Brand Certified
Lowe's Home Improvement
4.1(1208 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
955 South Randall Road, Geneva, IL
60134, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(630) 338-4000
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IL-Saint-Charles/1738
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Geneva, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,208 reviews
5 stars
658
4 stars
269
3 stars
97
2 stars
57
1 star
127
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude or unhelpful.
Product Availability
Customers frequently express frustration over stock issues, with many items being unavailable or delayed.
Store Organization
The store layout is often described as cluttered and confusing, making it difficult for customers to find what they need.
Delivery Issues
Numerous complaints about delivery services, including delays and unprofessional behavior from delivery teams.
Return Policy
Customers are dissatisfied with the return policy, particularly regarding the lack of flexibility and poor handling of returns.
- SSShangguan Scott3 days ago1.0I'll NEVER shop at a Lowe's again. I went in to buy some items, only to find that there were no registers open. All they had were self-checkout. Perhaps it seems petty, but don't like self checkouts. It takes jobs away from people. It is just a cheap way for the company to save themselves money. Plus, they never work right for me and i always have to wait for help. Goodbye Lowe's.
- ANAnthony NarboneFeb 26, 20265.0Excellent customer service very clean store
- MMMark Brouwer (MB)Feb 23, 20265.0I bought a dryer and it was delivered on Saturday. Ever and Carlos did a great job getting it in the house and installed! Highly recommend this Lowe's and their delivery-installation services.
- BSbrian suloFeb 2, 20265.0Great selection on kitchen faucets they come in so many different colors that i haven't seen in other stores.
- SCSteve ConlonJan 8, 20265.0besides Amazon, what other store is needed besides a grocery store. however I do like to see and feel what im buying!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Geneva, IL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hand tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the operating hours for Lowe's Home Improvement in Geneva, IL?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some early closing and closures on certain holidays.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's?
You can search for products online using keywords, Lowe’s item number, brand, or manufacturer’s model number, or browse by department to find what you need.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will be sent if the status changes.
What nearby stores can I visit along with Lowe's Home Improvement?
Near Lowe's, you can visit stores like The Fresh Market for groceries, Victoria's Secret & PINK for apparel, JOANN Fabric and Craft Stores for arts and crafts supplies, and Bath & Body Works for beauty products.
Are there dining options close to Lowe's Home Improvement in Geneva, IL?
Yes, nearby dining options include Burger King and Deaf Coffee at St. Charles Starbucks, ideal for grabbing a quick meal or coffee during your shopping trip.
What financial services are available near Lowe's Home Improvement?
Close to Lowe's, you will find U.S. Bank, Bank of America, and Western Union, which provide banking and money transfer services.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, doors, windows, lighting, and more to help complete your projects.
What languages are supported at Lowe's Home Improvement in Geneva, IL?
Lowe's provides services in English and Spanish, with in-store translation services available for other languages as needed.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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