating the layout and ease of finding items.
- KMKristie McHughesFeb 25, 20261.0Took back some plumbing supplies and they wanted to not give us the money back when there machine didn't give us the receipt. Manager finally did give us the money only after I asked for corporate number
- ABAdam BirdFeb 24, 20264.0Easy delivery
- SAStacy AkinsJan 29, 20261.0Very unhelpful. The air machine wasn't working so it let more air out of my tire. I went in to tell them and get help, all the men at the contractors entrance would not even help and I left with an almost flat tire praying I would make it home. Now mind you I am an middle aged lady by myself. Chivalry is dead.
- TLTammy LashJan 14, 20262.0So we have a pro account and needed to pick up an order we go to the pro desk which we should have been able to deal with them there and they send us on a wild goose chase saying that they can't look up our order that we have to go all the way to the other end of the store to pick up our order. It makes no sense that we cannot go to the pro desk be waited on us has we are a pro and get items quickly leave they were paid for. The pro account ought to be treated differently right?
- CMChristopher MeierJan 4, 20261.0Brought in items for a return 8 days after purchase. Had a receipt and they had not been unpackaged. Would suggest reading the return policy before buying anything at any Lowes. Some items can't be returned. Some can only be returned within 48 hours. No prompts on the self checkout to warn you. (You will get questions asking if you are a Lowes Member or if you would like to give money to a charity, but no warning on the length of time you have to return an item as you scan it.) No return policy visible at checkout. (It is on the wall by the return counter, but that doesn't do much good after you purchase the items.) No one seems to know the names of anyone in management above the 25 year old manager on duty. Call the 1-800 number. Get the no help and disconnected after 20 minutes. You can bring a pot with a dead plant in 362 days after purchase with a receipt and get a full refund, but that $500 washer or $1.99 clearanced Christmas light is a hard no. I asked for a store credit card, so we could use it toward the $200 worth of painting supplies we planned on getting. Nope. While it is frowned upon, I have seen managers, reluctantly, do a cash paid out as a refund in the past. Nope. Just a sorry. I am sorry that I won't be buying $200 worth of Lowes gift cards as gifts anymore. I am sorry that I bought a water heater / boiler unit from Lowes about a year ago. I am sorry that Lowes is my last option. Menards.. Ace.. Home Depot.. RP.. anyone else. Here, probably, comes Lowe's sorry with no satisfactory resolution..
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer?
Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing, gardening equipment, and installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Mount Vernon, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours as well.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards for payments.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account, with email updates provided for any status changes.
Does Lowe's Home Improvement in Mount Vernon offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
What are the options for returning or exchanging items at Lowe's?
Most items can be returned within 90 days; online purchases can be returned by starting the process online in your Order History, while in-store returns require proof of purchase at the customer service desk.
Which nearby locations can customers visit before or after shopping at Lowe's?
Customers can visit nearby places like Marshalls for clothing, GameStop for video games, and Sonic Drive-In or Jimmy John's for quick meals around the Mount Vernon area.
Is there a nearby propane exchange service close to Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby, which is convenient for customers needing propane tanks exchange during their visit to Lowe's.
Are there nearby stores for additional hardware or building supplies near Lowe's?
Sherwin-Williams, a hardware and building supply store, is located near Lowe's, providing customers more options for building materials and paint supplies.
What bicycle safety or maintenance services are available near Lowe's Home Improvement?
While Lowe's specializes in home improvement, nearby services like minuteKEY provide key and locksmith services; bicycle-specific services are not listed nearby.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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