Customers consistently praised the staff for being helpful, knowledgeable, and attentive without being pushy.
Product Knowledge
Sales representatives demonstrated a strong understanding of the products, assisting customers in making informed decisions.
Positive Shopping Experience
Many reviews highlighted enjoyable shopping experiences, with customers expressing satisfaction with their purchases and the overall process.
Delivery Issues
Some customers reported negative experiences with delivery, citing unprofessional behavior and lack of care during the delivery process.
JM
Jan Merchen
Jan 5, 2026
5.0
Good quality in products; nice selection; knowledgeable staff
DW
Daniel Wheatley
Jan 1, 2026
5.0
Michelle and Steve always do an awesome job. Always willing to go above and beyond for their guest. Check them out they will take care of you
MT
Mark Tomasello
Jan 1, 2026
5.0
Extremely laid back friendly people not pushy whatsoever and will highly recommend this company.And buy from this company again 20 stars
MS
Myra Sully
Dec 26, 2025
5.0
Tyler was great and very helpful. Thank you for helping us with our new furniture purchase
TK
Tracy Kersh
Dec 18, 2025
5.0
Customer service excellent tension to detail excellent. Would definitely recommend going there to anyone that is looking for furniture. Staff very polite very attentive not pushing very knowledgeable.
Great experience
Furniture Row is located at 2711 N. Prospect Ave., Champaign, IL 61822, USA.
What are the store hours for Furniture Row?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
What types of furniture does Furniture Row specialize in?
Furniture Row specializes in home furnishings including living room, dining room, bedroom, home office, and outdoor furniture.
Does Furniture Row offer financing options?
Yes, Furniture Row offers financing options to help with your purchases.
What payment methods are accepted at Furniture Row?
Furniture Row accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Furniture Row provide delivery and in-store pickup?
Yes, Furniture Row offers both delivery services and in-store pickup options.
How can I contact Furniture Row customer service?
You can reach Furniture Row customer service by phone at +1 217-351-5157 or by email at customerservice@furniturerow.com.
Are there wheelchair accessible entrances and parking at Furniture Row?
Yes, Furniture Row has wheelchair accessible entrances and parking.
What nearby stores can I visit when shopping at Furniture Row?
Nearby stores include Denver Mattress for more mattress options, Sprint Store and Cricket Wireless Authorized Retailer for mobile phones, and Woodforest National Bank for banking services.
What dining options are available near Furniture Row?
Close to Furniture Row, you can enjoy meals at Taco John's for Mexican fast food, Panda Express for Chinese and Asian fast food, and Golden Crab for seafood and Cajun cuisine.
What entertainment venues are near Furniture Row?
Nearby entertainment includes AMC Champaign 13, Carmike 13, and The Big D! drive-in theaters for movies.