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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Chicago, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
2,059 reviews
5 stars
1,010
4 stars
450
3 stars
187
2 stars
95
1 star
317
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of unhelpful and rude staff, long wait times for assistance, and a lack of accountability.
Product Issues
Customers experienced problems with product orders, including incorrect items, delivery issues, and dissatisfaction with the return policy.
Store Cleanliness
Some customers appreciated the cleanliness and organization of the store, while others noted disorganization in specific departments.
Mixed Experiences
While some customers had positive experiences with helpful staff and good prices, many others reported consistently negative interactions.
- MGMichael Gilley6 days ago5.0This review is for the Brickyard location. I ordered some products with an e-giftcard off the website to be delivered to my house. Long story short, they got irretrievably lost by the delivery driver. Nobody would help me with a refund. Not Lowe's corporate, not my Citibank card, and not this store. That is until I was helped by an employee named Maria. She was helpful, patient, and humble about the whole situation. SHE FIXED THE PROBLEM! A huge thank-you to her. She personally saved Lowe's reputation for me. I hope whoever is in charge there reads this.
- IAItachi AkatsukiDec 30, 20251.0The manager was rude and lazy. Passive aggressive. The employees kept answering and hanging up. I guess they didnt feel like working
- EQefrain quirozDec 17, 20254.0If you know you already know. They are very helpful when you catch a worker for some info. Everything is nice and clean and easy to find once you know where you are going. I saw the coolest thing, a random product scanning robot in the aisles,I thought it was cool.
- MLMARGARITA LOZADADec 14, 20251.0I ordered home delivery, the items were delivered to a home that clearly was not mine, I was waiting the whole time for my items. I called Lowe's and had to create a case and would be followed up with in 24 hours. I called Lowe's brickyard and it was a hassle to get to a live person. I get thru to get a rep trying to get me off the phone and transfer me to another rep that hung up on me. DO BETTER LOWE'S!!! You get one star not earned because it is only way I can post.
- LCLilliana CastroDec 7, 20251.0Please work on your customer service I asked three people who were just sitting around talking it’s very frustrating when I’m doing an instacart order and being timed to do my job when I just have. A question on where an item in the store is they all told me to hold on till their conversation was done… ? Extremely unprofessional the conversation wasn’t even about work I felt completely ignored it’s a big store I had to find a lady who eventually helped me out I was in a rush to tell management so I’m writing a review instead.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Chicago offer?
Lowe's offers a wide range of home improvement products such as paint, patio furniture, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, garden equipment, bathroom storage, and more. They also provide installation services for appliances, flooring, doors, and other home improvements.
What are the store hours for Lowe's Home Improvement in Chicago?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025, with adjusted hours on other holidays.
Does Lowe's in Chicago offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
Which payment options are accepted at Lowe's Home Improvement in Chicago?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if there are status changes.
What is the process for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return via Order History online. In-store returns require proof of purchase at the customer service desk.
Are there nearby places to Lowe's where I can get propane exchanged?
Yes, Blue Rhino Propane Exchange is located near Lowe's, providing convenient propane exchange services after your visit to Lowe's Home Improvement.
What nearby food options are available around Lowe's in Chicago?
Nearby you can find restaurants such as Chipotle Mexican Grill for Mexican food, Dunkin' for coffee and donuts, Pizza Hut Express for pizza, and Baskin-Robbins for ice cream and bakery treats.
Are there local shopping centers or additional stores near Lowe's in Chicago?
Yes, The Brickyard shopping center is nearby, offering shopping and cinema experiences. Additionally, stores like Marshalls, Party City, Unique thrift store, and PetSmart are accessible for diverse shopping needs after visiting Lowe's.
How can the nearby locksmith services assist me when shopping at Lowe's?
Minute Key and InstaFob are nearby locksmith and key services that could be helpful if you need key duplication or lock services while visiting Lowe's for home improvement needs.