Room & Board

Reviews

• SJ

  Sabrina Jurlina

  Nov 13, 2025
  5.0
  I purchased a couch from room and board in a non in-stock fabric that took a few months to be delivered (this was expected). The delivery was seamless, on time, and inexpensive (I believe it was like $150 for an almost $5000 purchase). Immediately upon receiving the couch I realized the color was just not right for my space, despite having seen samples in person - but I decided to sit with it for a while to see if it grew on me. It did not. A month or so later I reached out to customer service to see if there was anything I could do to exchange the couch for another color, and to my surprise they said yes! I went in a few times to look at fabric samples and finally made a decision maybe a month later. I was able to keep my original couch during the 8 week delivery window, they just asked I put a sheet over it to minimize the potential of any damage. I couldn’t be more grateful for this customer service experience and I am in love with my new couch color. It’s been about a year since this experience and about 8 months since I’ve had the new couch, so I felt the need to leave a 5 star review. I would 10/10 recommend room & board for the customer service experience alone, and I hope to be able to give them my business again in the future!
• JC

  James Clark

  Oct 5, 2025
  5.0
  Great showroom, Biyun was particularly helpful in helping me find the right fit for our home.
• AD

  A E Douglas

  Aug 22, 2025
  1.0
  I purchased a painting for over $2,000 and was promised “white glove delivery.” Instead, what I received was nothing more than a standard UPS drop-off at my door. No care, no placement, no service — just a courier box like any other delivery. This is a clear case of over-promising and under-delivering. When a company advertises white glove delivery, customers expect premium handling and service, not being left to unpack and manage it themselves. For a purchase of this value, I expected integrity and professionalism. Very disappointing experience — I will not let this go unnoticed.
• MC

  Matthew Cheung

  Jun 22, 2025
  5.0
  The best chairs

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