Extra Space Storage

4.9
686 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreWine Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 901 W Adams St in Chicago, IL today! Our large selection of storage units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, drive-in building, multiple entrance/exit gates, elevator access, heated loading bay, wine storage, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
901 W Adams St, Chicago, IL
60607, United States

Hours

Reviews

4.9
686 reviews
5 stars
663
4 stars
12
3 stars
2
2 stars
3
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Jim Cook received consistent praise for his exceptional customer service, being described as friendly, helpful, and knowledgeable.

Cleanliness

The facility is frequently noted for being clean and well-maintained, contributing to a positive storage experience.

Accessibility

Customers appreciate the convenient location and easy access to their storage units, enhancing the overall experience.

Mixed Feedback on Management

While many reviews highlight excellent service, some customers expressed concerns about management issues and facility maintenance.
  • AE
    Andra Erin
    2 days ago
    5.0
    Jim is very friendly and accommodating! This storage unit is clean and helpful
  • JB
    jp bravo
    3 days ago
    5.0
    Great experience overall! The facility is clean, secure, and easy to access. Staff was friendly and helpful, and the whole process was smooth. Highly recommend!
  • SB
    Sakiya Brown
    6 days ago
    5.0
    Jim was absolutely amazing! Definitely recommend him when coming to this location he was very knowledgeable and friendly! Thanks for recommending the insurance btw glad to know my items are safe!
  • JP
    Jacinta Peavy
    Dec 22, 2025
    5.0
    I highly recommend Jim Cook for his exceptional management at Extra Space Storage. He is incredibly professional, respectful, and proactive when it comes to solving problems. Jim takes the time to provide tailored guidance for specific storage needs, making the entire rental process smooth and stress-free. If you want a clean, secure facility managed by someone who truly cares about customer service, Jim is your go-to person.
  • AD
    Allison Doherty
    Dec 18, 2025
    5.0
    Jim was incredibly friendly, helpful, and accommodating especially when it came time to empty out the unit and arranging logistics. The whole process was smooth and stress-free! Highly recommend using this storage facility in West Loop!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.