Lowe's Home Improvement

Reviews

• JC

  Jerri Cozart

  1 day ago
  5.0
  Nice people nice store and very helpful
• MM

  Madie

  Jan 13, 2026
  1.0
  Don't buy your appliances here. I bought a wash machine, the third party they contracted for the delivery wouldn't even attempt to deliver it because they said if they scratch the washer I could file a claim against them. They also said they couldn't haul my old one away. The delivery person then tried to call lowes about the situation, no one would answer the phone. They then proceeded to tell me they were going to leave and call me when they had an update, which doesn't sound reassuring at all after spending close to $800 dollars. How can the delivery drivers Lowes contracted not even get ahold of them? I call the local Lowes. The customer service employee who was very nice tries transferring me to appliances with no answer, then to the appliance manager with no answer, then to a regular manager who finally answered. The regular manager was no help at all. The manager just repeatedly said its in the delivery companies hands now but that my money is still within lowes, but that he couldn't issue a refund. The manager didn't offer to document the situation, didn't provide any reassurance what so ever, kept interrupting me, and over all had nothing helpful to say or offer regarding the situation. I asked for the delivery companies number because I still hadn't heard from them and all of this was a hot mess. The manager gave me the number he said was for the delivery company they use. It wasn't. It was lowes delivery, not the company. I explain the situation to this employee. The employee says this was the wrong number, that they can't help me, and then gave me another lowes number. I call that lowes number. I explained the story for the third time now. The employee tells me it doesn't show delivered on her end. I explained the story again reiterating they were indeed here, but delivered nothing and hauled nothing away since she missed that entire part of the issue. The employee then says she has the situation documented, but again could do nothing but wait to hear from the delivery company. The employee says I'll be contacted in 24 hours. I ask for a number to contact when they don't contact me, because again, I still haven't heard from the two delivery men who said they would contact me. The employee told me she can assure they'll call. I insisted I wanted a number. She said to call this number back. Flash forward 24 hours later, absolutely no call from the delivery company like I was promised and the delivery men never contacted me either. I check my bank account and there's a pending refund for ALMOST all of the money. They were trying to keep nearly $90 dollars. I call the same number back. I finally get a helpful employee. I explain the entire situation to the employee and explained that they didn't refund the entire amount I paid. The employee explained that was the delivery and haul away fee and that they usually have to talk to the delivery company about this. However, the employee was able to get the refund approved by her supervisor. This was the only actually helpful employee I came across. I finally got the entire amount refunded for the item I did not receive. I can't believe Lowes puts this all on the customer to figure out when their contracted delivery company can't deliver a product. Moral of the story, go somewhere else for your appliances and if you do use Lowes make sure you get your ENTIRE refund when it goes wrong.
• LC

  Linda Callahan

  Dec 11, 2025
  5.0
  Went to the Galesburg Lowe's and had such great help. Chris was so much help and nice. What a great asset.
• GB

  Georgia B

  Nov 11, 2025
  1.0
  Maybe try and answer the phone , I have been on hold for 10 minutes and called 3 times
• JA

  james allen

  Nov 11, 2025
  3.0
  Like Lowe's but it is more expensive than the other guy!

Frequently Asked Questions About Lowe's Home Improvement