Extra Space Storage

4.9
631 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 2411 Randall Rd in Carpentersville, IL today! Our large selection of storage units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, parking spaces, elevator access, commercial tenants, office space available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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  • DebitAvailable

Location

Extra Space Storage
2411 Randall Rd, Carpentersville, IL
60110, United States

Hours

Reviews

4.9
631 reviews
5 stars
614
4 stars
3
3 stars
4
2 stars
3
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Steve and Anita, received high praise for their helpfulness, professionalism, and friendliness.

Cleanliness

The facility is consistently described as very clean and well-maintained, with clean bathrooms and organized units.

Safety

Customers feel safe at the facility due to its secure environment and presence of surveillance cameras.

Ease of Access

Many reviews highlight the easy access to units and the availability of moving carts for convenience.

Pricing Concerns

Some customers expressed dissatisfaction with sudden rent increases and lack of communication regarding pricing changes.
  • SB
    Sheri Basile
    Dec 22, 2025
    5.0
    I have been renting at this facility for a while. Steve and Anita are terrific. Very kind and extremely helpful. They keep everything clean and the facility is well managed. Units are spacious and have good lighting. Keep up the great work!
  • CE
    Chris E
    Dec 19, 2025
    5.0
    The manager Steve is so easy to work with. He is very knowledgeable of his facility and helped us find the perfect unit at the best price. The place is super clean and I feel safe being there alone. I feel confident that my personal items are safe and sound!
  • MF
    Morgan Fessler
    Dec 19, 2025
    5.0
    Nice safe area, had dolly cart things at the front for us to transport our items from the car. Staff is very helpful as well.
  • JT
    Javon Taylor
    Dec 13, 2025
    5.0
    Thanks Anita and Steve, I greatly appreciated the great service and professionalism.
  • JH
    Jessica Hlava
    Nov 30, 2025
    5.0
    The manager, Steve, was very professional and thoughtful.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.