Extra Space Storage

4.9
897 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreWarehouse Storage FacilityAutomobile Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 601 W Harrison St in Chicago, IL today! Our large selection of storage units, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered drive isles, covered loading bay, covered parking, deliveries accepted, drive-in building, parking spaces, elevator access, drive up climate controlled units, heated loading bay, warehouse space available, wide drive isles, vehicles are allowed in drive-up units, commercial tenants, solar site, electricity available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
601 W Harrison St, Chicago, IL
60607, United States

Hours

Reviews

4.9
897 reviews
5 stars
865
4 stars
18
3 stars
4
2 stars
2
1 star
8

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Patrice and Jimmy, received high praise for their friendly, helpful, and professional service.

Cleanliness

The facility is consistently described as clean and well-maintained by multiple customers.

Security Concerns

Several reviews raised issues regarding security, including reports of theft and inadequate surveillance.

Pricing Issues

Customers expressed dissatisfaction with unexpected price increases and misleading marketing regarding unit sizes.

Accessibility

Some customers reported problems with accessibility, including issues with elevators and entrance doors.
  • MC
    Mario Chambers
    Nov 5, 2025
    5.0
    The customer service i received from Patrice Fisher was remarkable. She made me feel comfortable and reassured me that my belongings will be safe and I believe her 10 out of 10.
  • JM
    Jayden Marshall
    Nov 1, 2025
    5.0
    Everything you put in a storage locker is always secure and nothing is ever stolen.
  • AO
    Akin Owolabi
    Nov 1, 2025
    5.0
    Great storage facility, clean, well located. Friendly staff too!
  • SB
    Silvia Bilacchi
    Oct 14, 2025
    1.0
    My storage unit was broken into, and I’m extremely upset. While the staff has always been friendly and helpful, there is clearly no real security at this facility. There’s only one security camera near the elevator, which means you’re completely in the dark if anyone breaks into your unit. Needless to say, I’ve now installed my own cameras and an alarm system inside my storage unit until I can move out. I expected much better security and protection for my belongings. Sadly, I’ll never use Extra Space Storage again and do not recommend this location to anyone looking for a safe, secure storage facility.
  • CH
    Christine Hudak
    Oct 10, 2025
    3.0
    The staff in the office are extremely helpful. Overall the facility is fine, the reason I have rated it 3 stars is due to how they are marketing units. I reserved the last 10x10 unit in the facility to find when I arrived that it was two 5x10s next to each other with a big dividing wall that cannot be moved. I am moving and have furniture so this is not a realistic option for me and I ended up having to reserve a much larger 10x20 unit that costs twice the amount of the 10x10. They should not be marketing two 5x10s as 10x10s or should be more upfront that there is a divider - not just saying the unit has two doors.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.