Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Carol Stream, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,581 reviews
5 stars
839
4 stars
348
3 stars
123
2 stars
66
1 star
205
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude and unhelpful staff, long wait times for assistance, and unresolved issues.
Helpful Staff
Some employees, particularly in specific departments like appliances and flooring, received praise for their knowledge and helpfulness.
Product Availability
Customers expressed frustration over the lack of product availability and issues with online orders not being fulfilled.
Delivery Issues
Several reviews highlighted problems with delivery services, including incorrect deliveries and lack of follow-up on issues.
- CBCesare Borgia1 day ago1.0The item was on sale got charged full price had to drive all the way back to the store. Asked for 10% discount for my trouble and gas. Was refused and told to have a nice day. Check the prices because they will charge you extra!
- SBSebastian Bartnik3 days ago5.0Super sklep z duza ilość profesjonalnych narzedzi. Szczególnie polecam artykuły z żółtymi etykietami, które są na wyprzedaży. Można kupić fajne, markowe narzedzia w niskiej cenie. Super ze maja oddzielne regały, miejsca z wyprzedażami. Personel miły i pomocny. Polecam
- CACarlos Arce3 days ago5.0Ms. Jacqueline walked me to the products location and asked me if I had any questions about it, I thought that was great customer service, Cudos to her. Will shop again 😉
- THTori HalbergJan 2, 20263.0The store map on the app is not updated kept going round for storage which said aisle 9 but was actually in aisle 36. Smh. But still quality
- BMBrian McDec 27, 20251.0It took 15 seconds for this store to lose my business. I came in for a simple return. The associate didn’t ask a single question—just pointed at a wall and said “no.” When I noted the policy wasn’t on my receipt, she pointed at her desk instead. I asked for a manager and was told none were available. Absolutely unacceptable. I’ve heard this location has a reputation for poor customer service. After today, I believe it. If you value your time and respect, shop elsewhere.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Carol Stream, IL?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Carol Stream, IL?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's Home Improvement in Carol Stream offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check if my order from Lowe's is ready for pickup?
You will receive an email with pickup instructions and store location once your order is ready. Bring your order confirmation or number and a photo ID to pick up your order during store hours.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's provides various installation services including appliances, flooring, doors, windows, blinds, HVAC, decks, and more to meet your home improvement needs.
What languages are supported at the Lowe's store in Carol Stream?
English and Spanish are spoken, and in-store translation services are available for other languages.
What nearby places of interest can I visit when I shop at Lowe's Home Improvement?
Nearby, you can visit the Sherwin-Williams Paint Store for additional paint options, Baba's Famous Steak and Lemonade for a quick meal, and Costco Wholesale for bulk shopping needs.
Are there places nearby Lowe's Home Improvement in Carol Stream that provide financial services?
Yes, Consumers Credit Union and Bank of America ATM are nearby locations where you can access financial services conveniently while shopping.
How can nearby key and locksmith services complement my visit to Lowe's Home Improvement?
MinuteKEY, a nearby key and locksmith service, can assist you with any lock or key needs, making it convenient to get home security solutions while shopping for hardware and building supplies at Lowe's.