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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Glen Carbon, IL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,350 reviews
5 stars
704
4 stars
341
3 stars
117
2 stars
54
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about poor service, especially regarding delivery and returns.
Delivery Issues
Numerous reviews highlighted serious problems with delivery timelines and communication, leading to frustration and dissatisfaction among customers.
Product Availability
Customers appreciated the wide selection of products available, but some reported issues with stock levels and the accuracy of inventory.
Checkout Experience
Self-checkout was often criticized for being inefficient, with some customers preferring traditional cashier services.
- ABAndy BDec 30, 20253.0Been to two different locations this week and had to go to three different registers to get my gift card to work. Both times after leaving selfcheckout, sending me to customer returns and then lumber, a sales associate manually entered in the full gift card number and it went thru no problem. This happened twice at two different stores... clearly it is a bigwig problem an not the sales associates. Maybe if their employees weren't overworked and underpaid (no cashiers just one person overseeing 10 self checkout machines) this could've been avoided. A multimillion dollar company and your gift cards dont work after Christmas.
- HMHunter MarshallDec 22, 20255.0Staff are friendly and helpful here. Even had someone ask if I needed help while I was looking at paint colors and then chatted with my kids for a bit. I've been to several Lowe's locations across across the country and this location has what you would expect to see. My family and I also love going to Lowe's to look at the Halloween and Christmas stuff every year.
- TKThomas KishDec 17, 20251.0Was EXTREMELY disappointed to have waited WEEKS for my new freezer, AFTER THEY TOOK MY MONEY. Just for them to say they have no clue where my freezer is and that it isn’t even out for delivery. That it is “at the mercy of the distributor” how the hell are yall gonna take my money weeks ago, give me a 2 week window it should be there, and at the end of the 2 week window basically tell me I’m out of luck. WOULD NOT RECOMMEND. They also have issues answering the phones customers, had to be patched in over and over to appliances. THIS LOWES IS A BIG WASTE OF TIME AND MONEY. THEY DIDN’T EVEN TRY TO COMPENSATE. Will never shop at Lowe’s again, for ANYTHING.
- JCJames ConnellDec 11, 20254.0It's better than the Edwardsville Home Depot, but let's be honest, that's not setting the bar very high. Still worse than the Collinsville Home Depot.
- RMRichard MunstermanDec 3, 20255.0Ana at the Lowe’s customer service desk was absolutely outstanding! From the moment I walked up, she greeted me with a warm smile and a genuinely helpful attitude. She handled my issue quickly, professionally, and with a level of patience you don’t see every day. She didn’t just solve the problem — she made the whole experience smooth and stress-free. You can tell she truly cares about customers and takes pride in her work. Lowe’s is lucky to have someone like Ana on their team! If you need help at Lowe’s, go see Ana. She’s the best!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Glen Carbon offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What are the store hours for Lowe's Home Improvement in Glen Carbon?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours applicable on certain dates.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if there are changes to your order status.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days. For online purchases, returns can be initiated via your Order History before shipping back the item. For in-store returns, proof of purchase is required at the customer service desk.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places I could visit before or after shopping at Lowe's Home Improvement?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for locksmith services, and The Home Depot for additional hardware and home improvement supplies, which could be convenient for complementing your shopping experience.
Can Lowe's customers find food options near the Glen Carbon store?
Yes, Subway, a sandwich shop and fast food restaurant, is nearby and offers convenient dining options for customers before or after their visit to Lowe's.
Are there any beauty and wellness services near Lowe's Home Improvement in Glen Carbon?
Yes, customers can visit nearby salons and spas such as Sport Clips Haircuts of Edwardsville, A.M.P Salon, Massage Envy - Glen Carbon, and European Wax Center for beauty and wellness services around their Lowe's visit.
Does Lowe’s Home Improvement provide installation services for purchased products?
Yes, Lowe’s offers a variety of installation services including appliances, flooring, blinds, cabinets, decks, garage doors, HVAC systems, lighting, roofing, and more to help complete your home improvement projects.