Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
118 reviews
5 stars
112
4 stars
2
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2
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What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, friendly, and patient, with many specific mentions of Rese, Jay, and Taurese providing excellent assistance without being pushy.
Product Knowledge
Sales associates demonstrated a strong understanding of the products, helping customers make informed decisions about their mattress and pillow choices.
Store Experience
The store was noted for its cleanliness and welcoming atmosphere, making the shopping experience enjoyable for customers.
Delivery Issues
Some customers reported dissatisfaction with the delivery process, including miscommunication and delays, which detracted from their overall experience.
Product Quality
While many customers were happy with their mattress purchases, there were complaints about specific products, such as pillows losing support over time.
- AWAmy WattJan 5, 20265.0Showroom was clean and pleasant. Lots of mattresses available to test. Store Manager Rese was very kind and helpful. Transaction was simple and purchase was complete within minutes.
- JMJennifer MagoDec 28, 20255.0Shaza was very helpful and friendly! She spent a lot of time with us, explaining all the features and differences of each mattress. She made the process very easy and we are very happy with our purchase!
- JWJosh WoodsDec 27, 20255.0Reese really took the time to explain the different mattress types. We found the medium firm was perfect.
- LKLisa KDec 27, 20255.0What amazing experience! First time shopping Tempur-Pedic beds. The sales person Shaza was very knowledgeable, informative and patient answering all our questions. I can see why no other mattress matches up to Tempur!
- RLRachel LaPapaDec 11, 20255.0My husband & I stopped into the store to explore the various pillow options and had the pleasure of working with Rese. He was extremely friendly, patient, and knowledgeable. He explained the features of each pillow, answered all of our questions — making it easy for us to find the perfect fit for our needs.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from this store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames. Ensure your frame is flat and solid with proper center support to avoid voiding the warranty.
How will my mattress be delivered if I order from the Tempur-Pedic Flagship Store in Aurora, IL?
Most Tempur-Pedic mattresses are delivered with White Glove service, meaning the mattress arrives in plastic covering which is removed upon setup. The TEMPUR-Cloud model ships compressed via UPS for self-setup and does not include White Glove delivery.
What are the differences between the Medium and Medium Hybrid mattresses offered here?
Medium Hybrid mattresses feature a coil system combined with TEMPUR® materials, providing pressure relief with added bounce and a slightly softer feel compared to standard Medium mattresses, which are made purely of TEMPUR® foam materials.
Does this store offer mattress options for RVs, boats, or other unusual sizes?
Yes, customized sizes and shapes are available through an authorized partner. It's best to have your custom dimensions ready when consulting with a Sleep Expert at 888-811-5053.
Can I purchase replacement mattress covers at the Aurora Tempur-Pedic Flagship Store?
Yes, replacement covers for mattresses with removable covers are available. You can order online for current models or visit the store for help with older covers.
What are the store hours for the Tempur-Pedic Flagship Store in Aurora, IL?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What payment methods are accepted at the Tempur-Pedic Flagship Store?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa.
Are there any nearby furniture or mattress stores if I want to compare products locally?
Yes, nearby stores include Tempur-Pedic USA and The RoomPlace for mattresses and furniture, as well as Mattress Firm in the vicinity.
What dining options near the Tempur-Pedic Flagship Store can I enjoy before or after shopping?
Nearby restaurants include Pita Pita Mediterranean Grill, Mission BBQ, Shake Shack, Le Siam (Thai), Xi'an Cuisine (Chinese), Nick's Red Hots (Greek fast food), Miller's Ale House (American and sports bar), and Lazy Dog Restaurant & Bar.
Are there any nearby stores for electronics and sporting goods I could visit when shopping at the store?
Yes, Best Buy and Geek Squad offer electronics and appliance options nearby, while FitnessFactory.com and Performance Bicycle provide sporting goods and outdoor gear.