Extra Space Storage

Reviews

• SC

  Shirley Campbell

  4 days ago
  5.0
  Excellent service from Extra Space Storage. Professional and polite team. Very clean facility, well lit. Secure.Overheard a very difficult client complaining nonstop about a mattress that THEY left outside of their secure unit. Management politely gave the facts, with incredible patience, no storage outside of your unit. Cameras are everywhere for peace of mind and to keep a tight ship. Highly recommend.
• RM

  Rawbert Marley

  6 days ago
  5.0
  Just left this place, I work for a moving company and the very nice young lady by the name of Toya made everything hassle free and was very polite and professional while ensuring that our clients belongings and their privacy were never compromised. Five star service all the way. Thanks Toya!
• AM

  Ali Mian

  Apr 5, 2026
  1.0
  I had a very disappointing experience at this Extra Space Storage location on W. Devon Ave, largely due to my interaction with Toya. From the start, her attitude was extremely rude and unprofessional. She showed very poor communication skills and lacked even the most basic level of customer service courtesy. It felt like any questions or concerns I had were dismissed rather than addressed. Instead of being helpful, she came across as impatient and unwilling to assist, which made the entire process frustrating and uncomfortable. In my opinion, she would greatly benefit from additional training or refresher courses in customer service and communication. A business that deals directly with customers should prioritize respectful and clear interactions, and unfortunately, that was not my experience here. I also found it concerning how reviews seem to appear—there appears to be a pattern where negative feedback is quickly followed by glowing 5-star reviews specifically praising her. While I can’t verify this, it does raise questions about the authenticity of those ratings. Additionally, be cautious about pricing. The rates may seem reasonable at first, but increases are later explained as “market adjustments,” which can feel misleading after you’ve already committed. Overall, I would not recommend this location based on my experience. If I had the option, I would rate it lower than one star.
• OA

  Olivia Allen

  Mar 30, 2026
  5.0
  Rams was very friendly and helped explain everything clearly for my first time renting a storage unit :)
• EE

  Eileen

  Mar 17, 2026
  5.0
  I’ve been a customer here for a little over a year now. This facility is fantastic. The building is clean and the staff are always friendly and able to assist if needed. I would highly recommend renting from here. Thank you!

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