Brand Certified
Lowe's Home Improvement
4.2(1191 reviews)
Certified by Lowe's Home Improvement • Apr 26, 2026
Business Details
2050 Sycamore Road, Dekalb, IL
60115, United States
Certified by Lowe's Home Improvement • Apr 26, 2026
(815) 754-4800
Certified by Lowe's Home Improvement • Apr 26, 2026
https://www.lowes.com/store/IL-Dekalb/0059?cm_mmc=lod-_-c-_-lcl-_-awr-_-yxt-_-res-_-59-_-na-_-0-_-0
Certified by Lowe's Home Improvement • Apr 26, 2026
About
Certified by Lowe's Home Improvement • Apr 26, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Dekalb, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 26, 2026
Hours
Certified by Lowe's Home Improvement • Apr 26, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday7:00 AM - 8:00 PM
Reviews
4.2
1,191 reviews
5 stars
696
4 stars
251
3 stars
101
2 stars
30
1 star
113
- AJAshley Jaeger2 days ago1.0Placed online order Sunday morning for a grill. Online said it would be ready same day. Called the store at 2:30 asking when it would be ready for pickup. Was told not until Thursday. Questioned them as to why online it said I could pickup today and not one sales associate called to inform me that they could not assemble a grill until Wednesday that’s when they had the correct staff in and it would be ready Thursday. Received email Monday night saying grill was ready for pickup on Tuesday. Picked my grill up completely assembled wrong all backwards. Tried calling the store to speak with a supervisor or manager on duty. Currently been on hold for one hour not once has someone picked up the phone. Called Lowe’s corporate number asked for area director to call me also asked for the area director to call me Sunday seeing as product was not ready when promised. Still waiting on the area director to reach out. If I could give less than one star I would. Customer service is beyond horrible. I will never be spending money at any of their locations.
- ACAlpha ConcreteApr 22, 20261.0This is the words store the employees are very in responsible and rude I place a big order was supposed to be delivered is been a week late and call left several messages and they keep not responding or they keep ignoring my request and if I call they hung up the phone
- JAJaelyn Adams-KausApr 8, 20261.0Sat at the loading zone for mulch for 10 minutes. People continued to walk past, no acknowledgement! Going to the Lowe's in St Charles from now on.
- KKKanoApr 7, 20261.0Went to appliances waited a whole hour which was fine for an associate and when I said that to the man name Ron he said well talk to someone else and tried to blow me off when there was another customer in need but I was there first it felt racially profiling I won’t be coming to this hardware store again it’s extremely disappointing. Hopefully Ron learns manners.
- NMNancy MosolinoApr 1, 20261.0Don't bother trying to call lowe's.For any information, the AI assist is worthless. I ASKED FOR THE GARDEN CENTER AND THEY KEPT ASKING ME WHAT ACCOUNT I HAD. then, I asked for the garden center when I called back and they wouldn't let me talk to anyone. Our future is doomed!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Dekalb, IL offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor equipment, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kohler.
What are the store hours for Lowe's Home Improvement in Dekalb, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, and the store is closed on November 27, 2025, and December 25, 2025.
What services does Lowe's Home Improvement provide at the Dekalb location?
Services include appliance installation, carpet and flooring installation, door and cabinet installation, deck and fence installation, HVAC installation, lighting and ceiling fan installation, and more specialized services like smart home installation and home accessibility installation.
Does Lowe's Home Improvement in Dekalb offer in-store pickup and delivery?
Yes, Lowe's Dekalb location offers both in-store pickup and delivery services for customer convenience.
How can I check my order status or handle returns at Lowe's?
You can check your order status online by logging into your MyLowe’s account or entering your order number. Returns can generally be made within 90 days with proof of purchase either online or in-store at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Dekalb, IL?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places of interest to visit before or after shopping at Lowe's in Dekalb?
Nearby, you can visit Sycamore Winery, a great place to relax with a drink after shopping. For dining, Arby's sandwich shop is close by. For beauty and personal care, Ulta Beauty and Sally Beauty stores are nearby.
Is there a propane exchange service near Lowe's Home Improvement in Dekalb?
Yes, Blue Rhino Propane Exchange is nearby, making it convenient for customers needing propane exchange services along with their home improvement shopping.
What transportation or rental services are near Lowe's in Dekalb to help with large purchases or projects?
Hertz Car Rental on Sycamore Road is nearby, offering travel and vehicle rental services that can help transport large items or supplies purchased at Lowe's.
What customer support options are available if I have questions or issues with Lowe's Home Improvement?
Customers can contact Lowe's via their main phone number, email at customercare@lowes.com, or through their social media channels such as Facebook and Twitter. Expert advice and assistance are available in-store.
Brand Certified Facts from Lowe's Home Improvement
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Certified April 26, 2026Yext Knowledge Graph
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