Furniture Row

Reviews

• AW

  Al Watts

  1 day ago
  1.0
  What a nightmare to deal with. One of our new lay Z boy couches wont recline properly. I have emailed, called and spoke with Shelly, Josh, Michele and Noah. They are just stalling. I asked for a exchange for a working couch and was told no by the manager. These are new couches and when you spend over a 2k you should be able to trust that your not SOLD DEFECTIVE PRODUCTS. I wish I went somewhere else. I assumed this would be a simple transaction with professional service. WORTHLESS.
• SW

  Sara Wildeboer

  6 days ago
  5.0
  Helpful and friendly staff!
• PP

  Pam Phelps

  Apr 19, 2026
  5.0
  Great place got everything that I asked for good customer service wonderful people
• PN

  Peggy Nott

  Apr 4, 2026
  5.0
  What a great zero pressure experience. I got a great deal without feeling overwhelmed. Everything was transparent and easy to understand. Melissa was very nice and helpful, she explained everything clearly and made the whole process very simple.
• FI

  Fibrenew Central Iowa

  Mar 25, 2026
  5.0
  I have worked with the team at this furniture row in Waterloo for years. They take great care of their customers and I highly recommend them.