Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lake In The Hills, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
300 North Randall Road, Lake In The Hills, IL
60156, United States
Hours
Reviews
4.0
1,138 reviews
5 stars
589
4 stars
265
3 stars
102
2 stars
57
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are significant complaints about poor customer service, particularly regarding installation issues and lack of follow-up from staff.
Helpful Staff
Some customers praised individual employees for their helpfulness and product knowledge, highlighting positive interactions.
Installation Issues
Numerous reviews mention problems with third-party installation services, including delays, damage, and lack of accountability from Lowe's.
Product Selection
Customers appreciate the variety of products available, although some noted issues with stock and availability.
Store Experience
While some found the store clean and organized, others reported staffing shortages and difficulty in receiving assistance.
- MOM word OlogyNov 9, 20255.0I want to give a huge thank you to the Lowe’s in Lake in the Hills for their incredible customer service. I had been searching everywhere for the Yukon Cornelius and Hermey the Elf animatronic displays. They were sold out online, impossible to find at any other Lowe’s, and only showing up on eBay for huge markups. When I came to this store, the staff treated me with kindness, respect, and genuine willingness to help. They took the time to actually check availability, confirmed the items were sold out everywhere, and then offered to sell me their display units. They were polite, professional, and made me feel like a valued customer the entire time. The difference between this store and others I visited was night and day. The employees here truly go above and beyond, and I’m so grateful for the great service I received. This is exactly how customer service should be, and this location has definitely earned my loyalty. Highly recommend the Lake in the Hills Lowe’s!
- AMAnn MarieNov 7, 20255.0Love this location for the houseplants!
- CMChristian MoraNov 5, 20255.0Great store customer service it’s really good and great place to find what you need
- JFJimmy FrancoOct 23, 20251.0I had some challenges with customer service at this location, particularly with management and the assistance provided by Andrea, as well as Moris, the store manager. It was difficult to get follow-up after I encountered an issue. I went through 3 refrigerators and going on my 4th one because the installation team only drops off the items without checking or inspecting to ensure everything is functioning properly and properly aligned. I feel that better customer service and staff training could really improve the experience here. When I called for assistance, it would have been helpful if they had followed up to see if everything went smoothly with the delivery and if there’s anything else they could do to assist with current issues. I can't strongly recommend shopping here based on my experience, but I have found that Carol Stream offers a higher level of customer service
- PPPatio4nitureOct 11, 20251.0If I could give Lowes 0 stars I would. Do not use them or their crappy 3rd party vendor that schedules installs. They overprice blind installations and products and then once you pay for the installation, they expect you to call them and schedule it! They blew me off for a week not giving me any courtesy calls or follow ups so I canceled the installation and still have not received a refund. They dont hesitate to charge you but once you ask for a refund they TAKE FOREVER. Just blamed it on their 3rd party company that isn't affiliated with them. News flash, if you hire a 3rd party to install YOUR products that YOU sell...YOU'RE RESPONSIBLE IN THE END. DO NOT DO BUSINESS WITH LOWES
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Lake In The Hills offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor equipment, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, and Weber.
What are the store hours for Lowe's Home Improvement in Lake In The Hills?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary with some closures.
Does Lowe's Home Improvement provide delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will be sent if there are changes to your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's offer?
Lowe's provides a variety of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, HVAC, lighting, flooring, roofing, fences, smart home systems, and more.
What is the address and contact number for Lowe's Home Improvement in Lake In The Hills?
The store is located at 300 North Randall Road, Lake In The Hills, IL 60156. You can reach them at +1 847-458-0419.
What nearby places can I visit before or after shopping at Lowe's?
Nearby places include Costco for wholesale shopping and tire center services, Blue Rhino Propane Exchange for propane needs, and several restaurants like Chen Chinese Cuisine and Firehouse Subs for dining options.
Is there a nearby pharmacy or health service near Lowe's in Lake In The Hills?
Yes, Athletico Physical Therapy and Morningside Family Dental are nearby if you need physical therapy or dental services.
Are there convenient banking or financial service options near Lowe's?
Yes, Chase Bank with ATM services, Chase Mortgage, and Bank of America Financial Center and Mortgage services are located nearby for your financial needs.