Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Dekalb, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,066 reviews
5 stars
616
4 stars
233
3 stars
94
2 stars
28
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unresponsive.
Product Availability
Customers frequently mention issues with product availability and stock levels, leading to frustration during shopping experiences.
Store Cleanliness
There are complaints about cleanliness, particularly in restrooms, which detracts from the overall shopping experience.
Checkout Experience
Many customers express dissatisfaction with the checkout process, citing long waits and a lack of staffed registers.
Positive Staff Interactions
Despite some negative experiences, several reviews highlight friendly and helpful staff members who enhance the shopping experience.
- LPLet'sGo PlacesOct 30, 20255.0Great products great prices
- AAAndrew.2Oct 26, 20251.0Walked in there was completely harassed by The manager Josh who really made me uncomfortable all I was trying to do was go look for some material I needed.
- JPJeff poppenOct 21, 20255.0I like this store a lot, but it's a 25 mile drive for me so I don't get there often.
- JHJeff HOct 18, 20251.0No regular checkouts with an employee to help. Has Lowe’s gotten this cheap and lazy? Looks like I’ll be avoiding Lowe’s from now on. Thank you Menards for still caring!
- AAAlibabaOct 14, 20255.0Normally I am not a fan of Lowe's. However the team members there are extremely helpful at least at the location in DeKalb. A woman named Angelina was extremely helpful, patient, and understanding. For someone who stands there in the same spot to help people in self-check out she had an amazing attitude. I could only imagine having to stand there for 8 to 12 hours per shift. The team members, and the customer service will be the exact reason why I shop at Lowe's instead of its competitors. Everyone was so nice and helpful.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Dekalb, IL offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor equipment, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kohler.
What are the store hours for Lowe's Home Improvement in Dekalb, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, and the store is closed on November 27, 2025, and December 25, 2025.
What services does Lowe's Home Improvement provide at the Dekalb location?
Services include appliance installation, carpet and flooring installation, door and cabinet installation, deck and fence installation, HVAC installation, lighting and ceiling fan installation, and more specialized services like smart home installation and home accessibility installation.
Does Lowe's Home Improvement in Dekalb offer in-store pickup and delivery?
Yes, Lowe's Dekalb location offers both in-store pickup and delivery services for customer convenience.
How can I check my order status or handle returns at Lowe's?
You can check your order status online by logging into your MyLowe’s account or entering your order number. Returns can generally be made within 90 days with proof of purchase either online or in-store at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Dekalb, IL?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places of interest to visit before or after shopping at Lowe's in Dekalb?
Nearby, you can visit Sycamore Winery, a great place to relax with a drink after shopping. For dining, Arby's sandwich shop is close by. For beauty and personal care, Ulta Beauty and Sally Beauty stores are nearby.
Is there a propane exchange service near Lowe's Home Improvement in Dekalb?
Yes, Blue Rhino Propane Exchange is nearby, making it convenient for customers needing propane exchange services along with their home improvement shopping.
What transportation or rental services are near Lowe's in Dekalb to help with large purchases or projects?
Hertz Car Rental on Sycamore Road is nearby, offering travel and vehicle rental services that can help transport large items or supplies purchased at Lowe's.
What customer support options are available if I have questions or issues with Lowe's Home Improvement?
Customers can contact Lowe's via their main phone number, email at customercare@lowes.com, or through their social media channels such as Facebook and Twitter. Expert advice and assistance are available in-store.