Business Details
About
Hot Tub StoreSwimming Pool ContractorSauna
Tubs R Us Pools & Spas provides sales and service for hot tubs, saunas, and pools to the Waterloo, IA area.
Location
Hours
Reviews
4.5
46 reviews
5 stars
38
4 stars
2
3 stars
1
2 stars0
1 star
5
- BSBenjamin SteinDec 27, 20251.0Absolutely horrendous! Will not work with other businesses to help customers, I sold someone off of Facebook a hot tub and ask them if they could go look at it as my technician is sick! they will not! The Man on the phone for technical support hung up on us and told us to get lost. Would not recommend these people as they are not willing to work! I've been in the spa business for 15 years never have I ever seen such horrible customer service. He told me he was going to tear up the job sheet because they just wouldn't do it? This business does not look out for your best interest. As we explained over the phone, our tech won't be able to get out till 2 weeks.
- HNHarold NazimekNov 4, 20255.0Tubs R Us are excellent to work with. Whether you need an inground pool or just a liner these are the guys you want to work with. Super friendly and knowledgeable as well.
- WWWayne WhippsOct 9, 20255.0I purchased an infrared sauna from Tubs R Us two years ago. Follow up customer service has been outstanding! They even called the manufacturer and replaced the controls well over a year after I purchased it at no charge. Anytime I’ve called they have came out in less than 48 hours. Highly recommend Tubs R Us!!
- JNJamie NelsonSep 22, 20255.0Super friendly - know absolutely everything about their products and guaranteed service after the sale
- WWWayne WilsonSep 10, 20255.0Got our QCA Hot Tub delivered a couple of weeks ago. Painless sales process, good prices, and after sale service has been top notch. I had a couple questions and Chris responded very quickly. Great experience!
Frequently Asked Questions About Tubs R Us Pools & Spas
Do you offer supplies or consultations for closings?
We do provide supplies and consultations for closings. Each pool and closing scenario is unique, so we prefer to assess the specific situation before providing a quote. Please contact us via phone, email, or visit our store for more detailed information.
What products/services do you offer?
Our range of products and services includes hot tub repair, sales, and supplies; pool openings and closings; pool supplies and chemicals; saunas and sauna sales; delivery and setup; swimming pool services; cover replacement; equipment installation, replacement, and maintenance; pool repair; sand filter installation and repair; and vinyl liner replacement.
What is the best way to get ahold of you?
You can reach us during our business hours, which are Tuesday through Friday from 10:00 am to 6:00 pm, and Saturday from 10:00 am to 2:00 pm. We're closed on Sundays and Mondays. Feel free to call, email, or visit our showroom for assistance.
What types of products and services does Tubs R Us Pools & Spas offer?
They provide hot tub repair, sales, and supplies; pool openings and closings; pool supplies and chemicals; sauna sales; delivery and setup; swimming pool services; cover replacement; equipment installation, replacement, and maintenance; sand filter installation and repair; pool repair; and vinyl liner replacement.
Do you offer supplies or consultations specifically for pool closings?
Yes, they offer supplies and consultations for pool closings, but they prefer to assess each unique pool and closing scenario before providing a quote. Customers are encouraged to contact them by phone, email, or visit the store for detailed information.
What are your business hours?
Open Tuesday through Friday from 10:00 am to 6:00 pm, Saturday from 10:00 am to 2:00 pm, and closed on Sundays and Mondays.
How can I contact Tubs R Us Pools & Spas?
You can call their main phone at +1 319-264-6080, alternate phone at +1 319-291-7004, mobile at +1 319-235-1887, email tubsruswaterloo@gmail.com, or visit their showroom at 2401 Falls Ave, Waterloo, IA 50701.
What payment options are accepted at Tubs R Us Pools & Spas?
They accept American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
Are there any nearby places where I can dine or relax after visiting Tubs R Us Pools & Spas?
Yes, nearby places include Treppenhaus Brewing (brewery and restaurant), Rudy's Tacos (Mexican and Tex-Mex restaurant), and Lava Lounge / Beer Hall (bar and lounge), offering great options for dining and socializing after your visit.
What nearby businesses might be useful if I am visiting Tubs R Us Pools & Spas?
Nearby helpful businesses include Scot's Supply Co. (hardware and business supply), Tack Room (pet store), Metro Mart (gas station and convenience store), and Bamboo Sanctuary (massage therapy), providing additional shopping and services in the area.
Can I visit multiple Tubs R Us locations in the Waterloo area?
Yes, there is Tubs R Us Pools & Spas and another location named Tubs R Us Waterloo, both specializing in pools and spas services in the area.
Which brands does Tubs R Us Pools & Spas offer?
They offer brands including QCA Spas, QCA Saunas, Trevi Pools, Splash Super Pools, Pentair, Rayner, BioGuard, and SpaGuard.
How long has Tubs R Us Pools & Spas been serving Waterloo, IA?
They have been established since 1994, providing sales and service for hot tubs, saunas, and pools in the Waterloo area.