Business Details
About
Furniture StoreHome FurnitureBedroom Furniture StoreMattress StoreOffice Furniture StoreChairsChildren's Furniture StoreOutdoor Furniture StoreStools
Furniture Row® Black Friday Furniture Super Sale - Save $100 Per $1,000 Spend. The More You Buy, The More You Save. Visit Our Store or Shop Online! Sale Ends Thursday 11/27.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
1,163 reviews
5 stars
996
4 stars
100
3 stars
21
2 stars14
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Casey, Jen, and Lexi.
Sales Experience
The sales process was described as low-pressure and accommodating, allowing customers to make decisions without feeling rushed.
Product Quality
Customers expressed satisfaction with the quality of the furniture, noting that it met their expectations and was well-made.
Delivery Issues
Some customers reported negative experiences with delivery, citing unprofessional behavior and lack of care during the process.
Overall Satisfaction
Many reviews highlighted a positive overall shopping experience, with customers expressing a willingness to return and recommend the store.
- NHNick Hawkinson6 days ago5.0Casey was great! Helped me the second I walked in to point me in the right direction. Then answered my questions along the way. Took his time to help me find what I needed. Great experience! 1 couch, 1 recliner, and 1 impulse clearance buy! All on my lunch break.
- CHCaryn HappNov 17, 20255.0I was needing to order a matching set for one of my kids like we had got a few years ago and Carter made the process so easy! Fantastic customer service and was not pushy. Carter at Furniture Row was very detailed and kind to work with!
- SLSteven LNov 15, 20255.0Thank you Tyler H as well as Xavier for assisting us with the purchase of our new bed frame and mattress! The whole staff was very knowledgeable and kind as always. You folks will be on top of the list when we make our next purchase.
- JBJane BuhrmasterNov 12, 20255.0I had the best experience at Furniture Row!! Tyler helped and gave options of what could be delivered in a timely manner and they had some great Black Friday sales going on too! There were a couple of great managers there too that helped out with suggestions on what the better buy would be. I have purchase furniture there before and I would definitely buy there again!!
- PPpicklesmom99Nov 8, 20255.0Jenn Holm was quite helpful in my search for a new bed for my new home. She completed the credit check and the purchase of the bed I was looking for and then took me/us to see Xavier. Together, they made our experience pleasant. In the future, when looking fir furniture, I will start here.
Frequently Asked Questions About Furniture Row
Where is Furniture Row located?
Furniture Row is located at 2711 N. Prospect Ave., Champaign, IL 61822, USA.
What are the store hours for Furniture Row?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
What types of furniture does Furniture Row specialize in?
Furniture Row specializes in home furnishings including living room, dining room, bedroom, home office, and outdoor furniture.
Does Furniture Row offer financing options?
Yes, Furniture Row offers financing options to help with your purchases.
What payment methods are accepted at Furniture Row?
Furniture Row accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Furniture Row provide delivery and in-store pickup?
Yes, Furniture Row offers both delivery services and in-store pickup options.
How can I contact Furniture Row customer service?
You can reach Furniture Row customer service by phone at +1 217-351-5157 or by email at customerservice@furniturerow.com.
Are there wheelchair accessible entrances and parking at Furniture Row?
Yes, Furniture Row has wheelchair accessible entrances and parking.
What nearby stores can I visit when shopping at Furniture Row?
Nearby stores include Denver Mattress for more mattress options, Sprint Store and Cricket Wireless Authorized Retailer for mobile phones, and Woodforest National Bank for banking services.
What dining options are available near Furniture Row?
Close to Furniture Row, you can enjoy meals at Taco John's for Mexican fast food, Panda Express for Chinese and Asian fast food, and Golden Crab for seafood and Cajun cuisine.
What entertainment venues are near Furniture Row?
Nearby entertainment includes AMC Champaign 13, Carmike 13, and The Big D! drive-in theaters for movies.