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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Geneva, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,044 reviews
5 stars
552
4 stars
256
3 stars
88
2 stars
43
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful interactions at the service desk.
Product Availability
Customers frequently reported issues with stock availability and fulfillment of online orders, leading to frustration.
Store Organization
Several customers mentioned the store layout as confusing and cluttered, making it difficult to find items.
Delivery Issues
Many reviews noted problems with delivery, including delays, wrong items delivered, and unprofessional behavior from delivery teams.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific employees for their helpfulness and knowledge.
- SCSteve Conlon4 days ago5.0besides Amazon, what other store is needed besides a grocery store. however I do like to see and feel what im buying!
- PCPool CoverJan 4, 20265.0They are good and quick with in store pickup, very convenient and they are also nice
- BBBruce BeddardDec 30, 20253.0All Christmas decorations being taken down 1 day after Christmas
- JMJack McmahonDec 23, 20255.0Feels so organized after going to home depot.
- MMMikeDec 13, 20251.0I was at Lowe’s the other day and had to return something to the customer service desk and encountered a guy who I have dealt with at the service desk before. I got to say, he is never pleasant as he openly talks about how rough his job is and his dislike of completing routine tasks in it. It’s a very awkward time anytime I deal with this service desk at Lowe’s and he is working (guy with hat). I don’t know why he continues to deal with the public when he is just nasty all around. I am always pleasant to Lowe’s as well. I imagine he does this to other customers as well unfortunately.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Geneva, IL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hand tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the operating hours for Lowe's Home Improvement in Geneva, IL?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some early closing and closures on certain holidays.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's?
You can search for products online using keywords, Lowe’s item number, brand, or manufacturer’s model number, or browse by department to find what you need.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will be sent if the status changes.
What nearby stores can I visit along with Lowe's Home Improvement?
Near Lowe's, you can visit stores like The Fresh Market for groceries, Victoria's Secret & PINK for apparel, JOANN Fabric and Craft Stores for arts and crafts supplies, and Bath & Body Works for beauty products.
Are there dining options close to Lowe's Home Improvement in Geneva, IL?
Yes, nearby dining options include Burger King and Deaf Coffee at St. Charles Starbucks, ideal for grabbing a quick meal or coffee during your shopping trip.
What financial services are available near Lowe's Home Improvement?
Close to Lowe's, you will find U.S. Bank, Bank of America, and Western Union, which provide banking and money transfer services.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, doors, windows, lighting, and more to help complete your projects.
What languages are supported at Lowe's Home Improvement in Geneva, IL?
Lowe's provides services in English and Spanish, with in-store translation services available for other languages as needed.