Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chicago, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,430 reviews
5 stars
1,236
4 stars
632
3 stars
284
2 stars
98
1 star
180
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported poor service and rude interactions.
Product Availability
Many customers found the store well-stocked and appreciated the variety of products available, although some noted limited selections in certain departments.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including delays and poor communication regarding orders.
Store Environment
Customers generally described the store as clean and organized, contributing to a positive shopping experience.
Pricing Concerns
Some customers mentioned that prices were higher compared to competitors, which affected their shopping decisions.
- DBDionndra BaggettOct 25, 20254.0Power strip
- MBMz Bren brenOct 11, 20254.0Ok I couldn’t find what I was looking for no fault of Lowe’s. I actually like the store.
- KRKimani RashadOct 9, 20255.0Lowe's is my Toys R Us. the wife and I are always there. Looking for plants gardening tools and fertilizers. And all kinds of other things! And the staff also the manager I'm very helpful and knowledgeable.
- TWTyra WilliamSep 28, 20255.0Workers are so sweet.
- JJJennifer JacksonSep 8, 20251.0I paid for a double lock system and one of the systems does not work they say I should have brung back the whole one. I don’t understand if I’m bringing it back why I can’t be reimbursed or receive credit for the one I’m returning. I don’t want intruder to get in my house…. They can not be trusted to buy key systems as emergency
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Chicago, IL?
You can find a wide range of quality hardware products and construction needs including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in Chicago?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, Sunday from 8:00 AM to 8:00 PM, with holiday hours varying on specific dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
How do I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services for their products?
Yes, Lowe's offers various installation services including for appliances, flooring, cabinets, doors, lighting, smart home devices, and more.
Are there recycling options available at Lowe's for electronics and batteries?
Yes, Lowe's provides recycling services for electronics and batteries among other items like light bulbs.
How can I get tax-exempt status for purchases at Lowe's?
You can apply for a tax-exempt account by visiting the customer service desk in-store.
What nearby entertainment options are there around Lowe's Home Improvement?
Nearby you can visit cinemas such as ICE Theaters Chatham 210 West 87th, Chatham 14 Theaters, and Studio Movie Grill for a movie before or after your Lowe's visit.
Where can I find propane exchange services near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby and offers propane refills which can be convenient if you shop for grills or outdoor equipment at Lowe's.
Are there nearby fitness and wellness centers around Lowe's in Chicago?
Yes, Planet Fitness and SEVA Beauty spa are nearby, offering gym facilities and beauty services respectively, which you can visit when shopping or after completing your DIY projects at Lowe's.