Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Alton, IL offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,672 reviews
5 stars
822
4 stars
400
3 stars
195
2 stars
83
1 star
172
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude management, unhelpful staff, and long wait times for assistance.
Product Availability
Customers frequently noted that the store had a good selection of products and often had what they needed in stock.
Delivery Issues
Many customers experienced significant problems with delivery and installation services, including missed appointments and unprofessional behavior from delivery staff.
Employee Performance
While some employees received praise for their helpfulness, many reviews indicated a lack of training and professionalism among staff, leading to frustration for customers.
- KAKeith Allen3 days ago2.0Kiosk was not working to make a key, no one was around to help or assist, went to the key area to have an actual person make a couple keys, hit the button for assist, stood there for about ten minutes and nobody showed up to help at all, store was dead, multiple employees standing around just on their phones and not doing anything. Went to Home Depot, in and out in 5 minutes. Sad, I come here for almost EVERYTHING for my home.
- CLCatherine LoweryDec 24, 20251.0Jason the manager was very rude. Would not hear me out over them over charging me. Would not give me the time of day to even speak then tried to refund half my money back. Will NOT be back
- SDShawn DDec 24, 20251.0Horrible customer service! Manager Jason was verbally aggressive to the point I gave up and refunded a $800 purchase. Lowe’s needs to retrain management. Will not be back to this location. Alton used to be a good store however their items are not ringing up what they should and management refuses to provide any form of response. Again the worst service from a Lowe’s I’ve seen! Beware.
- SLSterling LiveDec 23, 20251.0- Waited 15 minutes for an associate to come unlock the cage with my product. - Was escorted to the front to purchase before I could touch my desired item. - In store experience felt like I was mot trusted - Will avoid purchasing items at the store if the policy is to lock everything behind a cage and get escorted to the front to purchase before being able to touch the item -Terrible experience overall
- AEAlisa EmbryDec 18, 20255.0Associate Charlie who was working in the holiday area (bbq grills)on Thursday Dec 18 was extremely helpful and kind to me and my mother in law. We were picking out a special gift for my man, her son. Thank you Charlie!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the regular operating hours of Lowe's Home Improvement in Alton, IL?
Lowe's in Alton, IL is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What types of products can I find at Lowe's Home Improvement in Alton?
You can find appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and much more.
What brands does Lowe's Home Improvement carry?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many others.
How can I find a product online at Lowe's?
You can search online using a keyword, Lowe's item number, brand, or manufacturer's model number, or browse by department to find products.
How do I know when my online order from Lowe's is ready for pickup?
You will receive an email with pickup instructions and the store location once your order is ready. Bring your order confirmation email or number and a photo ID to the pickup area during store hours.
Are there any nearby places where I can grab a meal or drink before or after visiting Lowe's?
Yes, nearby you have Pops Saloon, Vera's Tavern on Oakwood, Applebee's Grill + Bar, Firehouse Subs, Smoothie King, Starbucks, and We're Outside, offering various dining and beverage options.
If I need a locksmith service while shopping at Lowe's, where can I go nearby?
Minute Key and minuteKEY are nearby locksmith services where you can get key and lock work done conveniently near Lowe's.
Where can I exchange propane tanks near Lowe's Home Improvement in Alton?
You can exchange propane tanks at Blue Rhino Propane Exchange, located near Lowe's store.
Are there other retail or service shops close to Lowe's that might be useful to customers?
Nearby you will find NTB National Tire and Battery for automotive needs, Buckmaster Tax Service for financial services, Kay Jewelers, Mattress Firm, GameStop, and others for various shopping and service needs.