Extra Space Storage

4.9
856 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 5746 W Roosevelt Rd in Chicago, IL today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, covered parking, deliveries accepted, drive-in building, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, drive up climate controlled units, golf carts available, heated loading bay, wide drive isles, vehicles are allowed in drive-up units, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
5746 W Roosevelt Rd, Chicago, IL
60644, United States

Hours

Reviews

4.9
856 reviews
5 stars
809
4 stars
24
3 stars
5
2 stars
5
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Angie and Juan, received high praise for their helpfulness, professionalism, and thoroughness in assisting customers.

Cleanliness

While many customers noted the facility was clean and well-maintained, there were some complaints regarding cleanliness issues in specific units.

Accessibility

Customers appreciated the easy access to storage units and the convenience of the facility, especially during emergency situations.

Overall Experience

Most reviews reflected a positive overall experience, with many customers expressing satisfaction and recommending the service to others.

Pricing

Some customers found the pricing to be reasonable, although a few mentioned concerns about additional fees.
  • CS
    Crystal Sago
    4 days ago
    5.0
    The ladies were very nice. They were closing but still allowed me to come in, they were patient and answered all my questions thoroughly. I left purchasing a unit and very satisfied.
  • LJ
    Latonia Jackson
    Nov 7, 2025
    5.0
    Very professional and very helpful
  • SM
    Sarah Morton
    Oct 24, 2025
    5.0
    Very nice place and good customer service
  • AT
    Anthony Triche
    Oct 24, 2025
    5.0
    AWESOME EXPERIENCE!!! Yvette called me on a followup from an online inquiry. It was a surprise call so I stumbled to remember questions I had. With poise and patience she thoroughly answered each and every question, some probably twice!!! This was early morning. Later that evening I went to close the deal and had other questions which she answered with the same patience and poise after working all day. To top it off, she went the extra step to find me a unit that was very easily accessible. The facility is clean, seems quiet and safe. The staff is simply phenomenal. I have to mention i called the next day and talked with Angie (i believe thats her name) and was treated with patience and understanding, all requests were thoroughly handled. For me, they turned what I thought would be a nightmare into a very pleasant business relationship. Customer Service gets my business. When I grow my business to the point of needing a Customer Relations Specialist, look out Extra Space, I'll be recruiting from you.
  • AR
    Armando Ramos
    Oct 22, 2025
    5.0
    Yvette and Angie had a great customer service.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.