Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in West Des Moines, IA is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
450 South Jordan Creek Parkway, West Des Moines, IA
50266, United States
Hours
Reviews
4.2
1,114 reviews
5 stars
618
4 stars
276
3 stars
88
2 stars
46
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report poor service and untrained employees.
Product Availability
Customers frequently mention issues with product availability and order fulfillment, including canceled orders and incorrect items.
Staff Knowledge
While some customers commend knowledgeable and friendly staff, others express frustration over the lack of assistance and guidance.
Return Policy
Many reviews highlight dissatisfaction with the return policy, particularly regarding lack of communication and strict enforcement.
Store Experience
The store is generally described as clean and well-stocked, but some customers report difficulties with finding help and navigating the store.
- WMWhitney Smith McIntoshDec 28, 20255.0Amazing service, military discount and gave our service dog treats...after asking of course. Except for the inept appliance associate who suggested i buy a vaccume cleaner.
- TTTravis TDec 22, 20251.0Last time I waste my time here, asked 3 employee's where the Exit signs were and 3 different answers!
- JPJess PDec 3, 20251.0Spent thousands of dollars buying kitchen cabinets. They kept pushing our deliver date back, it’s been a month and I still don’t have them. Customer service is useless.
- MMmullicrkDec 2, 20254.0Go here often. More pricey than say Menards but more accessible and convienant. Large ticket items like appliances can be on sale better vs competition. Warranty are cheaper and better than competition vs elsewhere.
- MHMelissa HarrisNov 28, 20251.0Absolutely awful customer service. Purchased 2 toilets weeks ago. Lowe's now outsources their installation service to Angie's List and takes zero responsibility for it. Waited all day last Tues, only for a no-call/no-show. Rescheduled for today, received this text at 1:00 pm for a 1:00 pm appt. Rescheduled for Dec 1 but they cannot guarantee that day either. Called both Angie's list and Lowe's directly with no explanation. We've used Lowe's for decades, including installation of two 6-foot fences. We were pricing new carpet for our entire house, but they've lost our business.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in West Des Moines offer?
Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing, outdoor equipment, and installation services such as flooring, HVAC, and kitchen remodeling.
What are the store hours for Lowe's Home Improvement in West Des Moines?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by logging into your MyLowe’s account or entering your order number to receive updates.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns started online for Lowes.com purchases or in-store with proof of purchase at customer service.
Are there any Lowe's Home Improvement locations nearby the West Des Moines store?
Yes, there is another Lowe’s Home Improvement store nearby, as well as related places like Blue Rhino Propane Exchange and Minute Key which can be convenient for propane and key services.
What nearby amenities can I visit before or after shopping at Lowe's Home Improvement?
Nearby amenities include Smokey Row Coffee for a cafe experience, Hy-Vee Fast & Fresh for groceries and gas, and Slumberland Furniture for additional home furnishings.
Are there fitness and recreational options near Lowe's Home Improvement?
Yes, nearby options include Orangetheory Fitness West Des Moines, Aqua-Tots Swim Schools, and Club Pilates, which are great for fitness activities around your shopping trip.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How can customers access Lowe's Home Improvement online or via apps for coupons and deals?
Customers can use the Lowe's app available on the Apple App Store and Google Play Store or visit the savings page online to find coupons and deals.