Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chicago, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,552 reviews
5 stars
813
4 stars
348
3 stars
150
2 stars
75
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were reported as rude or unhelpful.
Delivery Issues
Numerous customers experienced significant problems with delivery schedules, including rescheduling without notice and damaged items upon arrival.
Product Availability
Customers frequently noted that items were out of stock or not available, leading to frustration and comparisons with competitors.
Store Experience
Some customers appreciated the cleanliness and organization of the store, while others found the layout and size limiting.
Staff Knowledge
Certain employees were highlighted for their expertise and assistance, particularly in specific departments like appliances and plants.
- CGChukiman gonzalez6 days ago5.0Muy bueno en atención al cliente
- CCCarlos Ceballos6 days ago5.0Was looking at floors and Katherine took great care of us!!
- EMEric MajcenNov 13, 20255.0I have never shopped at Lowe’s before until today. I had a great experience. The manger was great and his staff was very helpful.
- EIEric Gastevich, IINov 5, 20255.0I actually didn’t buy anything — I had an old lightbulb and Alberto in lighting quickly identified this was not something they had in stock. Instead of him trying to sell me something that wasn’t right, he gave me the name of a boutique shop nearby that could help. Really appreciate his honesty
- SSSandraOct 24, 20255.0First time buying at Lowe's,we purchased a Dishwasher and were assisted by Jaime.He made it so easy,very professional.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and more. They also provide various installation services like appliance installation, flooring, windows, doors, and HVAC installation.
Where is Lowe's Home Improvement located in Chicago?
The store is located at 1360 North Ashland Avenue, Chicago, IL 60622, USA.
What are the store hours for Lowe's Home Improvement in Chicago?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. There are special holiday hours and some days the store is closed.
Can I order products online and pick them up at the Chicago Lowe's store?
Yes, Lowe's offers in-store pickup services. You will receive an email with pickup instructions when your order is ready, and you can pick it up during store hours at the designated pickup area.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Is there a customer support email for Lowe's Home Improvement in Chicago?
Yes, you can contact customer service by email at customercare@lowes.com.
Does Lowe's Home Improvement offer any mobile apps for shopping and deals?
Yes, Lowe's has mobile apps available on the Apple App Store and Google Play Store for easy shopping and accessing savings.
What nearby key and locksmith services can customers use when visiting Lowe's?
Customers visiting Lowe's can find nearby key and locksmith services such as Minute Key, minuteKEY, and KeyMe Locksmiths, which could be useful for urgent lock or key needs.
Are there any nearby dining options close to the Chicago Lowe’s store?
Yes, nearby dining options include Little Caesars Pizza and Mott St, offering convenient places to eat before or after shopping at Lowe's.
What nearby banks and financial services are available near Lowe's Home Improvement?
Nearby financial services include Huntington Bank, TCF Bank, and Western Union money transfer services, making it easy for customers to access banking services while shopping.