Business Details
About
Lawn Equipment StoreLawn Mower StoreUtility Trailer Dealer
Russo has built a reputation as a premier outdoor power equipment and landscape supply dealer in the Midwest. Browse the largest selection of equipment under one roof from brands like Toro, Scag, Wright, Stihl, Echo, Exmark, Bobcat, Mean Green, Boss, SnowEx, and many others. Plus a stock of thousands of parts and a knowledgeable service department, Russo strives to provide exceptional service and meet the needs of every customer as they have for the past 50+ years.
Details
- Onsite servicesAvailable
Location
Hours
Reviews
4.3
233 reviews
5 stars
161
4 stars
30
3 stars
9
2 stars
8
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpful and knowledgeable staff, others reported poor service and long wait times.
Product Quality
Many customers expressed satisfaction with the quality of products and equipment, highlighting the extensive range available.
Repair Services
Repair services received negative feedback due to delays and issues with service quality, including misdiagnoses and poor handling of equipment.
Staff Knowledge
Several reviews noted the staff's expertise and willingness to assist, although there were instances of unhelpful behavior reported.
Inventory Issues
Customers frequently mentioned discrepancies between online inventory and actual stock, leading to frustration.
- MSMark StoneDec 11, 20255.0We purchased a snowblower from Russo about 8 years ago. After eight years of use, we had our first issue. We phoned Russo and described the issue. The quickly dispatched a truck to pick it up, repaired it and dropped it off at my home in less than a week. I appreciated the quick turnaround, so that my unit will be available for any upcoming snow storms. They earned 5 stars for performance and customer support. Highly recommend them for your outdoor equipment needs!
- SHSaul HerreraDec 8, 20255.0Excelente servicio buenos precios buena calidad de los productos
- JAJohn AffinitoNov 14, 20255.0Very helpful courteous staff
- RTRene TorresNov 5, 20255.0Love the Hainsville location! Memo is great! He knows his stuff! Super knowledgeable! Always helpful and reliable! Cristian and Jonathan always on top as well in the parts and service department. They all go the extra mile to help. Ive noticed they dont just want to sell. They help and care! Thanks Russo!
- CHCaleb HelblingNov 3, 20255.0We have been customers of Russo for almost 10 years and time and time again they have proven to be the best around for partnerships with landscape companies of all sizes. I’m taking the time to share this review to specifically highlight the recent process of purchasing a new Mower. After only a few messages we were able to setup a demo with a few units we were interested in. The fella who does there demos Rob Wrobel came out to one of our properties and was extremely helpful with deciding what unit we went with, he’s definitely not a salesman and genuinely pointed us in the direction of the best option for our company. After that I stopped in the hainsville location and they were able to have the mower ready to our spec by the next day! Thanks Russo Power!
Frequently Asked Questions About Russo Power Equipment
What types of outdoor power equipment brands does Russo Power Equipment offer?
Russo Power Equipment offers a large selection of outdoor power equipment from brands like Toro, Scag, Wright, Stihl, Echo, Exmark, Bobcat, Mean Green, Boss, SnowEx, and many others.
What are the store hours for Russo Power Equipment in Hainesville, IL?
The store is open Monday through Friday from 7:00 AM to 4:00 PM, and on Saturdays from 7:00 AM to 12:00 PM. It is closed on Sundays and on the holiday November 27, 2025.
Does Russo Power Equipment offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services for your convenience.
What payment options are accepted at Russo Power Equipment?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, MasterCard, PayPal, and Visa.
Where is Russo Power Equipment located?
Russo Power Equipment is located at 39 East Belvidere Road, Hainesville, Illinois, 60030, USA.
What types of services does Russo Power Equipment provide on-site?
Russo Power Equipment has a knowledgeable service department that provides on-site services and stocks thousands of parts to meet customer needs.
What categories of products and services does Russo Power Equipment specialize in?
They specialize in lawn equipment, lawn mowers, utility trailers, outdoor equipment, and automotive services.
Are there any nearby coffee shops where I can relax before or after visiting Russo Power Equipment?
Yes, Starbucks is nearby, providing a great spot to enjoy coffee or a snack before or after your visit.
What nearby dining options are available close to Russo Power Equipment?
Nearby restaurants include Old Chicago Red Hots, Bento Cafe (Japanese and sushi), Subway, and Wing Snob, offering a variety of meals to enjoy.
Are there any other useful nearby services close to Russo Power Equipment for customers?
Yes, nearby you can find services such as Walgreens pharmacy, Lakemoor Dental for healthcare, Blue Rhino Propane Exchange, and LibertyX Bitcoin ATM for financial transactions.