Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Galesburg, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
531 West Carl Sandburg Drive, Galesburg, IL
61401, United States
Hours
Reviews
4.1
957 reviews
5 stars
505
4 stars
255
3 stars
80
2 stars
41
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported long wait times and unresponsive management.
Store Condition
Store cleanliness and organization received positive feedback, but some customers noted disorganization and maintenance issues.
Product Availability
Customers appreciated the wide selection of products, though some reported items being out of stock or needing to be ordered.
Checkout Experience
Self-checkout systems were criticized, with many customers preferring traditional checkout and expressing frustration over the lack of staff assistance.
Pricing
Prices were noted as high by several customers, with some expressing dissatisfaction over perceived value.
- GBGeorgia BNov 11, 20251.0Maybe try and answer the phone , I have been on hold for 10 minutes and called 3 times
- JAjames allenNov 11, 20253.0Like Lowe's but it is more expensive than the other guy!
- MMMelissa MartyOct 17, 20251.0If you shop at Lowe’s in Galesburg, I strongly advise you to place your trust in Menards. The store manager, Kelly Jensen made a huge mistake on my account costing me, hundreds. After 20 hours of my life on the telephone, in that dirty store, and emailing, I am just eating it. I cannot imagine what she does to the elderly or younger couples that don’t know how to navigate business. She had no idea what she had done to my account or the types of payments that Lowe’s accepts, or even how to access my account after being the manager there for many years. This also affected my credit which I have worked very hard to maintain- I am a manic about my credit. But at least the manager got a laugh about it, I had to take a half day off work to come in and try and get this straightened out which she assured me she did do. She did not do anything. It takes a lot for me to call someone out because I know how it feels but this has cost me hundreds and I have to eat that for my own piece of mind. Menards does rock!
- DDDrjHenmanOct 16, 20255.0Im a truck driver possibly through on the interstate, my TV mount broke from all of the horrible roads all over the united states, i found this one and the service was excellent, the gentleman on 1st shift with the big beard in the electrical tool area was so helpful, wish I had gotten his name, and the lady that helped me find what I needed and then some was very nice and very willing to help me. Thanks you.
- BBBarbara BarclayOct 13, 20255.0Had an order for pick up. Was ready when we got there and they took it right out to our vehicle
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Galesburg, IL?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Galesburg?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange items at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return via your Order History. In-store returns need proof of purchase at the customer service desk.
Does Lowe's offer installation services for products purchased?
Yes, Lowe's provides installation services for a wide range of products including appliances, flooring, cabinets, lighting, and more.
Are there any nearby places to Lowe's in Galesburg that I might find useful?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Tractor Supply Co. for hardware and outdoor gear.
Can I visit Planet Fitness after shopping at Lowe's?
Yes, Planet Fitness is nearby and could be a convenient spot to visit for a workout before or after your Lowe's trip.
Where can I find food options close to Lowe's Home Improvement in Galesburg?
Nearby eateries like Jersey Mike's Subs and Chipotle Mexican Grill offer convenient dining options near Lowe's.