Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Cedar Rapids, IA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
5300 Blairs Forest Boulevard NE, Cedar Rapids, IA
52402, United States
Hours
Reviews
4.1
1,643 reviews
5 stars
848
4 stars
436
3 stars
133
2 stars
65
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Delivery Issues
Numerous complaints about delivery problems, including wrong items delivered, lack of installation, and poor communication regarding delivery schedules.
Product Availability
Customers appreciated the variety and availability of products, particularly in the garden center and home improvement sections.
Store Experience
Store cleanliness and organization received positive remarks, but some customers noted a lack of staff presence to assist.
Employee Attitude
Employee attitudes varied significantly, with some staff being described as friendly and helpful, while others were reported as dismissive or condescending.
- SBScott Bradley1 day ago5.0Really a nice store with helpful people
- SHSkye HesseniusNov 14, 20251.0Absolutely terrible service and it’s been such a mess with my delivery order.
- DKDan KiginNov 5, 20255.0The appliance group, Jacob specifically as he is the manager?, and stephanie Were fantastic. We have bought washer, dryer, microwave in the last year. There were issues with the mfg product and Lowes stepped up to make it right. Can not say enough about the people. GE? Another story.
- RRRickNov 4, 20251.0I purchased carpet from Lowe's in Cedar Rapids, IA and a person came out to measure at my house, I was home as is required and he did a thorough job and measured the full area to carpet, he even asked me to put my hand in a few places to use the laser to measure with. Carpet was ordered and install date was set. Installer was supposed to arrive between 8am and 11 am, arrived a bit after 12:30. He got to work and then realized there was not enough carpet for the job. I told him I was here and the measurement guy went all the way down the hall, which is where the measurements were inaccurate. So, he said he would contact Lowe’s, and this would be fixed with no additional cost to me. I was disappointed but understood things happen. Two of his helpers showed up and started laying the pad, I was staying out of their way. All the sudden the boss was gone and never came back. The two workers finished the job and said here is some extra carpet to complete the hallway which is to be done another day. I said the boss said there wasn't enough carpet delivered, so that made no sense. I asked them to just complete the job since apparently there was another small roll and they said no, we were told to complete it at another time, they left. All of that was confusing that first there wasn't enough carpet then boss left and magically there is extra carpet. So after 6 or 7 calls within the week from date of install I received no calls and only answering machines. Got a call today and was told someone will contact me in 2 or 3 days. I explained the above incident and was told that I was wrong and that from his perspective none of this actually happened. How does someone answering calls that had nothing to do with this situation tell me that they don’t agree with my perspective, they were not even at my house. Then I was told that they should talk to the installer, which is what they should do from the start, I am the customer. I pay the bill. I will never do a special order with Lowe’s again – absolutely terrible!!! Pictures attached – pad is layed to end of hallway – as the job was planned to be done. Carpet ends in the middle of a bedroom door and a small closet is across from it – not possible to be correct measurements. FACT
- RRRobOct 5, 20251.0I purchased a dryer online through the Cedar Rapids, IA Lowe’s. I also purchased the required installation kit that qualified for free installation. They showed up two hours before the scheduled deliver time so I wasn't home when they arrived. My wife was not aware of the arrangement since I told her I would be there when they arrived, so she was caught unprepared. The crew did not install the appliance and removed my old dryer without authorization. The store claimed it came from a warehouse and gave me a voicemail number that never answers. The lady I spoke to at the store was unconcerned and unwilling to help. When I told her this service was unacceptable and would be taking my business elsewhere in the future, she told me "That's fine". Hours later, the manager of the warehouse that delivered it reached out and said they would be in contact within 24 hours to arrange the return of my taken appliance. I told him that was unacceptable and only after I threatened to call the police, the crew “returned” my old dryer by dumping it in my driveway near the street — not in my home, not installed. This was not the service I paid for and it’s flat-out negligent. I want this complaint on record for Lowe’s failure to provide contracted installation and their unauthorized removal of my property. I've been a long-time customer of Lowe's and have spent nearly ten thousand dollars there in the past few years. Due to this terrible customer service experience, they will never see another dime of my money. I am requesting a formal apology and refund for the installation kit I did not need but was forced to purchase to receive "free installation".
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Cedar Rapids?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, kitchen and bathroom remodeling supplies, plumbing, storage, and more.
What services does Lowe's in Cedar Rapids provide?
They provide installation services such as appliances, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, hardwood and laminate flooring, lighting, playsets, water heaters, shower doors, siding, sinks, smart home installation, tile flooring, toilets, vanity, washers & dryers, water filter, windows, roofing, fence, and flooring installation.
What are Lowe's Home Improvement store hours in Cedar Rapids?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Cedar Rapids offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
What payment options does Lowe's in Cedar Rapids accept?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I find a product online at Lowe's?
You can search using a keyword, Lowe's item number, brand, or manufacturer's model number, or browse by department to shop their large selection of items.
What are the options for product returns and exchanges at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned via the Order History page before shipping items back. In-store returns require proof of purchase at the customer service desk.
Where is Lowe's Home Improvement located in Cedar Rapids, and what are some nearby places?
Lowe's is located at 5300 Blairs Forest Boulevard NE, Cedar Rapids, IA 52402. Nearby places include Minute Key for locksmith services, Blue Rhino Propane Exchange, ALDI USA grocery store, Walmart Cedar Rapids, and Jackson Hewitt Tax Service.
Are there nearby stores where I can shop for groceries or other retail items in Cedar Rapids near Lowe's?
Yes, near Lowe's you can find ALDI USA, Walmart Grocery Pickup & Delivery, and Walmart for groceries and general retail items.
What nearby services can customers access for locksmith or key-related needs near Lowe's Cedar Rapids?
Customers can visit Minute Key or minuteKEY located near Lowe's for key and locksmith services.