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Visit our Aaron's store located at 614 W Saint Louis Ave, , East Alton, IL, to shop the latest deals on rent to own furniture, washers & dryers, refrigerators, TVs, mattresses, and more with affordable monthly payments. It's Black Friday all month long at Aaron's! From October 31 to November 30, 2025, check out our deals—including 7 products under $70 a month, plus up to 20% off some of our most popular items. Renting to own with Aaron's is a budget-friendly way to make your space feel like home. Even if your credit isn't the best, Aaron's offers approvals when other stores won't. Renting to own is not credit, and when you rent to own, you avoid large upfront payments by making affordable monthly payments instead. On most products, you can choose a lease ownership plan of 12 months, 18 months, or even 24 months. We want you to choose the best lease ownership plan for you.
They have great deals. They have everything that you need or want. But they don't know how to answer the phone.When you try to make your payment, you physically have to go there. Then, when you go there, you hear the phone ringing off of the hook and nobody answering it.
AA
AwesomeGrievingTv
Aug 13, 2025
1.0
Never answers the phone. Have to call seven times for someone to answer
DE
Dennis Edwards
Jun 27, 2025
5.0
Great place
BB
BrittanyRoars
Mar 10, 2018
1.0
Yeah, if I could also give zero stars I would. Back when the Edwardsville location was still open I use to use them because I had better customer service though them. I knew, having to go to the East Alton location it was only a matter of time before a prick got on the phone with me who thought it was smart, to talk to me like I was 12.
So when I first set up my account I told them, Make my payments due on the 15th. I will never be able to pay on time if you set me on the 1st. . They still made it on the first making this cycle of constantly having to be in talks to make payment arrangements. They just assumed because my sister paid on the first because of her benefits that I would too (we live together but separately rent different items, so different accounts). Of course to get to the 15th now they would have to up charge me to catch up the payments and it hasn't been an option for me that I could afford.
My sister recently lost her benefits due to getting a job of her own, even though we were told she wouldn't. We of course weren't appropriately notified so found out the day of. This is her first time EVER really being this late with them. We planned for her payment Thursday the 8th of March, and mine on Friday the 9th when I got paid. I had a feeling she wasn't going to have the money on the 8th after trying to catch up on rent so honestly I planned that if that happened to have her pay what she could to them, and then I would pay for mine and the rest of hers the following day and she could pay me back.
Well, Friday came, and I woke up to finding that my direct deposit services was closed, for Security purposes when I woke up. That meant I couldn't reactivate my phone, so I was left with no choice but to go to work and wait till this morning (the 10th) to call them via google hangouts. I knew they had come to our door on Friday, even though my sister left for work, and I was sleeping. I work night shifts and I sleep in the back room so I won't hear anyone knock. They of course left their tag.
I called and instantly got a very defensive response. He was mad because my number was Anonymous because of calling though Google Hangouts. So he assumed I had him blocked so he couldn't contact me. Every time I tried to open my mouth to explain my situation he would interrupt me. He was ticked cause of course we didn't make the date. Fair enough. But honestly, speaking to a customer no matter how right or wrong in your eyes with the kind of tone he used is unacceptable. This is not the first time I got this kind of response from this location. The last time was years ago, so I expected better. If it wasn't for the fact I was in desperate need for a bed, I wouldn't have rented at all from this location.
Honestly, I betting I can get a more comfortable bed for the same price or slightly higher. You best bet, before I give them a dime when I get my direct deposit unlocked, I will be looking for another bed. The only reason they will actually get this payment is because they are stuck as my last resort.
Leasing to own from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments or complete an early purchase option, you will own the merchandise. Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise. Aaron’s provides a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease as applicable by state. It is not a loan, credit, or financing. While no credit history is required for Aaron’s different digital approval processes, we do obtain information from consumer reporting agencies in connection with your lease application.You will not own the leased merchandise or acquire ownership rights unless you make all your lease renewal payments or exercise an early purchase option. Not all applicants are approved.
What is the process? How do I get started?
Complete an application online at Aarons.com if you would like to shop and lease online, or, if you prefer to shop in store, you can either complete an application in the store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
What do I need to apply?
When you apply online at Aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• Residence information
• SSN
• Government issued ID
• Income information
• References contact information, if applicable
To apply in-store or find out your in-store Leasing Power™ at apply.aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• SSN
• Government issued ID
• Income information
• Residence Information
• References contact information, if applicable
How long will it take for my item to arrive?
Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation email".
How will my merchandise be delivered?
Your local store will call you to schedule your free delivery of your merchandise at a time that’s convenient for you.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
Will Aaron’s move my merchandise?
Yes! While you are leasing from Aaron’s we will move your merchandise for you provided you are moving within 15 miles of your current residence.
What forms of payment do you accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
How does Aaron's Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash! †
What is meant by “no credit needed?”
“No Credit Needed” means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
Do I have to have a local store?
Yes, online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
What is Aaron's return policy?
Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund. But don’t forget about our lifetime reinstatement benefit; you can restart your lease anytime you like on the same or comparable value merchandise (excludes lawn equipment). See a store associate for complete details.
What is Aaron’s EZPay?
EZPay is an automatic payment system where your renewal payment is automatically paid each month, on the date you select, using your debit or credit card, so you never have to worry about missing a payment again. See your local store to sign up.
What is Aaron’s Club?
Aaron's Club is a convenient membership program that protects your lease and gives you great discounts on restaurants, shopping, health and wellness programs and more! Learn more here.
What is the lease-to-own process at Aaron's in East Alton?
Aaron's offers a lease-to-own program where you make periodic payments and gain ownership after completing all payments or via an early purchase option. Leasing requires no large upfront payments and no long-term commitment.
How can I start leasing furniture or appliances at Aaron's East Alton store?
You can start by completing an application online at Aarons.com or in-store. To shop in-store, you can also check your leasing approval online at apply.aarons.com before visiting.
What do I need to apply for a lease at Aaron's store?
For application, you'll need your name, contact info, Social Security Number, government issued ID, income details, residence info, and possibly references.
Does Aaron's East Alton store offer delivery and how is it arranged?
Yes, they offer free delivery. The local store will contact you to schedule a delivery time that is convenient.
Can I track my order after purchasing from Aaron's?
After your order, you'll receive a confirmation email with a 'Track Order' button to follow your item's delivery progress. You can also call 1-888-333-3785 for assistance.
What forms of payment are accepted at Aaron's East Alton?
Aaron's accepts cash, checks, money orders, and major credit cards at most locations.
What are the store hours for Aaron's in East Alton, IL?
The store is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday 10:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM, and closed on Sundays.
Are there any nearby places of interest where I can eat or shop before or after visiting Aaron's?
Yes, nearby you can visit McDonald's or Taco Bell for quick meals, Dollar Tree for discount shopping, and AMC Eastgate Showplace 6 for movies, all within easy reach of Aaron's in East Alton.
If I'm moving nearby, can Aaron's move my leased merchandise?
Yes, Aaron's will move your leased items for you if your new residence is within 15 miles of your current one.
What nearby services can help with moving or equipment rentals around Aaron's store?
Nearby services include U-Haul Neighborhood Dealer and U-Haul Moving & Storage for truck rentals, and Alton Equipment Rental & Supply for hardware and outdoor gear rentals, convenient if you are planning a move or need equipment.