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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Arlington Heights, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
990 West Algonquin Road, Arlington Heights, IL
60005, United States
Hours
Reviews
4.0
1,782 reviews
5 stars
987
4 stars
379
3 stars
134
2 stars
78
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were reported as rude or unhelpful.
Product Availability
Customers expressed frustration with product availability and inconsistencies in stock, leading to disappointment when items were not as advertised.
Store Cleanliness
The store is generally noted for being clean and well-organized, making it easier for customers to find what they need.
Staff Knowledge
Some staff members were highlighted for their knowledge and ability to assist customers effectively, while others were criticized for being unavailable or unhelpful.
Return Policy Issues
Several customers reported dissatisfaction with the return policy and experiences related to returning items, indicating a need for improvement in this area.
- ACAlex CraneJan 5, 20265.0I'm really like lowe's, and this one have nice and professional employees.... Highly recommended l
- HJHolly JonesJan 3, 20261.0Sales Associate in Flooring lied on the phone and said they had all the samples in store. We make the 30 min drive to the store and after waiting around for 30 min for assistance, the flooring associate and a couple looking for flooring help is marched to the flooring department by a manager. After another 15 min of waiting, I finally find out that all samples can be ordered online. What a waste of time. Will NOT return EVER.
- IMIryna MarrouDec 28, 20251.0Kathy or whatever her name is. The most rude person I’ve talked to. Called to see product availability and she was extremely unpleasant and rude.
- JSJack StanleyDec 23, 20252.0Really disappointed in seeing how the plant sections is taken care of. Plants not watered, shriveled up completely dead. Other plants, like the Norfolk pine, are put underneath tables with no light, one of the few plants that 100% need light. Was really disappointed in the carnivorous plant section, and no cacti/succulents?
- SSSteve StevensDec 10, 20251.0Bought 2 baseboard diffusers at the Lincolnwood location needed to return them because the gap on the bottom was too small the lady at the return counter tells me you can’t return it here without the packaging the the item does not come with packaging or a box I explain it to her she says nope we can’t take it without the packaging once again I tell her it does not come with packaging after about 10 minutes of no one in this store listening to me I left feeling like I had done something wrong they asked me so many questions regarding where I got them and how I get them ultimately no solution besides going back to the original store I’m sticking to Home Depot from now on
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Arlington Heights offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, kitchen items, plumbing, tools, and outdoor furniture. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Weber, and many others.
What are the store hours for Lowe's Home Improvement in Arlington Heights?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, the store is closed on Thanksgiving Day and Christmas Day.
Does Lowe's in Arlington Heights provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are provided when the order status changes.
What languages are supported at the Arlington Heights Lowe's store?
The store supports English and Spanish, with in-store translation services available for other languages.
What payment options does Lowe's accept at the Arlington Heights location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at this Lowe's location?
Yes, the store offers a variety of installation services including appliances, flooring, blinds, cabinets, doors, lighting, roofing, and more.
What nearby places can I visit around Lowe's Home Improvement in Arlington Heights?
Nearby places include Minute Key for locksmith services, Blue Rhino Propane Exchange for propane supply, and Uma Japan Eatery for Japanese cuisine. These locations can complement your visit for key services, fuel for grills, or dining.
Is there a UPS Access Point near Lowe's in Arlington Heights for convenient package pickup or drop-off?
Yes, there is a UPS Access Point location nearby, which can be convenient for customers needing shipping or courier services during their visit to Lowe's.
Are there any parks or outdoor spots near Lowe's in Arlington Heights where I can relax after shopping?
Kingsbridge Arboretum, a park and nursery, is nearby and is a great place to visit for some outdoor relaxation or gardening inspiration after your Lowe's trip.