Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Carol Stream, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,566 reviews
5 stars
831
4 stars
347
3 stars
121
2 stars
65
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rudeness from staff and lack of assistance when needed.
Staff Helpfulness
While some customers praised friendly and helpful staff, many reported difficulty in finding assistance, leading to frustration.
Order Fulfillment Issues
Customers frequently experienced problems with order fulfillment, including delays, incorrect items, and lack of communication regarding their orders.
Product Availability
Several reviews mentioned that the store often did not have the items in stock that customers were looking for, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, there were positive mentions of specific employees who provided excellent service and helped resolve issues.
- DBDavid Buzek3 days ago5.0Lowes is excellent, very good selection of refrigerators & reasonable prices. Plus, the Lowe's employee Jim is excellent. He helped Mom apply for credit, pick out the right refrigerator, very knowledgeable & kind. An excellent representative of Lowes, makes one want to shop at Lowe's. The delivery persons did an excellent job of delivering the refrigerator, carefully installed the unit & patient with us, too.
- JJJaymin JefferyNov 15, 20251.0Teriona (Inthink that’s how the name is spelled), working 11-15-2025 at 10:54am at the Pro checkout desk has to be the most impolite, disrespectful, and inconsiderate employee at this store that I’ve felt with in my last 20+ years of shopping this location. She has no business dealing with the general public.
- ACAngela CarlstonNov 6, 20251.0Rude and unprofessional employee that made me feel terrible, never shopping here again. I went to this Lowe’s to purchase a new appliance for a family member and had one of the worst customer service experiences I’ve ever had. When I arrived at the appliance section, an employee named Jim was helping another customer. My partner and I waited patiently nearby. Jim looked over at us several times with an irritated expression, like we were bothering him just by being there. When he finally finished, he ignored us completely and went straight to help another older man who had walked up after us. I tried to give him the benefit of the doubt, thinking maybe he didn’t realize we were waiting, but that clearly wasn’t the case. Once he finally decided to help us, he sighed and said, “You look like you want help,” in the most dismissive tone possible. I started to explain what I was looking for, but he interrupted me mid-sentence to ask if I was “sure” about what I wanted, as if I didn’t know what I was talking about. Despite his attitude, I stayed polite and told him I wanted to see about having the model delivered to my house. The entire time, Jim acted like helping us was a burden. He sighed repeatedly while entering information and even made snide comments during our conversation. I was trying to discuss washing machine options with my partner, and instead of being helpful, he jumped in with unnecessary remarks and more attitude. By the end of the interaction, I’d had enough and asked to check out up front just to avoid dealing with him any longer. Once I got upfront the lady tells me he is a manager of some sort and I felt utterly sad for any employee working under him. This kind of service is completely unacceptable, especially in a manager. I felt so demeaned by this man. I’m now glad I live near a Home Depot and have other options. Horrible experience.
- PCPhillip CarrOct 18, 20251.0Crystal in customer service is rude, do not rent a floor steamer or be a veteran, she had problems with both!
- PDPasquale DeDioSep 26, 20252.0We went to Lowe's to purchase a bathroom window. Everyone from the person we spoke with to the person from the installer were professional and polite. It started going the wrong way when, after the installer measured and took pictures of the existing window said " you'll be hearing from Lowe's within 48 hours". Almost 2 weeks later, we heard nothing? I called and left a message and emailed them with no response so I called the store and that person was able to contact the salesman who informed me that the install company no longer removes glass block windows. I asked" what does that mean regarding the job "? I was told that Lowe's wouldn't be able to fulfill the job and that the contract was voided. I have no problem with the window not working out but I DO have a problem that I had to be the one to track this information down when Lowe's should have done so! If I hadn't, who knows how long it would have been, if ever, of when we would have found out?
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Carol Stream, IL?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Carol Stream, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's Home Improvement in Carol Stream offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check if my order from Lowe's is ready for pickup?
You will receive an email with pickup instructions and store location once your order is ready. Bring your order confirmation or number and a photo ID to pick up your order during store hours.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's provides various installation services including appliances, flooring, doors, windows, blinds, HVAC, decks, and more to meet your home improvement needs.
What languages are supported at the Lowe's store in Carol Stream?
English and Spanish are spoken, and in-store translation services are available for other languages.
What nearby places of interest can I visit when I shop at Lowe's Home Improvement?
Nearby, you can visit the Sherwin-Williams Paint Store for additional paint options, Baba's Famous Steak and Lemonade for a quick meal, and Costco Wholesale for bulk shopping needs.
Are there places nearby Lowe's Home Improvement in Carol Stream that provide financial services?
Yes, Consumers Credit Union and Bank of America ATM are nearby locations where you can access financial services conveniently while shopping.
How can nearby key and locksmith services complement my visit to Lowe's Home Improvement?
MinuteKEY, a nearby key and locksmith service, can assist you with any lock or key needs, making it convenient to get home security solutions while shopping for hardware and building supplies at Lowe's.