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Furniture Row - Furniture Store
Brand Certified

Furniture Row

4.6
(790 reviews)

Business Details

4141 Mirage Ridge Rd., Waterloo, IA
50701, United States
(319) 235-0030
https://www.FurnitureRow.com/Waterloo/IA

About

Furniture StoreHome FurnitureBedroom Furniture StoreMattress StoreOffice Furniture StoreChairsChildren's Furniture StoreOutdoor Furniture StoreStoolsFurniture Row
Furniture Row® Wall to Wall Furniture Sale - Everything on Sale Storewide! Visit Our Store or Shop Online! Sale Ends Thursday, 03/05.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Wheelchair accessible entranceAvailable

Location

Furniture Row
4141 Mirage Ridge Rd., Waterloo, IA
50701, United States

Hours

Reviews

4.6
790 reviews
5 stars
623
4 stars
83
3 stars
27
2 stars
13
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the helpfulness, friendliness, and professionalism of the sales staff, with many highlighting specific associates for their exceptional service.

Product Selection

Customers appreciated the wide variety of furniture options available, including clearance items, although some expressed disappointment with pricing.

Delivery Experience

Delivery staff received positive feedback for their professionalism and efficiency, although there were complaints about delays in furniture availability.

Sales Approach

Many customers valued the non-pushy sales approach, allowing them to browse comfortably while still receiving assistance when needed.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding rude management and inconsistent service experiences.
  • JE
    Joyce Elliott
    Feb 23, 2026
    5.0
    Very friendly and eager to help. I will shop there again. Thanks
  • TS
    Tracy Sweet
    Feb 19, 2026
    1.0
    Order was placed in November then changed due to lack of information-full size bed with bookcase would be almost the size of a king when assembled. So we had to order a standard type full bed. We were notified that it would be January or early February. I have called and this time they gave me the excuse that their truck is having mechanical issues. It seems that every time we buy something it’s on back order or the truck is having mechanical issues. I am to the point where I just may try another furniture store such as Slummberland or Fosters
  • LC
    Lori Curry
    Feb 16, 2026
    5.0
    Michele was very knowledgeable and helpful. It was a pleasure working with her. She gave us the space we needed and answered the questions when we had them.
  • SS
    Skye
    Feb 13, 2026
    5.0
    Nice selection of furniture for every budget. Clean, well lit shopping space with lots to choose from. Attentive & knowledgeable sales team too.
  • VB
    Vicki Baldwin
    Feb 6, 2026
    5.0
    We had already decided on the bed frame and our salesperson Michelle answered our questions was friendly and helped us with the purchase.

Brand Certified Facts from Furniture Row

Furniture Row partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Official website
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