Brand Certified
Lowe's Home Improvement
4.2(1181 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2050 Sycamore Road, Dekalb, IL
60115, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(815) 754-4800
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IL-Dekalb/0059
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Dekalb, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
1,181 reviews
5 stars
693
4 stars
251
3 stars
101
2 stars
30
1 star
106
- GBGina BerardiFeb 21, 20261.0I wish i could give zero stars! Customer Service is nonexistent anymore! You get treated like you need them more than they need you! We came in to buy a stand up shower kit amd fixtures....estimated cost im guessing would have been 1500-2000! Went to the desk to have help in shower area. Waited around 15 mins...nothing! Went back up lady called again. Waited another 10 minutes. Came back up...she says this is the person who is gonna help you. As he sat talking to another employer and didnt even acknowledge us! Nope as I said we are going to another store. Didnt care but heard laughing as we were walking away! This is how you treat your customers???? FAIL!!!
- EVeManuele valeyJan 16, 20265.0Lowes better price always
- OROfe RamirezJan 15, 20264.0This Lowe’s location is a solid choice — the store is clean, well-organized, and stocked with a good variety of items. Maintenance and displays are kept in order, making it easy to find what you need. Customer service is helpful and friendly, and staff are willing to answer questions or offer assistance. Overall, a reliable store for home improvement needs, earning a well-deserved 4 stars.
- CECarissa ElizabethDec 19, 20251.0I had an extremely frustrating experience with Lowe’s. I called the store the night before to confirm their price match policy because I saw the same item listed for less on Lowe’s.com at another location. The employee placed me on hold to check, and two employees confirmed that the price match would be honored. Based on that information, I went into the store at 6 AM the next morning with two sick children, since that was the only time I could go to purchase a Christmas gift for their father. Once there, the manager told me they do not price match items from a different Lowe’s store listed online. I explained that this was exactly why I called ahead, so I wouldn’t have to bring my kids out early for nothing, and I was told there was nothing they could do. The only option offered was to sign up for a credit card to get $100 off, which does not fix the fact that I was given incorrect information by Lowe’s employees the night before. This experience shows a complete lack of communication, accountability, and customer care. I wasted my time and put my sick kids through an unnecessary trip because of misinformation provided by the store. I’ve contacted Lowe’s corporate customer care about this issue and will not be shopping here again.
- PKPeggy KnobelochDec 16, 20255.0Very helpful, had my order ready when I got there. Had to make a return very good experience making the return.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Dekalb, IL offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, outdoor equipment, and more. Popular brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kohler.
What are the store hours for Lowe's Home Improvement in Dekalb, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, and the store is closed on November 27, 2025, and December 25, 2025.
What services does Lowe's Home Improvement provide at the Dekalb location?
Services include appliance installation, carpet and flooring installation, door and cabinet installation, deck and fence installation, HVAC installation, lighting and ceiling fan installation, and more specialized services like smart home installation and home accessibility installation.
Does Lowe's Home Improvement in Dekalb offer in-store pickup and delivery?
Yes, Lowe's Dekalb location offers both in-store pickup and delivery services for customer convenience.
How can I check my order status or handle returns at Lowe's?
You can check your order status online by logging into your MyLowe’s account or entering your order number. Returns can generally be made within 90 days with proof of purchase either online or in-store at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Dekalb, IL?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any nearby places of interest to visit before or after shopping at Lowe's in Dekalb?
Nearby, you can visit Sycamore Winery, a great place to relax with a drink after shopping. For dining, Arby's sandwich shop is close by. For beauty and personal care, Ulta Beauty and Sally Beauty stores are nearby.
Is there a propane exchange service near Lowe's Home Improvement in Dekalb?
Yes, Blue Rhino Propane Exchange is nearby, making it convenient for customers needing propane exchange services along with their home improvement shopping.
What transportation or rental services are near Lowe's in Dekalb to help with large purchases or projects?
Hertz Car Rental on Sycamore Road is nearby, offering travel and vehicle rental services that can help transport large items or supplies purchased at Lowe's.
What customer support options are available if I have questions or issues with Lowe's Home Improvement?
Customers can contact Lowe's via their main phone number, email at customercare@lowes.com, or through their social media channels such as Facebook and Twitter. Expert advice and assistance are available in-store.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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