Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a West Des Moines, IA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
450 South Jordan Creek Parkway, West Des Moines, IA
50266, United States
Hours
Reviews
4.2
1,110 reviews
5 stars
616
4 stars
275
3 stars
89
2 stars
46
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, unresolved issues, and lack of communication.
Product Availability
Customers reported issues with product availability and order fulfillment, including receiving incorrect items and canceled orders.
Staff Helpfulness
Some customers praised specific staff members for their helpfulness and knowledge, while others noted a general lack of assistance.
Return Policy
Many customers expressed frustration with the return policy, citing it as unclear and unaccommodating.
Store Environment
The store was generally described as clean and well-stocked, with a good selection of products.
- RBRex BullardNov 12, 20255.0Always a pleasure to deal with knowledgeable and helpful staff.
- ASAbby SmithNov 11, 20251.0I can't believe how lazy these employees are. I'm a woman. I'm 53 and I have fibromyalgia. I doordash part-time to supplement my ssi. When I took an order at this store for 70 items, I thought it would be nails or something small. But it was actually 70 bags of soil and manure. I couldn't fit that in my little camry even if I wanted to lol. I immediately cancelled the order. Before I left, I talked to a couple store employees and found out it was actually an order they got earlier that morning. But when this location gets tough orders, they send them to doordash and uber. Glad for the info, but that's still a bad deal. If this Lowe's is uncomfortable with some orders, maybe they shouldn't do any online orders at all.
- CHC.D. H.Nov 8, 20254.0It would be better if able to find employees for help.
- SNShawn NeatOct 28, 20251.0Placed an order online to pickup at the store. Recieve both text and email saying it was ready for pickup. Drove 45 minutes to the store to find out it was canceled. Somehow this was still charged to my card however. No resolution was offered at store or when I called the customer service 1 800 number. I have shopped here for 25 years but this is the last time. They will never see another penny from me again. I know it's a big company and they neither care nor will be affected by this but I will no longer contribute to thier lack of customer care for something that should have been an easy fix. Your response is for me to call the same number that did nothing but make excuses and offered no solutions. That's a great idea.
- PBPaul BrummondOct 27, 20251.0Avoid signing up for any home services/project services Lowe’s offers. I signed a contract for a home reverse osmosis system to be installed on September 1st through Lowe’s and today I was issued a refund due to their contractor going MIA (nearly 2 months after signed contract). Terrible customer service within this department. I encourage others to spend their money elsewhere. Update 10/29: Lowes replied to this review providing phone number to contact. I called and the customer service representative I spoke with did not know who to transfer this issue to. Ended the call with the issue unresolved. Pretty consistent with my experience with the Lowe’s customer service department over the last two months.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in West Des Moines offer?
Lowe's offers a wide range of home improvement products including appliances, paint, tools, flooring, plumbing, outdoor equipment, and installation services such as flooring, HVAC, and kitchen remodeling.
What are the store hours for Lowe's Home Improvement in West Des Moines?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by logging into your MyLowe’s account or entering your order number to receive updates.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns started online for Lowes.com purchases or in-store with proof of purchase at customer service.
Are there any Lowe's Home Improvement locations nearby the West Des Moines store?
Yes, there is another Lowe’s Home Improvement store nearby, as well as related places like Blue Rhino Propane Exchange and Minute Key which can be convenient for propane and key services.
What nearby amenities can I visit before or after shopping at Lowe's Home Improvement?
Nearby amenities include Smokey Row Coffee for a cafe experience, Hy-Vee Fast & Fresh for groceries and gas, and Slumberland Furniture for additional home furnishings.
Are there fitness and recreational options near Lowe's Home Improvement?
Yes, nearby options include Orangetheory Fitness West Des Moines, Aqua-Tots Swim Schools, and Club Pilates, which are great for fitness activities around your shopping trip.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How can customers access Lowe's Home Improvement online or via apps for coupons and deals?
Customers can use the Lowe's app available on the Apple App Store and Google Play Store or visit the savings page online to find coupons and deals.