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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Lake In The Hills, IL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
300 North Randall Road, Lake In The Hills, IL
60156, United States
Hours
Reviews
4.0
1,146 reviews
5 stars
595
4 stars
265
3 stars
102
2 stars
58
1 star
126
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or unprofessional.
Product Availability
Customers appreciated the wide selection of products available, but some reported issues with stock discrepancies and damaged items upon delivery.
Installation Issues
Numerous complaints were made regarding installation services, including delays, damage caused during installation, and poor communication from management.
Store Environment
The store was generally described as clean and organized, with a pleasant atmosphere, although some customers noted staffing shortages.
Pricing and Policies
Customers expressed dissatisfaction with pricing discrepancies between online and in-store, as well as strict return policies that were seen as unfavorable.
- TPThayet Pendragon6 days ago5.0The staff were really friendly, several asked if we needed help.
- KWKit WolfDec 21, 20255.0The stores is very organized, neat and clean. They carry a good selection of items you may need from a home improvement store. Prices are reasonable as well. Plenty of parking too.
- BCBrian CollinsDec 14, 20252.0At Lowe's the in-store price and online price are different and they will not honor the online price at the store. This needs to be changed.
- SSSteveDec 2, 20251.0DO NOT SHOP AT THIS STORE! I recently purchased a Toro electric snowblower that was on sale and came with a free Toro leaf blower. Just before the expected delivery, I received a voicemail from Stephanie, informing me that there was a missing part (the chute) from the manufacturer and that my order was being canceled without consulting me. Instead of ordering the part, they decided to cancel. To make matters worse, I noticed a $295 charge on my credit card that I had not authorized. This was the full charge for the leaf blower! When I called the store and spoke to Stephanie, she apologized multiple times and stated that she would consult a manager. After about 10 minutes, I got a callback from her stating she had processed a refund for the leaf blower, but the cancellation of the snowblower would remain in effect. I expressed my dissatisfaction, as I needed the snowblower and wanted the sales price I had initially received. When I asked to speak to a manager, Dale informed me that there was nothing he could do. He refused to reorder the snowblower at the sale price, and if I were to order it again, I would lose my place in line for delivery. I even suggested receiving the sale price on a different model, but he declined that as well. Dale's lack of empathy and problem-solving skills was shocking. If this company truly values customer service, they need to reassess their leadership. I will not be shopping at Lowe’s again, and the only reason I was in the store in the first place was because of this sale. -Steve
- SSSamantha SNov 28, 20255.0So impressed with the management and team members of the lake in the hills location! We went for the Black Friday opening today to get the bucket and I was blown away by the way the store director, Maurice, handled the event. He was extremely professional and upbeat even tho it was early in the morning. All of the employees that interacted with us and asked us if we needed help seemed happy to be working there, the store directors vibe seemed contagious. Great job to Maurice and his team! Thank you!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Lake In The Hills offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor equipment, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, and Weber.
What are the store hours for Lowe's Home Improvement in Lake In The Hills?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary with some closures.
Does Lowe's Home Improvement provide delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will be sent if there are changes to your order.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's offer?
Lowe's provides a variety of installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, HVAC, lighting, flooring, roofing, fences, smart home systems, and more.
What is the address and contact number for Lowe's Home Improvement in Lake In The Hills?
The store is located at 300 North Randall Road, Lake In The Hills, IL 60156. You can reach them at +1 847-458-0419.
What nearby places can I visit before or after shopping at Lowe's?
Nearby places include Costco for wholesale shopping and tire center services, Blue Rhino Propane Exchange for propane needs, and several restaurants like Chen Chinese Cuisine and Firehouse Subs for dining options.
Is there a nearby pharmacy or health service near Lowe's in Lake In The Hills?
Yes, Athletico Physical Therapy and Morningside Family Dental are nearby if you need physical therapy or dental services.
Are there convenient banking or financial service options near Lowe's?
Yes, Chase Bank with ATM services, Chase Mortgage, and Bank of America Financial Center and Mortgage services are located nearby for your financial needs.