Russo Outdoor Power Plus

4.4
187 reviews

About

Lawn Equipment StoreLawn Mower Store
Formerly Midway Outdoor Equipment, now proudly serving Eastern Iowa as a Russo branch and welcoming customers from former AE Outdoor Power Hiawatha and North Liberty locations. Authorized dealer for ECHO, STIHL, TORO, and WRIGHT, featuring walk-behind, stand-on, and zero-turn mowers, snow blowers, chainsaws, trimmers, blowers, and professional and residential equipment. We offer expert sales, service, and repairs for all makes and models, genuine parts with expanded inventory, equipment pickup and delivery, plus 0% financing and Russo-exclusive deals. Same trusted local service, now with access to larger inventory, expanded product categories, and company-wide support through the Russo network.

Details

  • Onsite servicesAvailable
  • Free parking lotAvailable

Location

Russo Outdoor Power Plus
1215 North Center Point Road, Hiawatha, IA
52233, United States

Hours

Reviews

4.4
187 reviews
5 stars
141
4 stars
14
3 stars
10
2 stars
3
1 star
19

What are people saying?

AI-generated from recent customer reviews

Communication Issues

Many customers reported a lack of communication regarding the status of their repairs, leading to frustration and dissatisfaction.

Customer Service

While some reviews praised the friendly and knowledgeable staff, others experienced poor service, including being ignored or treated rudely.

Repair Timeliness

Several customers expressed dissatisfaction with the length of time taken for repairs, often exceeding initial estimates.

Quality of Work

Mixed feedback on the quality of repairs, with some customers satisfied while others felt their issues were not properly addressed.

Pricing Concerns

Customers noted that while some found prices reasonable, others felt they were charged for unnecessary repairs.
  • CB
    Chris Berg
    2 days ago
    5.0
    They fixed my snowblower with a fast turnaround and they also picked it up and dropped it off. Very reasonably priced!
  • SS
    Steve Schierholz
    Dec 10, 2025
    3.0
    Took in my cub cadet for a blown head gasket and hitch install/straightened. Also took in my snowblower for possible gas leak and not starting and electric starter install. First part of November. No communication. Everytime I called was told it would be next week. I finally called again and was told my equipment was done after a month and a half and 3 snow falls.No one called to say it was done. Expect delivery on frday, due to delivery guy having time off for family business ( understandable). They delivered ahead of schedule ( great 😃👍). That's when I saw the hitch not done. Called and was told they couldn't due after market stuff (fair enough), but the hitch point wasn't straightened. All in all very good place, little pricey but what isn't these days. Only 3 stars for lack of communication.
  • PC
    Peggy Cobb
    Aug 17, 2025
    2.0
    Waited in line for 20 minutes to find they did not have parts needed. They are under staffed and waiting in line for people to acknowledge or help you is not how I waste time. Won't be back.
  • CL
    cricket llc
    Jul 19, 2025
    5.0
    I read all Reviews I don’t care about people some happy some have bad experiences I just dropped my two small engine lawn mowers few days ago and waiting for estimate calls one almost new but don’t used long time so it’s won’t start second one have tune up issue or filter I think it’s choking after little run then smoke lots but start 1st pull let’s see how’s will go my experience I was dropped off at shop in hiawatha Iowa and mention them problems and note 📝 them to give me estimates before repair !! Let’s hope repair cost will Not more than worth! 😆
  • JF
    John Fields
    Jul 15, 2025
    1.0
    Walked into Russo to buy a lawn mower. I stood at the counter to get help and was completely ignored. A man was on the computer right in front of me but wouldn’t even look at me. Several other employees walked right past me, but none would make eye contact. I waited five minutes and then left. They really need to work on their customer service. I did get the mower I wanted at Lowes.

Frequently Asked Questions About Russo Outdoor Power Plus

What brands of outdoor power equipment does Russo Outdoor Power Plus carry?

Russo Outdoor Power Plus is an authorized dealer for ECHO, STIHL, TORO, WRIGHT, BOSS SNOWRATOR, and TORO DINGO brands.

Where is Russo Outdoor Power Plus located?

Russo Outdoor Power Plus is located at 1215 North Center Point Road, Hiawatha, IA 52233, USA.