Brand Certified
Lowe's Home Improvement
4.0(1139 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
400 East Tower Park Drive, Waterloo, IA
50701, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(319) 226-8270
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/IA-Waterloo/1712
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Waterloo, IA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
1,139 reviews
5 stars
609
4 stars
252
3 stars
105
2 stars
38
1 star
135
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, others reported poor service and unprofessional behavior from employees.
Pricing Issues
Customers noted that prices were often higher than competitors, leading to dissatisfaction with value for money.
Delivery Problems
Multiple reviews highlighted issues with delivery times and fulfillment, causing frustration among customers.
Product Availability
Several customers experienced difficulties with product availability and order fulfillment, leading to negative experiences.
Store Cleanliness
The store was generally reported as clean and well-organized, contributing positively to the shopping experience.
- KKKeith KuenstlingFeb 16, 20261.0Lowes has been awful. I bought a washer dryer combo from them and I love in the country so I needed to convert the gas dryer to a propane set up. Then lowes told me they wouldn't convert it but would sell me a conversation kit. Then they sold me the wrong conversation kit that doesnt work with the GE brand. They've been awful! Go anywhere else for a washer dryer.
- RTRich TrimbleFeb 11, 20265.0Their prices are a little bit higher than other places in the area on some stuff but less on other stuff. Easy in, easy out.
- JJJanette JungeFeb 11, 20261.0We live in a mobile home and we needed a water heater, 50 gallon which we have now. We already had ours replaced when we moved in and after 12 years, we decided to get a new one before the old one went out. For installation and purchase of the water heater, the cost was 3200.00. I let the lady know that we do live in a mobile home and she said that's fine. After back and forth for two days, they told me that they didn't think a 50 gallon would fit, even though, we have a 50 gallon in there, after measurements, etc. They finally called me and told me that a 50 gallon would fit just fine. Well when the installer came out, he said they typically don't work in mobile homes. (That lady over the phone couldn't tell me that). Then he proceeded to tell me that they may have to drill a hole and they don't usually do that. Which I was confused about, because there should be no drilling at all. Weve already had this replaced once and all that work was done previous. So after I received my refund from Lowes, I contacted another company. With Labor and the purchase of the 50 gallon water heater, the total price came to 1367.00 and that was for everything. They also looked and said Lowes wouldn't have to drill anything, all that needed to be done was replace the water heater. So basically, Lowes was twice the price and the two guys that came out, really didn't want to do the work, which all they had to do is replace it. So I recommend going elsewhere and checking around for other prices. Lowes is WAY too expensive and their "handymen" really don't want to work! The pictures are our old water heater. Showing a 50 gallon would fit. The width of the opening is 21 inches. So yes, a 50 gallon will fit. The contractor we went with was Jim Hundley in Janesville IA. So check him out!
- NZNick ZiegenhornJan 27, 20265.0Huge shoutout to Kim with customer service! It was amazing and her smile radiated through the room and made my girlfriend and I feel very welcome, she even offered us plenty of help as well as a free gift through the survey :) We need more workers like Kim!! Give her a raise!
- JRJoe RoseJan 17, 20265.0We just finished our first building club for kids on Saturday morning at 10 AM. Kelly oversaw all the kids building their projects and she was excellent. She's amazing. She was kind she was involved with everybody so good thank you Kelly for a great experience. I hope the manager of the store reads this.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Waterloo, IA?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical equipment, flooring, garden tools, grills, hand tools, plumbing essentials, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Waterloo, IA?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement in Waterloo offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which payment options are accepted at Lowe's Home Improvement Waterloo, IA?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, and many more.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging in to your MyLowe’s account, and you'll receive email updates about any changes.
What should I do to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return process online in your Order History. For in-store returns, provide proof of purchase at the customer service desk.
What nearby restaurants can I visit before or after shopping at Lowe's in Waterloo, IA?
Nearby you can find several dining options including Popeyes® Louisiana Kitchen for fast food chicken, Chilito's Mexican Bar And Grill for Mexican cuisine and bar services, and Culver's known for American fast food.
Are there automotive services or dealers near Lowe's Home Improvement in Waterloo?
Yes, Community Buick GMC offers car sales and automotive repair services nearby, along with Community Auto Plaza providing additional automotive repair services.
Where can I find a locksmith near Lowe's Home Improvement in Waterloo, IA?
KeyMe Locksmiths is located nearby for professional locksmith services, providing convenient assistance to customers in the area.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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