Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chicago, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,954 reviews
5 stars
999
4 stars
439
3 stars
168
2 stars
69
1 star
279
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for their helpfulness, while others were criticized for being unhelpful or rude.
Product Availability
Customers expressed frustration with product availability and online inventory accuracy, leading to disappointment when items were out of stock.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
Checkout Experience
Issues with the checkout process, particularly with self-checkout and order pickups, were highlighted as areas needing improvement.
Staff Knowledge
There were concerns about staff knowledge and training, with some customers reporting that employees were unable to assist effectively.
- SSS. Bernard SandersNov 10, 20255.0Amazing store. Great selection, it's also incredibly clean and well stocked. Very friendly and helpful staff every time I've visited. 5/5!
- ESErin ScanlonNov 8, 20252.0Not sure if I'm missing something, but I didn't see registers. If they're going self checkout only, I'm not coming back.
- YCYuth ChavisOct 29, 20255.0We need a Lowe’s in the western suburbs Please open one by us.Love to support a business like this
- MMMiguel MayoOct 21, 20254.0Great service and helpful but this is the second time they have no bags to carry your items.
- MRMadison RiefOct 20, 20251.0If you order something online - you most likely won't get the right thing. And when you return the incorrect item - you won't get your refund. I have been calling Lowes for over a month, and have been passed around and transferred only to hear I will get my refund in 7-10 days. 10 days will go buy with no refund. I finally got transferred to this location for some reason and apparently there is someone in charge of issuing refunds who said she would get it done this morning (9 am). Well that never happened. I am currently on hold (4 pm) trying to speak to this person.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chicago?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement provide?
Lowe's provides various installation services such as appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, shower doors, siding, sinks and faucets, smart home, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filter, windows, roofing, fence, and flooring installation.
What are the store hours for Lowe's Home Improvement in Chicago?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and the store may be closed on certain holidays.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering the order number or by logging in to your MyLowe's account. Email updates are provided as your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return online before shipping back. In-store returns require proof of purchase at the customer service desk, including the return barcode from your order details.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby stores or services can help me before or after visiting Lowe's?
Nearby you can find Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Liberty Tax for tax preparation. These can be convenient stops in conjunction with your Lowe's visit.
Are there any dining options near Lowe's Home Improvement in Chicago?
Yes, dining options near Lowe's include Taco Pros, Subway, Wingstop, and Little Caesars Pizza, which are great places to grab a meal before or after your shopping trip.
What entertainment or specialty shops are located near Lowe's Home Improvement?
Nearby specialty shops include GameStop for video games and hobbies, Discovery Clothing Company for clothing, and Ameys Hair Salon for beauty services.