Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Coeur d'Alene, ID Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,299 reviews
5 stars
1,068
4 stars
576
3 stars
235
2 stars
132
1 star
288
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported rude or unhelpful staff.
Product Availability
Customers generally found that Lowe's had a good selection of products, but there were complaints about items being out of stock or misrepresented in inventory.
Store Layout
The layout of the store was frequently criticized as confusing and illogical, making it difficult for customers to find items.
Delivery and Installation Issues
Numerous reviews highlighted problems with delivery and installation services, including missed appointments and lack of assistance.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences, particularly with specific employees who provided excellent service.
- SSsydneyNov 10, 20251.0I visited the store intending to purchase a full appliance package for a new building. Unfortunately, my experience with Tammy the “appliance specialist” was disappointing. Rather than offering helpful guidance, she discouraged my preferences, stating that black stainless steel “shows grime more” and that she personally “didnt like her dark appliances she had at one point” She did not make any effort to search for options or provide recommendations, instead suggesting that I look online myself. This level of service did not reflect the professionalism I expected, especially from someone identified as a specialist. You should take the appliance specialist part on her name tag off.
- MRMonica RomanoNov 10, 20255.0⭐️⭐️⭐️⭐️⭐️ 5-Star Review We recently ordered a chest freezer from Lowe’s and ran into a major issue — even though we were guaranteed next-day delivery, a glitch pushed the delivery out by five more days. We had a large meat order arriving the very next day, so getting the freezer on time was absolutely essential. Kevin stepped in and went above and beyond to fix the problem. He listened, understood how urgent the situation was, and worked tirelessly to ensure our freezer was delivered within the timeframe we had been originally promised. Thanks to his dedication and follow-through, everything arrived just in time. Kevin is a true asset to Lowe’s. His professionalism, problem-solving skills, and genuine care for customers turned a stressful situation into a great experience. Highly recommend working with him!
- STSuzette ThurlowNov 7, 20255.0I placed an online order and everything arrived when it was supposed to. I needed to return two items because I ordered wrong and the returns desk was quick and easy.
- CMCarol MadenOct 28, 20255.0Excellent customer service. ZI stopped a Lowe's Assc. And asked where the radiant oil heaters were located, they took me to them then found someone knowledgeable who pointed out differences and features and helped me decide which one to get Then took the box which was a bit heavy to checkout out for me. I was in and out in 25 minutes and I am very satisfied with both the price and product and all the help
- STStephen ThompsonOct 28, 20252.0I wonder - why do I bother shopping here? The service is consistently awful. Just tonight I stopped in for a bag of sand. I mentioned to the gate nazi that it was hard to drive thru the lumber yard due to the number of randomly placed signs and carts blocking the driving lanes. It seemed unsafe to have to "chicane" around the obstacles. The gate nazi said "well, next week week we're changing hours, so we're about closed." It was a full 30 minutes before the store's closing time. And, closing soon had WHAT to do with being lazy?
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Coeur d'Alene?
You can find a wide selection including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the operating hours for Lowe's Home Improvement in Coeur d'Alene?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at Lowe's Home Improvement?
Yes, a variety of installation services are offered including appliances, flooring, cabinets, doors, lighting, HVAC, and more.
Is Lowe's Home Improvement accessible for wheelchair users in Coeur d'Alene?
Yes, the store has wheelchair accessible parking and other accommodations.
What nearby places can I visit before or after shopping at Lowe's Home Improvement on Appleway Avenue?
You can visit Go Getter Grounds, a nearby coffee shop and restaurant for refreshments, or The Fish Folks, a seafood market and restaurant, both convenient for a meal or snack during your visit.
Are there any nearby locksmith services close to Lowe's Home Improvement in Coeur d'Alene?
Yes, Minute Key locksmith services are located nearby and can assist with key and lock needs while you're shopping at Lowe's.
If I'm staying at nearby accommodations in Coeur d'Alene, like Falls Creek by Vintage, how convenient is it to visit Lowe's Home Improvement?
Lowe's is nearby to Falls Creek by Vintage and other accommodations, making it convenient for guests to shop for home improvement or gardening supplies during their stay.