Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Glen Carbon, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,344 reviews
5 stars
702
4 stars
340
3 stars
116
2 stars
54
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual employees who went above and beyond to assist.
Product Availability
Customers generally found that the store had a good selection of products and materials for their home improvement needs.
Delivery Issues
Several reviews mentioned significant problems with delivery services, including missed appointments and poor communication.
Checkout Experience
There were mixed reviews about the checkout process, with some customers experiencing long wait times and issues with self-checkout.
Return Policy
Customers expressed frustration with the return policy, particularly regarding cash refunds and the handling of returns.
- MRMichael RogersNov 5, 20251.0Salesperson was not knowledgeable or forthcoming with info about delivery. With good reason, it would seem. Trying to talk with anyone about delivery is impossible. Too many computers and connections to try to make caused us to just cancel our purchase and proceed to Home Depot where the entire process was quick, easy, and dealing with knowledgable people.
- WHWilliam HomesOct 4, 20255.0By far the best Lowe's in the metro east and possibly all of st louis
- SRShane RobinsonSep 19, 20255.0Fast friendly service
- MWMichael WestSep 7, 20255.0Had everything I needed for my project
- SSSolcoverSep 4, 20254.0I went to the Alton sore to buy a microwave. It was on sale because of Labor Day. The staff was extremely friendly and helpful. The microwave was sold out... But the salesman directed me to the Glen Carbon location. I was able to get the microwave. I'm very happy.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Glen Carbon offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Glen Carbon?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours applicable on certain dates.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if there are changes to your order status.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days. For online purchases, returns can be initiated via your Order History before shipping back the item. For in-store returns, proof of purchase is required at the customer service desk.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places I could visit before or after shopping at Lowe's Home Improvement?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for locksmith services, and The Home Depot for additional hardware and home improvement supplies, which could be convenient for complementing your shopping experience.
Can Lowe's customers find food options near the Glen Carbon store?
Yes, Subway, a sandwich shop and fast food restaurant, is nearby and offers convenient dining options for customers before or after their visit to Lowe's.
Are there any beauty and wellness services near Lowe's Home Improvement in Glen Carbon?
Yes, customers can visit nearby salons and spas such as Sport Clips Haircuts of Edwardsville, A.M.P Salon, Massage Envy - Glen Carbon, and European Wax Center for beauty and wellness services around their Lowe's visit.
Does Lowe’s Home Improvement provide installation services for purchased products?
Yes, Lowe’s offers a variety of installation services including appliances, flooring, blinds, cabinets, decks, garage doors, HVAC systems, lighting, roofing, and more to help complete your home improvement projects.