Business Details
About
Mattress Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Tempur-Pedic Flagship Store
101 Jordan Creek Pkwy, Des Moines, IA
50266, United States
Hours
Reviews
4.9
651 reviews
5 stars
634
4 stars
10
3 stars1
2 stars3
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Kim and Tammy, received high praise for being friendly, knowledgeable, and helpful throughout the shopping experience.
Product Knowledge
Employees demonstrated strong knowledge about the products, effectively explaining features and options to customers.
Store Experience
Customers enjoyed a pleasant and welcoming atmosphere in the store, with many noting the cleanliness and comfort of the environment.
Sales Approach
The sales approach was described as non-pushy, allowing customers to feel comfortable while exploring their options.
Overall Satisfaction
Many customers expressed a high level of satisfaction with their experiences, indicating they would return for future purchases.
- JBJohn Becker1 day ago5.0John was very helpful and knowledgeable on everything I was looking for. Would recommend everyone go here
- MMMonnica Murphy6 days ago5.0Tammy was amazing and helpful with showing how remarkable the active breeze bed is. Extremity life changing
- MKMichele KauzlarichNov 11, 20255.0Tammy was the best ever! She was helpful, friendly, and very informative. We walked in to look and now am certain I will be returning to get a new bed!
- SBSydney BraunNov 2, 20255.0John was so helpful while we were just looking through the store. Stories is very well maintained and great customer service!
- GMGilberto MarinNov 1, 20255.0Customer service is really kind and you get to experience the beds in its full entirety, I would definitely come back here.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress?
Yes, Tempur-Pedic mattresses fit most standard size bed frames. Ensure your foundation is flat and solid with adequate center support. Avoid slatted foundations with slats wider than 4 inches apart to maintain warranty.
How does delivery work for Tempur-Pedic mattresses from the flagship store?
Select mattresses are delivered with free White Glove service, including setup and removal of packaging. The TEMPUR-Cloud model ships compressed via UPS for self-setup and does not include White Glove delivery or old mattress removal.
What is the difference in feel between Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses combine TEMPUR® material with a coil system for added responsiveness and a slightly softer feel due to the TEMPUR-ES™ material, compared to traditional Medium mattresses made entirely of TEMPUR® materials.
Are custom-sized mattresses available for non-traditional locations like RVs or boats?
Yes, Tempur-Pedic offers customization through an authorized partner for different shapes and sizes. It's best to have your custom dimensions ready when ordering. Contact a Sleep Expert at 888-811-5053 for assistance.
Can I purchase replacement covers for Tempur-Pedic mattresses?
Replacement covers are available for mattresses with removable covers and can be ordered online for current models. For older models, in-store Sleep Guides can assist in finding the appropriate cover.
What are the payment options available at the Tempur-Pedic Flagship Store in Des Moines?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa for payment.
What are the store hours for the Tempur-Pedic Flagship Store?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Is the Tempur-Pedic Flagship Store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What nearby stores can I visit before or after shopping at the Tempur-Pedic Flagship Store?
Nearby stores include The Children's Place for children's clothing, Greenberg's Jewelers for fine jewelry, and Flip Flop Shops for footwear, allowing you to combine your shopping experience conveniently.
Are there dining options close to the Tempur-Pedic Flagship Store?
Yes, Wendy's fast food restaurant is nearby, perfect for a quick meal before or after your visit to the mattress store.
Where can families take their kids nearby when visiting the Tempur-Pedic Flagship Store?
The Kids Play Area park is nearby, providing a great spot for children to have fun while adults shop or relax.