Extra Space Storage

4.8
660 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 450 Airport Rd in Elgin, IL today! Our large selection of storage units, drive up access, climate controlled units, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, multiple entrance/exit gates, parking spaces, heated loading bay, meeting room available, commercial tenants, office space available, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
450 Airport Rd, Elgin, IL
60123, United States

Hours

Reviews

4.8
660 reviews
5 stars
610
4 stars
27
3 stars
7
2 stars
4
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, helpful, and responsive to their needs.

Cleanliness

The facility is frequently described as clean and well-maintained, contributing to a positive customer experience.

Price Increases

Several reviews mentioned dissatisfaction with frequent and significant price increases after initial rental periods.

Accessibility

Customers appreciated the easy access to their storage units and the convenience of the facility layout.

Staff Recognition

Specific staff members, particularly Juliet, Stefanie, and Chris, received high praise for their exceptional service and professionalism.
  • RR
    Richard
    2 days ago
    5.0
    Juliet helped me today rent a storage unit at the Airport Rd./Elgin, Il location. I called around and even visited several locations before I contacted Juliet. The difference between this location and others is night and day. These are a few examples of what I experienced in my short search for a storage unit The other locations have no one onsite to help/answer questions or “the property manager will be there shortly, can you wait 20 minutes”, I was told climate controlled units are not needed to store cabinets/furniture when a climate controlled unit was not available to rent, no one available to speak with until 9:30am, or “we have one unit left so the price is double”. Anyway, Juliet was great to deal with, answered my questions, showed me several options and basically made my search much easier. I would highly recommend Juliet and the Extra Space Storage in Elgin.
  • PS
    Pablo Silva
    Oct 23, 2025
    4.0
    Really appreciated the service when coming through. Hopefully will be able to use them more in the future if needed
  • KN
    kenneth nkandu
    Oct 21, 2025
    5.0
    I’m thoroughly impressed with Juliet and team for my storage needs. Their customer support has been responsive and effective in resolving any issues I encountered. I’ll definitely recommend for anyone seeking for reliable storage solutions!
  • VM
    Victoria Murphy
    Oct 20, 2025
    2.0
    Extra Space Storage raised their prices after 4 months by A LOT! Read the fine print or be ready to move all of your stuff again!
  • GH
    Gloria Hunter
    Oct 17, 2025
    5.0
    I have had rental units at the Elgin location for about 10 years. They have always been responsive to any issues or needs. The staff are good to work with.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.