Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Alton, IL Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,660 reviews
5 stars
818
4 stars
399
3 stars
193
2 stars
82
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Product Availability
Customers appreciated the wide selection of products available, but some experienced issues with stock discrepancies and order fulfillment.
Delivery Issues
Numerous complaints were made regarding delivery delays and problems with installation services, leading to customer dissatisfaction.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for lacking product knowledge and not providing adequate assistance.
Store Environment
The store was generally described as clean and well-stocked, but some customers noted issues with employee behavior and safety practices.
- RRRiley5 days ago2.0Every time I go here I search the item online for store availability first. And every time I leave disappointed, frustrated and annoyed because someone didnt do the job theyre paid to do and match inventory. So I go across the street to home depot and leave with the item in just a few minutes. They might as well close this location down honestly.
- RKRob KingOct 13, 20251.0Pro desk is the most unprofessional. Let you stand around while they discuss holiday plans with reps. Priorities are not on the customer. RP lumber was in and out 15min. Spent 2 trips and few hours at Lowe’s Alton store and got nothing. Support smaller businesses who actually care about your money.
- SLStephany LillardOct 9, 20251.0I rented a chain saw on October 5, 2025, from tool rental at 203 pm I drove to job site the saw started and the chain immediate came off with one time using it and would not start again after 20 minutes of trying to reset the chain. I drove back to the store to find the tool depart closed and door locked… at 308 pm , went yo customer service desk to ask for help….at 328 pm and get Tiffany you is supposed to be a manager of the store… who doesn’t know how to check in a saw or use tool department computers, I take a picture of schedule because there where 0 zero employees available for tool rental help…. When there was supposed to be coverage. I asked Tiffany to please expect the check in of saw and stop my time since I had no way of receiving help from tool rental department… because of no employee available, I was told that Hanna was scheduled left for the day because a friend was having baby, no coverage for her was set in place…. I lost money for my employees that has no tools to finish their tree job. Fast forwarding today, I am now being decriminalised against for having a problem with a rented tool that I paid for and paid for insurance for the safety of both. I got a call from Lowes tool department today 3 days later telling me I’m banded from renting any further tools from lowes because I complained about customer service I could not receive because of no employee available assistance to help serve a waiting customer with a problem. In the same phone call my significant was told he can rent anytime. Just I could no longer….rent anything. I pick up tools , as a project manager…. He uses the same tools…. I feel like Tiffany has agenda for discrimination on me…. I’ve done nothing but be polite and spend lots of money at lowes…. She personally told me I might want to go rent from some where else if I wasn’t happy , I wasn’t happy because of her service…. It was a burden for her to do her job…. Correct me if I am wrong….. I was told from the tool rental guys Mike and Doug …. They where just having the discussion of the managers not knowing how to use there software so they can have help or quality way of taking care of there customers…. You can feel the unhappiness of the employees because of the lack of help they receive from there management stafff… you can look at my last 6 years of shopping at this….store I spend 1,0000 of dollars and this is how she is treating me…. Unexceptable…..WOW!!!!!!
- BTBridgette TomlinOct 6, 20251.0Shopped at Lowe's in Alton Illinois had a delivery of 15 bundles of insulation 9 bundles of rock wool they said the delivery would come between 8am -12pm I took off work for them to arrive at 5pm then when it arrived it's all wrong we had open 5 bags before we noticed that the rock wool was the wrong size so I returned everything but when I ask Jason the manager since I paid for 2x6 and they delivered 2x4 can I get a price difference he said no and walked away he was very rude
- DLDennis LyonsSep 25, 20251.0So I take time on my lunch break to come to the Alton Lowe's store to help my mother get gutter guards we asked for assistance when we get there I kid you not we waited 25 minutes without exaggerating and nobody still came after asking twice so after all that time we figured it out on our own and found what we needed unfortunately my mother bought the products at the store I did not want her to because it really truly seemed like they did not want our business I understand you have something going on outside at lunch time for your employees but don't forget your store is still open and remember I was on my lunch break also so now I go back to work pissed off no lunch and you guys get our $160 something dollars in gutter guards money I really wish my mother went across the street another unsatisfied customer very unhappy
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the regular operating hours of Lowe's Home Improvement in Alton, IL?
Lowe's in Alton, IL is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What types of products can I find at Lowe's Home Improvement in Alton?
You can find appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and much more.
What brands does Lowe's Home Improvement carry?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many others.
How can I find a product online at Lowe's?
You can search online using a keyword, Lowe's item number, brand, or manufacturer's model number, or browse by department to find products.
How do I know when my online order from Lowe's is ready for pickup?
You will receive an email with pickup instructions and the store location once your order is ready. Bring your order confirmation email or number and a photo ID to the pickup area during store hours.
Are there any nearby places where I can grab a meal or drink before or after visiting Lowe's?
Yes, nearby you have Pops Saloon, Vera's Tavern on Oakwood, Applebee's Grill + Bar, Firehouse Subs, Smoothie King, Starbucks, and We're Outside, offering various dining and beverage options.
If I need a locksmith service while shopping at Lowe's, where can I go nearby?
Minute Key and minuteKEY are nearby locksmith services where you can get key and lock work done conveniently near Lowe's.
Where can I exchange propane tanks near Lowe's Home Improvement in Alton?
You can exchange propane tanks at Blue Rhino Propane Exchange, located near Lowe's store.
Are there other retail or service shops close to Lowe's that might be useful to customers?
Nearby you will find NTB National Tire and Battery for automotive needs, Buckmaster Tax Service for financial services, Kay Jewelers, Mattress Firm, GameStop, and others for various shopping and service needs.