Lowe's Home Improvement

Reviews

• CC

  Chris C

  3 days ago
  1.0
  What is the value of Lowe's anymore? No more expertise. People spread thin. Instead of investing in assets protection staff, they went from a police station camera with creepy "you are being surveilled" which was meh but now they added flock cameras which means every visit is logged for who knows what in a national database. My gut tells me they might even be using AI to profile people which if so we will find out years from now in a lawsuit. I'll patronize local hardware stores instead. Rather not have the risk of wrongful profiling. Avoid until Lowe's comes back to their senses.
• ZK

  Zach Kunde

  Apr 22, 2026
  5.0
  Hi, love the store- people are very helpful. Could you replace the broken air nozzle on the Pro Free Air in the parking lot?
• CC

  Cris Cabacungan

  Apr 14, 2026
  3.0
  I am doing a project to make my attic into a liveable space. I need about 70 drywall sheets. The problem is my staircase is too narrow and has a sharp bend that will not allow me to carry 4x8 drywall up the stairs. I read on the Lowes website that they offer a service called boom and scatter for 79 dollars. The delivery is through an open window using a boom. 79 bucks sounds like a great deal and it is but there is a catch. You pay the prices from the contractor delivering the drywall. You do not pay Lowes prices. For 70 sheets - Lowes price is $712. The contractor charges $1061. So in reality you are paying a much higher price for the drywall - almost 50%. Nothing on the website spells this out - still having it done because it's worth it for me to pay through higher price.
• GN

  George Nieves

  Apr 14, 2026
  2.0
  While calling in to the store to speak with specific individual , this a I answering bot asks the same question over and over and over again. When I finally get to speak with a customer service representative.That individual can't understand what I need.
• ZP

  Zaza Packs

  Mar 29, 2026
  1.0
  I visited the store this morning (3/29/26 at 9:15 AM) to return a small item—something that should have taken no more than 30 seconds. When I arrived, there was one associate working the return counter who had just started assisting another customer. With only two customers and one employee, I didn’t mind waiting at first. However, what should have been a quick and simple process turned into an excessive and frustrating experience. After waiting over 10 minutes, I politely asked if there was another location where I could complete my return, as the delay seemed unreasonable. I was told this was the only return counter and that I would be helped shortly. What made the situation even more frustrating was that the customer ahead of me wasn’t even processing a return. Instead, he was asking about missing inventory, requesting the associate to locate other stores with availability, and even asking her to write down locations and phone numbers for him—something that could easily be done online. At that point, I expressed my frustration, noting that this was a return counter and that waiting over 10 minutes for a transaction that takes 30 seconds was unacceptable. I was then told that the customer was a contractor, which seemed to imply that his time and needs were being prioritized over mine. This experience left me feeling that my time and business were not valued. Moving forward, it would be greatly appreciated if the return counter were used strictly for returns, or at the very least, if lengthy transactions were paused briefly so other waiting customers could be assisted—especially when there is only one person in line. Once I was finally helped, my return took exactly 30 seconds, reinforcing how unnecessary the delay truly was. I guess I'll take my business elsewhere.

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