Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.7
1,156 reviews
5 stars
975
4 stars
82
3 stars
33
2 stars13
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly, knowledgeable, and helpful staff, particularly highlighting individuals like Dee, Christy, and Gina for their exceptional service.
Product Quality
Customers expressed satisfaction with the quality and comfort of La-Z-Boy furniture, although there were some complaints about specific products not meeting expectations.
Sales Experience
Overall, customers reported positive experiences during the purchasing process, noting the lack of pressure from sales staff and the helpfulness in selecting the right products.
Delivery Issues
Several reviews mentioned dissatisfaction with delivery charges and issues related to incorrect setups or delays, impacting overall customer satisfaction.
Return Policy
Customers expressed frustration with the return and cancellation policies, particularly regarding fees associated with canceled orders.
- BFBryan FourezNov 16, 20255.0Briley Davis was very knowledgeable and helpful in recliner design and fabric that would meet the needs of my wife and I.
- CRConrad RuppertNov 15, 20255.0My wife and I stopped by the La-Z-Boy store in Champaign, IL looking to purchase a recliner. We had a wonderful experience and ended up purchasing a chair recliner and a love seat recliner that were on sale. Dee, our sales associate gave us a warm greeting within seconds of us entering the store. After we described our needs, she devoted the next hour or so showing us various options. I highly recommend this store.
- BFBetty FryNov 14, 20255.0Briley was very knowledgeable and professional. I some babysit my children’s dog, the fabric she suggested will be perfect to alleviate large accumulations of dog hair. Thank you for help. I will be back soon.
- SHSteve HillardNov 9, 20255.0La-Z Boy rep (Sheila) was very friendly. She did a great job of explaining the reclinning sofa and twin sleep chair we purchased. Helped us determine fabric type, etc. We recommend the Champaign store as the place to shop.
- PTPaul TaTmanOct 31, 20253.0This is the 6th set we have purchased. This one is not as comfortable as the rest. For some reason it is harder and will not adjust to a comfortable position. Disappointed for sure.
Frequently Asked Questions About La-Z-Boy Champaign
What products does La-Z-Boy Champaign offer?
La-Z-Boy Champaign offers recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers.
Where is La-Z-Boy Champaign located?
La-Z-Boy Champaign is located at 402 W. Town Center Blvd., Champaign, IL 61822, US.
What are the store hours for La-Z-Boy Champaign?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does La-Z-Boy Champaign offer delivery services?
Yes, La-Z-Boy Champaign offers delivery services.
Is proof of vaccination required to visit La-Z-Boy Champaign?
No, proof of vaccination is not required to visit La-Z-Boy Champaign.
What payment options are accepted at La-Z-Boy Champaign?
La-Z-Boy Champaign accepts American Express, Discover, Mastercard, and Visa.
Can you recommend nearby places to visit before or after shopping at La-Z-Boy Champaign?
Nearby attractions include Nothing Bundt Cakes for desserts, Freddy's Frozen Custard & Steakburgers for a quick meal, and Bath & Body Works for beauty products.
Are there any nearby beauty or spa services close to La-Z-Boy Champaign?
Yes, nearby beauty and spa options include Syncierly Face & Body Co., Royal Nails Spa, and Top Nails.
What nearby grocery or food options are available around La-Z-Boy Champaign?
Gordon Food Service Store offers groceries and bakery items, and McAlister's Deli is available for sandwiches and casual dining.
How can the nearby AAA office assist customers visiting La-Z-Boy Champaign?
The nearby AAA office can help with travel planning and services, making it convenient for customers visiting La-Z-Boy to arrange transportation or travel needs.