Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Chicago, IL is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,964 reviews
5 stars
1,002
4 stars
443
3 stars
168
2 stars
69
1 star
282
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for their helpfulness while others were criticized for being unresponsive or unhelpful.
Product Availability
Customers appreciated the variety and availability of products, but there were complaints about stock issues and online order fulfillment.
Store Cleanliness
The store was frequently noted as clean and well-organized, contributing positively to the shopping experience.
Checkout Experience
Issues with self-checkout and long lines at customer service were highlighted, causing frustration for some customers.
- RGRobert GurskisDec 29, 20255.0They always have what I need. And great service as well.
- APAlex PinaDec 15, 20251.0They wouldn't cut the key blank i had even though they've done it before. I i don't get why last time They found a way to help me by just charging me for a blank from the shelf, but this time they were unwilling to help me, I had to go to a local shop, and even they were confused why a big store like lowe's wouldn't just cut a key and charge me for a blank. Poor customer service shop local.
- LCLucero CarrascoDec 13, 20251.0Came here today to buy four doors with frames and needed assistance with taking a door down from the top shelves. We asked three different employees for help and waiting 30 minutes and no one came. No wonder I never see anyone at this location and you can't even find the employees when you're looking for them. Horrible customer service and $500 that I'll be spending somewhere else.
- AMAlex MejiaDec 11, 20255.0Buena atención y encuentras de todo a buwkos precios
- JQjohn quinnDec 9, 20251.0Quite honestly the worst experience I have had with a business in my life. We ordered appliance to be installed, and the old appliance to be taken away. One person says it’s scheduled, no one shows up, another person says it’s not scheduled, transfers you, it’s not scheduled, no one shows up, etc, etc, etc. Still wasting my time trying to get the old appliance taken away: at this point it has been 4 days and 9+ phone calls. Unbelievable that a major business runs at this level of unprofessionalism—do yourself a favor and go somewhere else.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chicago?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement provide?
Lowe's provides various installation services such as appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, shower doors, siding, sinks and faucets, smart home, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filter, windows, roofing, fence, and flooring installation.
What are the store hours for Lowe's Home Improvement in Chicago?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and the store may be closed on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or by logging in to your MyLowe's account. Email updates are provided as your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return online before shipping back. In-store returns require proof of purchase at the customer service desk, including the return barcode from your order details.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby stores or services can help me before or after visiting Lowe's?
Nearby you can find Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Liberty Tax for tax preparation. These can be convenient stops in conjunction with your Lowe's visit.
Are there any dining options near Lowe's Home Improvement in Chicago?
Yes, dining options near Lowe's include Taco Pros, Subway, Wingstop, and Little Caesars Pizza, which are great places to grab a meal before or after your shopping trip.
What entertainment or specialty shops are located near Lowe's Home Improvement?
Nearby specialty shops include GameStop for video games and hobbies, Discovery Clothing Company for clothing, and Ameys Hair Salon for beauty services.