Aloha Pools & Spas - Marion

Reviews

• KW

  Kylie Watkins

  Dec 31, 2025
  1.0
  Our experience with Aloha Pools and Spas started at the Du Quoin State Fair where we decided to purchase our hot tub on August 29th, 2025. After filling out all the necessary paperwork, we were told the internet connection wasn't great and that I would get an email of the contract for purchasing the hot tub in a few days. After a few days passed and I heard nothing, I stopped by my closest Aloha Pools and Spas store to try to get information on my contract. I was then told that they couldn't find me in the system and that they would have to make some calls to get more information. They told me to wait a few more days. Again, I waited, but I heard nothing. I stopped by the store again and was told that it would be a few more days before I would get my information. On September 10th, I finally received my contract through an email. Our hot tub was delivered on September 18th. During the delivery process, one of the employees kicked the hot tub while trying to transport it through a door onto our patio. The brand new hot tub had a crack in the shell by the control panel and a light that did not work. The hot tub was also very dirty. After speaking to customer service, someone was assigned to come set up the salt system and assess the damage on September 19th. While setting up our salt system, a service technician scratched my front paneling. We were assured that these issues would be resolved soon. I spoke again with customer service on October 1st, in which I was told that the order for our hot tub parts was still in processing. I received a text on October 13th, that stated my repairs would be completed on November 4th. On November 4th, no one showed up and we called again to be told that the service technician canceled. No one reached out to us, but rather we had to call. No one ever rescheduled our repairs. I called on December 17th, and was told that they had completely dropped the ball on our repairs. I was assured the parts were there and that someone would come on December 29th. On December 29th, I received a text stating that our repairs would be moved to the following day, December 30th. On December 30th, the service technicians arrived and were very cooperative. The crack in the shell has yet to be resolved due to cold temperatures now and the LED for the light still needs replaced. The scratched panel was fixed, but after asking some questions, it seems that our salt system is not functioning properly and will need to be replaced. This has been a very long and tedious process for what was supposed to be a brand new hot tub. I am very disappointed in the quality so far.
• RH

  Rachunon Herron

  Dec 19, 2025
  5.0
  They were very efficient and accommodating professionals!
• JA

  Jennifer Ahrens

  Dec 16, 2025
  5.0
  Chase is the best. He just is. I like that way he explains everything.
• MS

  melinda straube

  Dec 8, 2025
  5.0
  Thank you, Chase! You are very polite and do a thorough job!!
• WD

  William Duncan

  Dec 8, 2025
  5.0
  Professional, polite and knowledgeable

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