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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Waterloo, IA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,046 reviews
5 stars
548
4 stars
248
3 stars
100
2 stars
31
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some praised the friendly and helpful staff, others reported poor experiences with unhelpful or rude employees.
Product Availability
Customers expressed frustration with product availability and order fulfillment, including issues with delivery and stock discrepancies.
Pricing
Some customers found prices to be high, while others appreciated the discounts and promotions available.
Store Experience
The store was noted for being clean and well-stocked, but some customers experienced long wait times and difficulty finding assistance.
- MBMarshall Bigsby3 days ago3.0Never really liked lowes. But went in with a friend. Found a tool I needed and the store was clean. Tried to find a rug, online it said 3ft wide in store same sku was only 30in" and 55$. they didnt have any 36in at all..ended up getting one at menards for 20$ and they had atleast 20 different styles to choose from...so probably my first and last Lowes trip...seems like other items are more expensive too unless you pay for a membership, then you can get it for just a little more then somewhere else rather then alot more. 😉
- LSLeanne SherburneJan 5, 20265.0The staff were extremely friendly and helpful! It was a totally positive experience.
- TWTami WylieDec 23, 20251.03years ago we bought a Samsung refrigerator from Lowe’s in Waterloo. Trying to be proactive asked who services them. We were told A & E Service. I now have a refrigerator and freezer that are not cooling and it has been down for a month. Lowe’s hands me a phone number to contact a Servicer. Which, which I had told the customer service person they do not service Samsung. I knew this because after a month of contacting Samsung and local servicers, we found no one. Still trying to get my unit repaired.
- CSClayton SchDec 19, 20255.0Customer service here is top notch! Skip Menards and Home Depot!
- CBChris BearDec 19, 20254.0They need to explain to the customer service the difference between refund and replacement.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Waterloo, IA?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical equipment, flooring, garden tools, grills, hand tools, plumbing essentials, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Waterloo, IA?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement in Waterloo offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which payment options are accepted at Lowe's Home Improvement Waterloo, IA?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, and many more.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging in to your MyLowe’s account, and you'll receive email updates about any changes.
What should I do to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return process online in your Order History. For in-store returns, provide proof of purchase at the customer service desk.
What nearby restaurants can I visit before or after shopping at Lowe's in Waterloo, IA?
Nearby you can find several dining options including Popeyes® Louisiana Kitchen for fast food chicken, Chilito's Mexican Bar And Grill for Mexican cuisine and bar services, and Culver's known for American fast food.
Are there automotive services or dealers near Lowe's Home Improvement in Waterloo?
Yes, Community Buick GMC offers car sales and automotive repair services nearby, along with Community Auto Plaza providing additional automotive repair services.
Where can I find a locksmith near Lowe's Home Improvement in Waterloo, IA?
KeyMe Locksmiths is located nearby for professional locksmith services, providing convenient assistance to customers in the area.