Extra Space Storage

Reviews

• TM

  Trinity Middlebrooks

  2 days ago
  5.0
  Juan was extremely kind and helpful throughout my entire visit! He took the time to answer all of my questions and made the process easy and stress free. His friendly attitude and professionalism made for a great experience and I greatly appreciated his assistance!
• NS

  nadine salemi

  2 days ago
  5.0
  Juan Forester has been the most conscientious, detail oriented, customer obsessed professional Extra Space Storage has on their team. He took his time to explain the full picture of my needs, which were very specific. Hats off to Extra Space Storage for ensuring their customers have THE best experience, and thank you for having Juan Forester on your team!!!
• HC

  HEAVENLY CREATIONS

  3 days ago
  1.0
  DO NOT RENT HERE IM MOVING MY STUFF OUT IT WENT UP FROM $115 TO $220 IN FOUR MONTHS! THEN THEY SAY THEY WILL TAKE $30 OFF LIKE SERIOUSLY NO NOTICE NOTHING! THEN I GET A WOMAN FROM OFFICE CALL ME YESTERDAY AND SAY I WAS A DAY LATE I SAID MY EMAIL STATES THE THIRD OF EVERY MONTH SHE SAID YESTERDAY WAS THE SECOND TODAY THE THIRD SO YOUR LATE!!! SOMEONE EXPLAIN TO ME HOW IM A DAY LATE THEN I TELL HER IM MOVING OUT NEXT MONTH BECAUSE PUBLIC STORAGE INDOORS ALSO AND IM GETTING THE SAME SIZE FOR ONLY $105 A MONTH AND THEY NEVER RAISE IT BY HUNDREDS LIKE EXTRA SPACE THEY RAISE IT BY $15-$20 YEARLY!!! WHEN I TOLD HER I’M MOVING OUT NEXT MONTH, SHE SAID, DO YOU KNOW THE MOVE OUT PROCESS WHILE IT’S THAT EASY TO GET RID OF YOUR CUSTOMERS? SOMEONE REALLY NEEDS TO TRAIN HER AND THE DISTRICT MANAGER REALLY NEEDS TO CALL CUSTOMERS HERSELF INSTEAD OF SENDING MESSAGES THROUGH THE MANAGER ON SITE, ESPECIALLY IF SHE WANTS TO KEEP CUSTOMERS VERY RUDE UNPROFESSIONAL INDIVIDUALS
• HW

  Holly Jensen Wurtz

  Feb 21, 2026
  5.0
  The whole process for renting a storage space was very easy. Vee provided exemplary customer service and was very friendly.
• SS

  SINCERELY SERENITY

  Feb 3, 2026
  1.0
  I GOT A 10X10 IN OCTOBER OF2025 I WAS PAYING $118 I RECEIVED A TEXT MESSAGE SEVERAL DAYS AGO STATING ITS UP BY $100 NO PRIOR NOTICE NOTHING I CALL SPEAK TO JUAN AND HE SAYS YOU CAN PAY $65 EXTRA DOLLARS THIS MONTH THAT THE ECONOMY HAS GONE UP WELL YES IT HAS FOR CUSTOMERS AS WELL UPON CHECKING THEY ARE STILL OFFERING THE PRICE I PAID WHEN I STARTED IN OCTOBER LET THE BUYER BEWARE THEY WILL HAVE YOU GET A UNIT AND THEN RAISE IT BY $100 FOR A SMALL UNIT LIKE MINE I HAVE CONTACTED SEVERAL OTHER STORAGE UNITS INDOOR AROUND THE SURROUNDING AREAS AND NONE HAVE GONE UP BY $100 NOT EVEN CLOSE TO $65 SEVERAL STORAGE FACILITIES STATED THEY RAISED IT BY 25 TO $30 AND NOTIFIED THEIR CUSTOMERS I DONT UNDERSTAND WHY CHASE CURRENT CUSTOMERS AWAY!! I DID SPEAK TO A MANAGER ONLINE WHO STATED THEY WOULD KEEP MY RATE THE SAME THIS MONTH AND START CHARGING ME THE EXTRA $100 NEXT MONTH BUT JUAN STATED HIS DISTRICT MANAGER STATED $35 OFF THE NEW $100 UPCHARGE DOES SHE ACTUALLY BELIEVE $35 OFF OF THE UP CHARGE HELPS? I WILL UPDATE EVERYONE ONCE I SPEAK TO THEM TODAY

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