Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.8
427 reviews
5 stars
385
4 stars
27
3 stars6
2 stars2
1 star
7
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the knowledgeable and helpful sales staff, highlighting their ability to listen to needs and provide suitable options without being pushy.
Delivery Service
The delivery process received positive feedback for being professional, efficient, and courteous, with many customers appreciating the setup assistance provided by delivery teams.
Product Quality
Customers expressed satisfaction with the quality and comfort of the furniture, often noting their long-term loyalty to the brand due to the durability of the products.
Customer Service
Overall customer service was commended, with many reviews mentioning friendly interactions and effective communication throughout the purchasing process.
Mixed Experiences
A few customers reported issues with stock availability and miscommunication regarding delivery options, indicating areas for improvement.
- ARAudrey Reardon4 days ago5.0Wow Dave really helped us at the Downer Grove location! We were looking for the perfect recliner; in style, comfort and recline for our nursery. As first time parents we both knew that this is where we wanted to spend our money, on a chair that could last through our first baby and maybe more to come, help us thru long nights and cozy reads, Dave helped us find the perfect match. Thank you to my mom for recommending the longevity over fast fashion too, I can tell this lazy boy product will be with us for a long time because the quality is there.
- JCJim Curry5 days ago5.0Found what we wanted at a reasonable price: a reclining couch and a recliner chair for the wife. Already know that La-Z-Boy is high quality, since we've owned their furniture. Still have my recliner from at least 30 years ago; still comfortable and intact.
- DSDonna StrzempaNov 13, 20255.0Patience is my salesperson and THE BEST there is! She made our furniture sale super easy and never missed a detail. We LOVE our rocker recliner delivered today. Beside the in-store service, our delivery men were OUTSTANDING ! SO FRIENDLY and extremely accommodating. Overall PERFECT experience. We will refer and we will be back to purchase again very soon. THANK YOU LA-Z-BOY, Downers Grove!
- KCKristie CoyleNov 9, 20255.0Courteous fast delivery. They worked with me in store to get the sectional I wanted just right. I was hesitant about the fabric and the designer came out with some samples to put me at ease. The only negative to the sectional is the cushions are sewn to the back. If it wasn’t for that, it would be perfect. We got the plan where if the inserts start to sag, they can be replaced, so i went for it. Fits perfect in my space feels so much sturdier than my old couch from Ashley.
- SNSusan NiemiecNov 5, 20253.0I really like the furniture I purchased. A couple of things I would like to point out. I purchased a coffee table and end table that were on the showroom floor. When the men came to deliver all my furniture one of the feet was missing on the end tables. They told me they would have the store send me it, that never happened. Then with the kitchen table and chairs. The set came with cushioned seats and bare wood. The delivery guys placed the cushioned seats on top of the bare wood and scratched my chairs. Lastly, DO NOT BUY THE FURNITURE WARRANTY! I did. Big mistake!!!!! I filed a claim. They make you jump through all these hoops. Send this picture, this document, that document, the sales receipt. Then they find a reason to deny your claim. SAVE YOUR MONEY, DO NOT BUY THE WARRANTY!!!!
Frequently Asked Questions About La-Z-Boy Downers Grove
What types of furniture does La-Z-Boy Downers Grove offer?
La-Z-Boy Downers Grove offers a range of furniture including recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers.
Can I customize furniture at La-Z-Boy Downers Grove?
Yes, La-Z-Boy offers customizable furniture to match each customer's unique style and home design.
What are the store hours for La-Z-Boy Downers Grove?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does La-Z-Boy Downers Grove offer delivery services?
Yes, delivery services are available for customers at La-Z-Boy Downers Grove.
What payment options are accepted at La-Z-Boy Downers Grove?
They accept American Express, Discover, MasterCard, and Visa credit cards.
Is proof of COVID-19 vaccination required to shop at La-Z-Boy Downers Grove?
No, proof of vaccination is not required to visit this store.
Where is La-Z-Boy Downers Grove located?
It is located at 1410 Butterfield Rd, Downers Grove, IL, 60615, USA.
Which nearby places can I visit before or after shopping at La-Z-Boy Downers Grove?
You can visit nearby places such as Panera Bread, Olive Theory Pizzeria, and Harolds Shrimp, Chicken & Pizzeria for dining options close to the store.
Are there any nearby fitness or wellness stores close to La-Z-Boy Downers Grove?
Yes, Johnson Fitness and Wellness Store and 2nd Wind Exercise Equipment are nearby for fitness gear and wellness products.
Where can I find eye care services near La-Z-Boy Downers Grove?
Nearby eye care options include Town Eyecare, LensCrafters, and Doctors of Optometry - Butterfield Plaza.