Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Champaign, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1904 North Prospect Avenue, Champaign, IL
61822, United States
Hours
Reviews
3.9
1,357 reviews
5 stars
620
4 stars
350
3 stars
140
2 stars
63
1 star
184
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for being unresponsive or rude.
Product Availability
Customers appreciated the variety of products available, but there were complaints about stock issues, particularly with appliances.
Delivery Issues
Numerous complaints about delivery service, including delays, damaged items, and poor communication from delivery teams.
Store Organization
The store was generally noted to be clean and organized, but some customers reported difficulty finding items and receiving assistance.
Installation Services
Negative feedback regarding installation services, particularly for appliances and carpet, with reports of poor workmanship and lack of follow-up.
- BRBrent Richards2 days ago1.0How about less people standing around watching me check myself out and more people working at the paint desk, appliances, tools, etc. I don’t need 3 people watching me do your job.
- GPGMC PrefectNov 16, 20251.0No cashiers. Im expected to do their job to save them a buck. Won't be shopping till you change your ways.
- JCJ. S. Senior CitizenNov 12, 20255.0I have only been in Champaign for 1-1/2 years I avoided Lowe's because of customer service at another location. Rudy made this visit a productive visit. He stopped and asked if I needed help then proceeded to make sure what I was looking for was in my hand. Because I couldn't spend much time there, with the time saved I was able to explore and buy something else. Thank You Rudy.
- KNKimberly NguyenOct 24, 20255.0Usually take me half an hour plus to find the things I need. Associate spotted me fast and helped me complete my whole renovation shopping list with great input and knowledge for my unknown named descriptions of items. Shout out to PJ. He was good juggling customers professionally and efficiently.
- DADavid AndrewSep 29, 20251.0On hold for 30+ minutes for the manager to say he was eating yogurt. Failed to resolve issue
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Champaign, IL?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, grilling equipment, home décor, and gardening equipment.
What are the operating hours of Lowe's Home Improvement in Champaign?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary with some closures on major holidays.
Does Lowe's Champaign provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
Which major brands are available at Lowe's Home Improvement?
Lowe's stocks brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, Kobalt, and many more trusted brands.
How can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting the process through your order history, and in-store returns require proof of purchase at the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Are there services available for installation or repair at Lowe's?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, cabinetry, doors, windows, roofing, and more, as well as repair services.
Where can I find nearby places for dining or relaxation when visiting Lowe's in Champaign?
Nearby dining options include Subway, Little Caesars Pizza, Chinatown Buffet, Jumbo Crab, and Sushi Man. You can enjoy a meal before or after shopping at Lowe's.
Are there other stores near Lowe's where I can find related home improvement or décor items?
Yes, nearby stores include Sherwin-Williams for paint and building supplies, Carpet Weaver's Flooring for carpets and furniture, and Burlington for clothing and department store items.
How can nearby services like UPS Access Point and Minute Key be useful to Lowe's customers?
UPS Access Point provides convenient shipping and courier services near Lowe's, while Minute Key offers key and locksmith services, which can be helpful for customers dealing with home security or postal needs.