Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chicago, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
2,050 reviews
5 stars
1,006
4 stars
448
3 stars
188
2 stars
94
1 star
314
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with long wait times for assistance and unhelpful staff.
Product Issues
Several reviews highlighted problems with product quality and issues with returns, including defective items and strict return policies.
Store Organization
Customers appreciated the store's cleanliness and organization, but some noted that certain departments were disorganized or lacking staff.
Positive Experiences
Despite negative feedback, some customers had positive experiences with helpful staff and good prices.
Delivery Problems
Multiple reviews mentioned issues with delivery, including lack of communication and mishandling of items.
- ABAneyele Bautista4 days ago1.0This Lowe's is my neighborhood Lowe's and unfortunately every time I've gone what should be a quick in and out stop turns into a 30+ minute waiting for an associate stop. If you need ANY assistance from a member whether it be paint mixed and most recently getting some 1/2 inch pvc pipes that for some reason they have all the way at the very top and requires someone to be paged to get it down no one comes for at least the first 20-30 minutes at which point you have to ask an associate a second time to please page someone and hope it doesn't take another 20+ minutes. I understand if they are in the middle of a task they need to complete but if you are hoping to get what you need and it needs any assistance from an associate just save yourself time and go elsewhere. If this was a one off it'd be one thing. But the same experience every single visit is unacceptable.
- SHSeth Holloway6 days ago4.0Not actually bad. They have nice prices for some positions. This shop is always useful. I recommend visiting it.
- LJLoudean JonesOct 30, 20255.0Love the store because everything is in place and easy to find
- AMAdam MSep 29, 20251.0I ordered a 16" door and when it came in after 3 weeks the hinges were in the wrong spot (2 hinges, standard). They did not use the measurements I gave them for customer order. Store manager said I have to pay restocking fees because it is customer order. Never mind that it was done wrong, they charged me fees for making a wrong door for me
- TOThomas OrtegaSep 11, 20252.0Easy to order. Huge hassle with the home delivery 🚚 the delivery came unannounced with zero communication from the delivery team. Not even a ring of the doorbell. Then the delivery team decided it's best to leave our brand new product on the public sidewalk. We attempted to call and coordinate with the delivery team but my wife was told that it was being delivered by a local delivery team and there was absolutely no way to communicate with them other than general time window. Delivery team also forgot to deliver our 100 dollar faucet set. Just a terrible experience. I like Lowe's for their prices and veteran's discount, but they really dropped the ball here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Chicago offer?
Lowe's offers a wide range of home improvement products such as paint, patio furniture, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, garden equipment, bathroom storage, and more. They also provide installation services for appliances, flooring, doors, and other home improvements.
What are the store hours for Lowe's Home Improvement in Chicago?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on November 27, 2025, and December 25, 2025, with adjusted hours on other holidays.
Does Lowe's in Chicago offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
Which payment options are accepted at Lowe's Home Improvement in Chicago?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if there are status changes.
What is the process for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return via Order History online. In-store returns require proof of purchase at the customer service desk.
Are there nearby places to Lowe's where I can get propane exchanged?
Yes, Blue Rhino Propane Exchange is located near Lowe's, providing convenient propane exchange services after your visit to Lowe's Home Improvement.
What nearby food options are available around Lowe's in Chicago?
Nearby you can find restaurants such as Chipotle Mexican Grill for Mexican food, Dunkin' for coffee and donuts, Pizza Hut Express for pizza, and Baskin-Robbins for ice cream and bakery treats.
Are there local shopping centers or additional stores near Lowe's in Chicago?
Yes, The Brickyard shopping center is nearby, offering shopping and cinema experiences. Additionally, stores like Marshalls, Party City, Unique thrift store, and PetSmart are accessible for diverse shopping needs after visiting Lowe's.
How can the nearby locksmith services assist me when shopping at Lowe's?
Minute Key and InstaFob are nearby locksmith and key services that could be helpful if you need key duplication or lock services while visiting Lowe's for home improvement needs.