Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Bloomington, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,504 reviews
5 stars
769
4 stars
354
3 stars
141
2 stars
74
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being unresponsive or rude.
Product Availability
Frequent issues with stock levels and order fulfillment, leading to customer frustration.
Store Condition
Generally clean and organized store, but some customers reported issues with product displays and inventory management.
Delivery Issues
Numerous complaints regarding delivery service, including missed appointments and poor communication.
Employee Knowledge
Inconsistent employee knowledge; some staff are helpful and knowledgeable, while others lack training and experience.
- DHDavid Henard4 days ago4.0Staff was helpful.
- JMJoe Mcbride4 days ago5.0Great customer service. I spoke with 6 different employees and all were very friendly and helpful. Freaking awesome.
- ANAgata NajbarDec 26, 20251.0My mom purchased a Christmas tree on final sale and realized right away, before leaving the store, that it wasn’t the tree she intended to buy and was likely placed in the wrong spot. She went to customer service immediately to ask about exchanging it, but was told it wasn’t allowed due to the final sale policy. I could understand this policy if she had left the store and returned later, but refusing to help a customer who noticed the error right away and was still inside the store feels unreasonable.
- KWKenisha WadeNov 29, 20252.0It took me what felt like 5-10 min to get through the AI robot who went on long spiels when I called to get to the customer representative, but once answered - they were very helpful.
- JMJon MaddyNov 23, 20255.0Tim in appliances, and all the guys in appliances/kitchen, we're great.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Bloomington, IL?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, home décor, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What are the operating hours for Lowe's Home Improvement in Bloomington?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary.
Does Lowe's Bloomington offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my online order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates will be sent if your order status changes.
What is the process for returning or exchanging items at Lowe's?
Most items can be returned within 90 days. For online purchases, you can initiate returns through your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby points of interest customers can visit before or after shopping at Lowe's Bloomington?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and Ride The Nine pool hall for leisure activities.
How can nearby businesses like Minute Key and Blue Rhino Propane Exchange enhance my visit to Lowe's?
You can conveniently handle related needs such as key duplication at Minute Key or propane exchange at Blue Rhino Propane Exchange, making your visit to Lowe's more efficient and comprehensive.
Are there local dining or relaxation options near Lowe's Bloomington?
Yes, nearby options include Bloom Bawrachi Indian Restaurant & Bar for dining and Nails & Spa.com or The Ultimate Tan IL for beauty and relaxation services.
Does Lowe's offer installation services for products purchased in-store or online?
Yes, Lowe's offers a variety of installation services including appliances, flooring, windows, doors, cabinetry, and more to help with your home improvement projects.