Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Machesney Park, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
9700 North Alpine Road, Machesney Park, IL
61115, United States
Hours
Reviews
4.1
1,292 reviews
5 stars
723
4 stars
289
3 stars
114
2 stars
45
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being unresponsive or rude.
Product Quality
Customers reported issues with product quality, including defective items and poor installation services, leading to dissatisfaction.
Pricing
Many customers noted that Lowe's prices are higher compared to competitors like Home Depot and Menards, although some found good deals on specific items.
Store Organization
The store is generally described as clean and organized, but some customers experienced difficulty finding help or specific items.
Delivery Issues
Several reviews highlighted problems with delivery and installation services, including delays and poor communication.
- EWErikka WalkerOct 27, 20251.0Do not rent a carpet cleaner from this location, my first experience was a machine that smelled like straight cat piss. Today I gave them another shot, check the machine in the store got home and I now have Rusty colored white carpet from stagnant water sitting in a machine. Their only solution was to refund my rental.
- JWJason WilsonOct 13, 20255.0I want to thank Trent Chester. He answered all of our questions and was a great listener. We went to look at flooring and ended up buying all of our flooring. Highly recommend. Thank you again Trent.
- DHDylan HeitterOct 12, 20254.0I had a heck of a time with a plumbing job I was doing and I went to Lowes looking for parts. I seeked out helped from a older gentlemen, I believe named Ricky. He had a bit of a limp and glasses but he was very knowledgeable and help me get the job done. Very good attitude and great customer service. Date was 10/11/25 around 9 a.m.
- MRMonica Nungaray RodriguezSep 20, 20255.0The staff is friendly and always helps you with your projects.
- MJMadelynn JohnsonSep 11, 20251.0I purchased in store a new gas dryer for my daughter using my Lowes Reward card. The delivery was to my daughter's house and they needed her phone number to let her know when the dryer was being delivered. Since then I was looking for the dryer on my account under in store purchases. It hadn't shown up several weeks later so I went to the store today. After not finding it under my phone number they found it under my daughters'. They called customer service and they said I didn't get the rewards because it was under my daughter's phone number even thought it was under my Lowes credit card. I was extremely mad they only go by phone numbers, even though it was only used for delivery notifications. What a farce. I paid for it.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the typical store hours for Lowe's Home Improvement in Machesney Park, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Where is Lowe's Home Improvement located in Machesney Park?
It is located at 9700 North Alpine Road, Machesney Park, IL, 61115.
What types of products can I find at Lowe's Home Improvement in Machesney Park?
You can find appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and much more.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if the status changes.
What is the return policy for items purchased at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online; for in-store returns, provide proof of purchase at the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places to Lowe's where I can get propane exchanged?
Yes, Blue Rhino Propane Exchange is nearby for convenient propane service.
What dining options are close to Lowe's Home Improvement in Machesney Park?
Nearby dining options include Red Mango, Yumberry Frozen Yogurt, Beef-A-Roo, and Freddy’s Frozen Custard & Steakburgers for a variety of meals and snacks.
Are there any health and wellness services near Lowe's Home Improvement?
Yes, The Joint Chiropractic, OrthoIllinois Rehabilitation, and OSF Saint Anthony Medical Center are nearby for various health services.