Turf Industries, Inc.

Reviews

• BS

  Barbara Salmonshock

  Oct 5, 2022
  5.0
  Not only are they nice people, but their work is impeccable! I could barely tell that they had just installed the sprinkler system in my lawn! Everyone is willing to explain and help if I need it. We are very happy we chose Turf Industries and I would highly recommend them.
• SD

  Sue Downey

  Nov 7, 2020
  5.0
  Turf Industries has been wonderful to work with. They shut down our sprinklers every year and come for any system repairs. Their staff is always professional and friendly. We would highly recommend using them for any sprinkler installs or repair/maintenance.
• KM

  Kim M

  Jun 17, 2019
  1.0
  BEWARE! This company is sneaky and deceiving. We requested a repair visit and wanted to schedule a time so we would be home when they came. The owner Mary told me this would not be a problem and her technician would call me. She also drove the point home that her team does not have good luck doing repairs and usually just replace the entire system which runs about $700. Unannounced a few days later, their technician showed up when we were about to head out of town. We ended up delayed on our trip an hour because of this. The technician said he wanted to take a look at things before he called us. The technician seemed physically incapable of servicing our back-flow system b/c he 1) broke a component with his hands and 2) was not capable of putting caps back on 2 pieces and my husband had to do it for him. The technician's hands/arms were shaking pretty hard and he was struggling. He said he just had a weak left hand but from what we observed we thought he either had a medical condition or was on something, b/c it was more like having the shakes. He decided to replace 2 washers although when he pulled the existing ones out he said they did not appear to be worn and that our parts looked pretty new. To replace these, he had to open 2 separate kits that contained the washers. He also replaced the component he broke. 3 weeks later we received a bill for $107 ($60 for the 2 washers!) I called and asked to speak to an owner or manager because given what our experience had been we felt the bill was unfair. Mary was who I spoke to again and she was really unconcerned about what I shared, she just tried to justify things. She then asked me what solution I wanted, which was also surprising. If a business cares about a customer or their quality of care they would offer a solution. So I asked for her to cancel the bill. If it had been a scheduled visit, where the technician seemed capable of servicing the the equipment, I would have no issue with the charges. She explained that the washers costed $60 b/c we were charged for the entire Kit. WHAT?! So their employee breaks a part and needs to open a kit to replace it, and then also chooses to replace 2 washers that didn't have anything wrong with them, and they get to keep all the unused Kit parts, and I have to pay $60 for that?! WHAT?! Mary also said that if she canceled our bill their business would never service our property again. While we have only been in our house 2 years, Turf Industries installed this system and has serviced the property for 24 years. We are just so shocked at how unprofessional this entire situation has been. She never proposed a solution, never apologized, and ended the call by telling me the Technican was her son. I think we actually got lucky in the end. If we hadn't been home, who knows what kind of damage would have been done to convince us to buy a new $700 system.
• MT

  Maulesh Trivedi

  May 23, 2018
  5.0
  Great work and easyy to work with. Owner -Dean replies and office staff answer all the questions and reply right back, if they don't have information at the moment.
• PC

  PandG Cc

  Oct 27, 2017
  1.0
  This is the first time I'd say I'm disappointed with Turf Industries. I have been using them for years. This year 2017 they came out to turn on our sprinkler system and I paid them. The system is set to go on at 3am so I never see them on. We noticed in August that our grass was dying. I went to check to see what was going on. I checked the control box and it was OFF. I called and they sent someone out that week. But because we were having some work done at our home. They said they would come back in a week. No one ever showed up. This last week they showed up to winterize the system. The person that was there said there was no water in the system but they still gave us a $85.00 invoice. After we told him what happened and he agreed that there was now water in the system. Then why were we charged? We paid for the service to be turned on. Now they want a closing FEE. Again not happy with the service & the person that came out. He could have called the office to explain but he didn't. I will be finding new service for my system.