Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Dubuque, IA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,121 reviews
5 stars
633
4 stars
274
3 stars
99
2 stars
33
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported as rude or unresponsive.
Delivery Issues
Many customers expressed frustration with delivery services, citing delays, poor communication, and issues with third-party contractors.
Product Availability
Customers noted a good selection of products, but there were frequent mentions of items being out of stock or mispriced.
Staff Knowledge
While some staff members are recognized for their product knowledge and assistance, others were criticized for being unhelpful or difficult to find.
Store Environment
The store is generally described as clean and well-organized, with a pleasant shopping atmosphere.
- AWAndrew Warf1 day ago1.0Can’t even price match there own item they have online same exsact product as in store. I own a small buissness so when u need several items and shit adds up fast. Absolutely garbage customer service go to Menards way better return policy price match and actually respect there customers
- SASteve Armstrong3 days ago5.0Nice store with a great selection!
- HSHolly SutterNov 1, 20254.0We buy alot of big ticket items here and unfortunately my husband says this will pry be the last time. We went in looking to purchase a dishwasher We had a 10% off can Sue came up and was happy to help us. We explained which one we wanted and she said we would have to wait for it to come in no big deal. She said there's a 40.00 charge for delivery. My husband said I will just pick it up and save the 40.00 fee. She said we can't take it off but if u have it delivered u can get it tomorrow if we pick up Wednesday was earliest. He said im not paying 40.00 to deliver myself. She then went to talk to Phil who was rude and said y does it matter about delivery fee just put it on your lowes acct. My husband frustrated at this point is like im done im not interested so he puts all his other items back as well and Sue and Phil loose out on a 1000.00 sale. I think go to Customer service counter explain the situation and the lovely lady said no u dont have to pay for shipping and was able to place the order for me without that 40.00. I didn't get her name but she was working with a Jon on 11-1-25. She was so much friendly and willing to help then the other two who cared less about us. Please tell her thank you and Thanks for the dog treats for my Scooby!
- MTMajestic Miles TravelOct 26, 20255.0So we came here the other day for halloween stuff.And let me tell you you will not be disappointed.They have a ton of halloween stuff.Anywhere from your small little knick, knacks to your nine feet blow type halloween. The staff here is very friendly. If you ever need anything home improvement wise, I highly recommend it.
- BLBrian LocOct 3, 20251.0We ordered a door installation project from Lowes 3/21/2025 with completion date to be planned by 9/21/2025. Door installation occurred 5/16/2025 with subcontractor from lowe's coming out at that time removing existing door only to find door was too small for orifice and attempted to install just to seal hole until replacement door could be ordered. Spoke with lowe's corporate at which time they would look into remediation and different subcontractor came out and remeasured door in early 6/2025. Every 1-2 weeks received call from Lowe's that door was on order. After contract complete date spoke with lowes corporate again and they stated the door was never ordered since they did not have that size and that they could come back out and "modify" the door to fit. We asked for a refund at that time and they would only refund door purchase price with return of the door to the store. No attempts at remediation. In summary, 6 months of working with lowe's on replacing a door only to go back to square one after all the frustration and empty promised. Highly recommend not working with lowe's installation services as nothing but bad customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Dubuque, IA?
You can find appliances, bathroom supplies, building materials, paint, power tools, flooring, outdoor furniture, garden equipment, plumbing supplies, and more at Lowe's Home Improvement in Dubuque, IA.
What are the store hours for Lowe's Home Improvement in Dubuque?
Lowe's in Dubuque is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, so it's best to check for specific dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find a product online at Lowe's Home Improvement?
You can search by keyword, Lowe’s item number, brand, or manufacturer’s model number. Alternatively, you can browse by department on their website to find products.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return through your order history online. For in-store returns, bring your proof of purchase to the customer service desk.
What brands are available at Lowe's Home Improvement?
Lowe's carries brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Moen, Weber, and many more.
Are there any nearby places where I can exchange propane while shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is nearby and provides propane exchange services, which could be convenient during your visit to Lowe's.
Where can I get locksmith services near Lowe's in Dubuque?
Minute Key and minuteKEY locksmith services are located near Lowe's, providing quick key and locksmith assistance while you're in the area.
Are there any pet care services close to Lowe's Home Improvement in Dubuque?
Yes, Neumeister Animal Hospital PC and Neumeister Animal Hospital are nearby, offering veterinary and pet services if you need assistance during your visit.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for your purchases.