Business Details
About
Lawn Equipment StoreLawn Mower StoreUtility Trailer Dealer
Russo has built a reputation as a premier outdoor power equipment and landscape supply dealer in the Midwest. Browse the largest selection of equipment under one roof from brands like Toro, Scag, Wright, Stihl, Echo, Exmark, Bobcat, Mean Green, Kubota, Boss, SnowEx, and many others. Plus a stock of thousands of parts and a knowledgeable service department, Russo strives to provide exceptional service and meet the needs of every customer as they have for the past 50+ years.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
228 reviews
5 stars
158
4 stars
27
3 stars
11
2 stars
5
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly and knowledgeable staff, while others report rude behavior and poor communication.
Product Availability
Customers appreciate the wide selection of products available, but some express frustration over stock issues and delays in receiving parts.
Service Quality
Service department experiences vary greatly; some customers report excellent service and quick repairs, while others complain about poor workmanship and lack of updates.
Pricing Concerns
While many customers find prices competitive, there are complaints about increased prices and feeling overcharged for services.
Overall Experience
Overall, experiences range from very positive to extremely negative, indicating inconsistency in service and customer satisfaction.
- AWAtoor woodworkingNov 14, 20251.0They sold me a broken used lawnmower and no return accepted.even they cant fix it
- NONicholas OdmanNov 10, 20255.0Recently had a new engine installed on my Toro Grandstand. From ordering with parts department and having work done by service, they were truly professional. I appreciated the updates they gave me on my unit.
- HWHomestead WyomingOct 22, 20254.0Thank you, Russo, for your help in returning the wrong part that was sent. You have been most gracious.
- DFDavid FraserAug 29, 20254.0Russo's had the product I was looking for. Friendly cashier
- JMJd MisticAug 28, 20251.0Nothing is ever in-stock. Took 6 months to receive and alternator for a small piece of equipment. Started researching and I can order the parts online for half the price and get it in less than a week.
Frequently Asked Questions About Russo Power Equipment
What types of outdoor power equipment does Russo Power Equipment offer?
Russo Power Equipment offers a wide selection of outdoor power equipment from brands like Toro, Scag, Wright, Stihl, Echo, Exmark, Bobcat, Mean Green, Kubota, Boss, SnowEx, and more.
Does Russo Power Equipment provide pickup and delivery services?
Yes, Russo Power Equipment offers both in-store pickup and delivery services for customer convenience.
What are the store hours for Russo Power Equipment in Elgin, IL?
Russo Power Equipment is open Monday through Friday from 7:00 AM to 4:00 PM, Saturdays from 7:00 AM to 12:00 PM, and closed on Sundays.
Which payment methods are accepted at Russo Power Equipment?
They accept American Express, Android Pay, Apple Pay, cash, check, Diners Club, Discover, financing options, Mastercard, PayPal, and Visa.
Is Russo Power Equipment wheelchair accessible?
Yes, the facility has both wheelchair accessible entrances and parking available for customers.
Does Russo Power Equipment provide repair and installation services?
Yes, they have a knowledgeable service department offering repair and installation services for outdoor power equipment.
Where is Russo Power Equipment located?
Russo Power Equipment is located at 1001 N Randall Rd, Elgin, IL 60123, United States.
Are there any convenient stores or supermarkets near Russo Power Equipment?
Yes, Walmart and Wal-Mart supermarkets are nearby where customers can shop for groceries or other needs.
What recreational facilities are close to Russo Power Equipment?
Athletes HQ, a gym and sports venue with a baseball field, is close by and could be a good place to visit before or after your equipment needs.
Are there medical services available near Russo Power Equipment?
Yes, there are multiple medical providers nearby including internal medicine doctors, orthopedists, and surgical centers like Advocate Medical Group General Surgery.