Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bolingbrook, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,291 reviews
5 stars
758
4 stars
269
3 stars
109
2 stars
37
1 star
118
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees going above and beyond to assist.
Delivery Issues
Several reviews highlighted significant problems with delivery and installation services, including missed appointments and unhelpful delivery personnel.
Product Quality
Customers expressed mixed feelings about product quality, with some satisfied with their purchases while others reported issues with faulty appliances.
Customer Service
There were numerous complaints regarding poor customer service experiences, particularly related to handling issues and returns.
Store Environment
The store was generally described as clean, organized, and well-stocked, contributing positively to the shopping experience.
- KBKaren BlattnerNov 12, 20255.0Liwes had a better selection for what we were looking for than Home Depot.
- NJNoah JalladOct 14, 20254.0Its great place.. i love this location and the staff their are great.. just wish they can do better on the delivery.. not very happy with it
- BGBobbie G.Oct 2, 20255.0Oogla , in front end department,went far and beyond for me. She relieved my stress on helping me with a warranty I bought for an appliance. She truly knows what customer service is but truly is a genuine kind person!
- JAJimmy AtoolSep 7, 20255.0I've been having Tire pressure issues and Lowe's has free air near the pro entrance.
- AAAsaAug 30, 20252.0I’ve been a regular customer at this Lowe’s location for a long time because they typically offer great quality products and most of the staff are genuinely helpful and professional. However, recently I had an incredibly frustrating experience that I feel compelled to share. I came in to pick up an order today I had already paid for the same day. After clearing out my vehicle to make room, I arrived at the store only to find out that my items were gone. Roberta, the employee handling the order, had sold it to someone else, even though I paid for the order in full. It was handled with carelessness and complete disregard for my time and effort. Sadly, this isn't my first negative encounter with Roberta. Every time I come in, she gives off an unwelcoming and unpleasant attitude. It feels discriminatory, and it’s deeply disappointing to see behavior like this in a store I otherwise really like. Management seriously needs to take a closer look at Roberta’s actions and overall attitude. Incidents like this reflect poorly not just on the individual, but on the store as a whole. Lowe’s needs to be more mindful during their hiring process. This level of incompetency and unprofessionalism should never be allowed in an otherwise great store. While today’s experience alone would’ve warranted a 1-star review, I’m giving 2 stars because the rest of the staff has always treated me with respect and professionalism, and I do believe in the overall quality of this store. That said, I truly hope Lowe’s takes this issue seriously. No customer should feel disrespected, dismissed, or unfairly treated at a place they spend their hard-earned money.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Bolingbrook, IL?
You can find appliances, bathroom supplies, building materials, tools, flooring, patio furniture, plumbing essentials, garden equipment, and more at Lowe's Home Improvement in Bolingbrook, IL.
What are the store hours for Lowe's Home Improvement in Bolingbrook?
Lowe's in Bolingbrook is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas.
Does Lowe's Home Improvement in Bolingbrook offer in-store pickup and delivery services?
Yes, Lowe's in Bolingbrook offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment options.
Does Lowe's in Bolingbrook provide installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, lighting, doors, windows, and many more to assist with your home improvement projects.
How do I return or exchange an item at Lowe's Home Improvement?
Most items can be returned within 90 days. For online purchases, start a return via your Order History online. In-store returns require proof of purchase at the customer service desk.
What nearby restaurants can I visit before or after shopping at Lowe's?
Nearby dining options include Wendy’s, Olive Garden, KFC, Jonny’s Tacos, Parlor Doughnuts, and Red Lobster, offering a variety of fast food, Italian, Mexican, and seafood cuisines.
Are there any entertainment or recreational options close to Lowe's in Bolingbrook?
Yes, Wilderness Falls offers miniature golf and batting cages, and Hyper Kidz Bolingbrook is an amusement park and playground nearby, perfect for family activities around your visit.
Where can I find propane exchange services near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby for convenient propane services to complement your outdoor and grilling needs.