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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Chicago, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,568 reviews
5 stars
823
4 stars
350
3 stars
150
2 stars
75
1 star
170
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were described as rude or unhelpful.
Delivery Issues
Numerous customers reported significant problems with delivery timelines and order fulfillment, leading to frustration and dissatisfaction.
Product Availability
Several reviews mentioned that items were frequently out of stock or not available, impacting the shopping experience negatively.
Positive Staff Interactions
Despite some negative experiences, many customers highlighted specific staff members who provided exceptional service and support.
- JAJohny Alain6 days ago5.0Lowe’s Home Improvement is a fantastic store for anyone working on home projects or DIY renovations. The store is large, well-organized, and stocked with everything from tools, hardware, and building materials to appliances, garden supplies, and home décor. The staff are knowledgeable, friendly, and always ready to provide advice or guidance, which makes shopping much easier. Prices are reasonable, and the quality of their products is consistently reliable. I especially appreciate the variety of options for both small DIY projects and larger renovations. Lowe’s makes home improvement simple, convenient, and enjoyable.
- TKTeresa KovichJan 3, 20265.0Katherine, Earnest, Ray, and Evita all rallied together to help me figure out why I couldn't register my protection plan online. They were so friendly, patient, and helpful and went above and beyond to help me, and didn't give up even when I gave them an out by suggesting that I could try to come back on a weekday. They were determined to solve the problem and Katherine finally figured out the missing piece (I needed the ORDER date, not the purchase date, email date, or sale date). I was not impressed by the Protection Plan website or customer service experience but I know that isn't actually run by Lowe's, and so I don't hold it against Lowe's. Katherine, Earnest and team more than made up for it. (They were also amazing at multi-tasking, helping other customers while on hold trying to get through to the protection plan customer service!) The woman at the customer service front desk was also very helpful and redirected me to Katherine and team when she understood my issue. Clearly the right call, I didn't get her name but all in all what might have been an infuriating experience was pleasant and it felt like they were in it with me. Thank you so much to this team.
- UPUnboxing With PaulJan 3, 20265.0Marvina S. Was knowledgeable and helpful, assisting me to find a drill, drill bits and other supplies for my home project of hanging up my bicycles. She’s the best.
- MGMary GartlandJan 2, 20265.0I accidentally sent an online order to a different Lowe’s location but Johnny was able to switch to this location and was very kind and helpful! Will be back!
- SSSalvador SamanoDec 19, 20251.0I ordered an item on line, but the wrong item was delivered! I tried to initiate a returns process on line but it did not work, I called customer service and told me to go to any Lowe’s return the item and get my credit back. That did not work either, then I had to drive to this Wicker Park location and it was a hustle. Try told me that they will have to contact the delivery company to find out where the item I ordered was and then credit me back 😡Until I finally spoke to the manager and was able to get my credit back I personally don’t recommend ordering on line! I gave 1 star because no option for 0
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and more. They also provide various installation services like appliance installation, flooring, windows, doors, and HVAC installation.
Where is Lowe's Home Improvement located in Chicago?
The store is located at 1360 North Ashland Avenue, Chicago, IL 60622, USA.
What are the store hours for Lowe's Home Improvement in Chicago?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. There are special holiday hours and some days the store is closed.
Can I order products online and pick them up at the Chicago Lowe's store?
Yes, Lowe's offers in-store pickup services. You will receive an email with pickup instructions when your order is ready, and you can pick it up during store hours at the designated pickup area.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Is there a customer support email for Lowe's Home Improvement in Chicago?
Yes, you can contact customer service by email at customercare@lowes.com.
Does Lowe's Home Improvement offer any mobile apps for shopping and deals?
Yes, Lowe's has mobile apps available on the Apple App Store and Google Play Store for easy shopping and accessing savings.
What nearby key and locksmith services can customers use when visiting Lowe's?
Customers visiting Lowe's can find nearby key and locksmith services such as Minute Key, minuteKEY, and KeyMe Locksmiths, which could be useful for urgent lock or key needs.
Are there any nearby dining options close to the Chicago Lowe’s store?
Yes, nearby dining options include Little Caesars Pizza and Mott St, offering convenient places to eat before or after shopping at Lowe's.
What nearby banks and financial services are available near Lowe's Home Improvement?
Nearby financial services include Huntington Bank, TCF Bank, and Western Union money transfer services, making it easy for customers to access banking services while shopping.