Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products and services does Lowe's Home Improvement in West Des Moines offer?

Accepted Answer

Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing, outdoor equipment, and installation services such as flooring, HVAC, and kitchen remodeling.

Question 10

What are the store hours for Lowe's Home Improvement in West Des Moines?

Accepted Answer

The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.

Question 11

Does Lowe's Home Improvement offer delivery and pickup services?

Accepted Answer

Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.

Question 12

How can I check the status of my order at Lowe's Home Improvement?

Accepted Answer

You can check your order status online by logging into your MyLowe’s account or entering your order number to receive updates.

Question 13

What is the return policy at Lowe's Home Improvement?

Accepted Answer

Most items can be returned within 90 days. Returns started online for Lowes.com purchases or in-store with proof of purchase at customer service.

Question 14

Are there any Lowe's Home Improvement locations nearby the West Des Moines store?

Accepted Answer

Yes, there is another Lowe’s Home Improvement store nearby, as well as related places like Blue Rhino Propane Exchange and Minute Key which can be convenient for propane and key services.

Question 15

What nearby amenities can I visit before or after shopping at Lowe's Home Improvement?

Accepted Answer

Nearby amenities include Smokey Row Coffee for a cafe experience, Hy-Vee Fast & Fresh for groceries and gas, and Slumberland Furniture for additional home furnishings.

Question 16

Are there fitness and recreational options near Lowe's Home Improvement?

Accepted Answer

Yes, nearby options include Orangetheory Fitness West Des Moines, Aqua-Tots Swim Schools, and Club Pilates, which are great for fitness activities around your shopping trip.

Question 17

What payment methods are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.

Question 18

How can customers access Lowe's Home Improvement online or via apps for coupons and deals?

Accepted Answer

Customers can use the Lowe's app available on the Apple App Store and Google Play Store or visit the savings page online to find coupons and deals.

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