La-Z-Boy Gurnee

Reviews

• LL

  Liane Lopez

  Jan 4, 2026
  5.0
  Very helpful and friendly. Listened and guided us into what we wanted. I will definitely be back for our next purchase! It was also a very smooth purchase and they were flexible with our delivery (we weren’t ready for furniture to come for 3-4 weeks)
• NC

  Nikki C

  Jan 3, 2026
  5.0
  Angel Montero was super helpful! He answered all of our questions and remained available but still gave us space to walk around & explore on our own.
• CA

  Craig Adams

  Jan 2, 2026
  5.0
  Went to the Gurnee store on New Years Day ISO sectional couch and two recliners. Charles, store manager, helped find what we wanted. He was professional yet personable, friendly and extremely knowledgeable about their product line. We looked at several recliners until we found what was a perfect fit for each of us. Charles was very understanding of our needs and exhibited absolutely no pressure to purchase.
• CG

  C G

  Dec 27, 2025
  1.0
  We were recently at La-Z-Boy in Gurnee. We went 3 separate times and even had an in person visit by the store designer. After spending hours reviewing the material options and proper measurements, it almost felt like something was off. We had our hearts set in a sectional couch and were ready to purchase. Like any retail store, they tried to upsell us an area rug worth over $900, a coffee table, 2 end tables we did not need and weren't looking for, and additional insurance worth over $900 for the couches in case something happens to them. We went in for a new couch set and that was all we wanted. If we wanted more items, we would have asked for them. The final price they quoted us was $4366 which was over our budget. Disappointed, we returned home and went to their website, picked out the same exact pieces and by surprise the price was $3796 + tax. They did not really do a good job explaining how they came up with their total aside from since we wanted 2 separate pieces instead of one love seat the price went up charging for individual items. We should also add that the designer did not have the right measurements for our living room despite her being here physically taking the measurements herself. We had to come home during our 3rd visit to take the measurements ourselves and return for the 4th time. They said delivery would be free but somehow it felt like they were adding some hidden charges to compensate for the items they were trying to upsell us. They commented that they could play around the final number and give us additional discounts if we purchase additional items. We would have bought more items down the road if they kept us happy and would talk about our great experience with people we know. Unfortunately, it went the other way. Not only did they lose a sale that day, but they also lost potential returning customers. Naturally, we talked about our bad experience with family and friends. We went in thinking La-Z-Boy is a reputable name; however, this has been a bad experience for us. While we really, and we mean really wanted the set, we felt as if they weren't being honest, in return did not give us a good experience. It's not like they ran the numbers again and realized they made a mistake. Not sure if we'll go back to La-Z-Boy. We'll be looking at other stores for what we want.
• MK

  MaryJean Kiefer

  Dec 13, 2025
  5.0
  Very happy with all our new furniture! Maria encouraged us to have Gina come out to help us select the pieces and size of furniture for our room. Maria was great checking in every so often to update us on the arrival of the furniture. Gina came to the house to plan what pieces of furniture would fit into our space. Gina also assisted us with helping pick out fabrics. Our delivery guys get a gold star. We had a very heavy sectional that they put in the garage for us. The guys never complained. They were friendly and made sure everything was perfect before they left!

Frequently Asked Questions About La-Z-Boy Gurnee