Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Waterloo, IA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,035 reviews
5 stars
542
4 stars
246
3 stars
98
2 stars
31
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported poor service and unprofessional behavior from management.
Delivery Issues
Numerous customers experienced significant delays and complications with delivery services, leading to frustration and dissatisfaction.
Product Availability
Customers noted inconsistent product availability, with some items being out of stock or not matching online listings.
Pricing Concerns
Several reviews mentioned high prices and issues with discounts not being applied correctly, leading to dissatisfaction.
Store Experience
The store environment received mixed reviews; some customers appreciated cleanliness and organization, while others found it difficult to get assistance.
- GPGary P2 days ago1.0Went and bought a doorbell for a house that is getting redone. Its a google one. This doorbell is the employees has to get. Contractor told me it's not wired but battery. Since upper management changed the rules they couldn't exchange the doorbell that they messed up on for the correct one. Homedepot or Menards for me from now on.
- TJTim Jacobson4 days ago2.0So I bought a upright freezer/refrigerator. They had to order it. I got an email saying it was in store today, and I could pick it up today. Today being 11/19/2025. I get there, and the guy at the customer service counter is completely lost. His badge said head cashier. I gave him my receipt. He stands there looking at it for a good 5 minutes. Then says to me he doesn't know where it is. He has to go ask another guy named Romando who is on lunch. So he walks away. About 3 minutes later he comes back with another guy. Sends that guy to find my freezer and pull it from the back. He said he, and another associate would get it loaded. I asked him if I could pull my suv around. He told me where to park, and that they would be out with my refrigerator. Well after waiting for about 10 minutes I go in. My upright is sitting there on a cart. The previous customer service guy is helping someone else. And the guy who is supposed to help me or the other guy load it is no where to be found. Finally after about another 10 minutes of waiting I just grabbed the cart wheeled it to my suv. Me and my wife loaded it. The freezer seems to be working great. However your customer service sucks.
- RLRoxanne LaFontaineNov 12, 20255.0Workers are very friendly and helpful.
- SDShaliah DeGrooteNov 8, 20255.0Enver, the associate we dealt with in the appliance section, was such a well informed and patient person to deal with. We took up quite a bit of time choosing and comparing appliances and he never once made us feel like an inconvenience. He was up front about all associated costs and delivery fees, as well as mapping out the entire process from purchasing to install. He also made us aware of several discount bundles and advantages.
- JDJohn DingmanOct 22, 20253.0Real expensive place
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Waterloo, IA?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical equipment, flooring, garden tools, grills, hand tools, plumbing essentials, storage solutions, and more.
What are the store hours for Lowe's Home Improvement in Waterloo, IA?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays, with special holiday hours.
Does Lowe's Home Improvement in Waterloo offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Which payment options are accepted at Lowe's Home Improvement Waterloo, IA?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, and many more.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering your order number or logging in to your MyLowe’s account, and you'll receive email updates about any changes.
What should I do to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return process online in your Order History. For in-store returns, provide proof of purchase at the customer service desk.
What nearby restaurants can I visit before or after shopping at Lowe's in Waterloo, IA?
Nearby you can find several dining options including Popeyes® Louisiana Kitchen for fast food chicken, Chilito's Mexican Bar And Grill for Mexican cuisine and bar services, and Culver's known for American fast food.
Are there automotive services or dealers near Lowe's Home Improvement in Waterloo?
Yes, Community Buick GMC offers car sales and automotive repair services nearby, along with Community Auto Plaza providing additional automotive repair services.
Where can I find a locksmith near Lowe's Home Improvement in Waterloo, IA?
KeyMe Locksmiths is located nearby for professional locksmith services, providing convenient assistance to customers in the area.